Good afternoon, Thank you for your request.In regards to your payment, all payments are sent to a [redacted] lockbox in StLouis, where are payments are cashedThe bank cannot determine if the payment received is a valid paymentOnce they process the payment and scan the documents, we receive a file that applies payments to your accountThe system will then determine if the payment is not valid or notThe representative that you spoke to did indeed start the process to have your payment refunded, as promisedI have requested the accounting department to put a rush on your refund
[redacted] - [redacted] - [redacted] Thank you for your requestI am showing that [redacted] separated coverage on 10/31/ By the COBRA regulations, the group has days to notify us of the event and we have days to mail the noticeI show we received this Qualifying Event via file feed on 11/04/The notice generated on 11/17/We provide a courtesy website for participants who want to elect online, but if you choose to use this feature, you cannot modify your electionThe participant is provided a paper copy of their notice and the participant may have to mail in the letter if they are choosing to modify coverageThis participant chose to elect all coverages online, then sent us an e-mail on 11/19/to rescind the original election and to modify coverage, which was processed on the same day This participants account is showing Medical coverage for [redacted] only in the amount of $The termination notices she received were for the plans she had elected and rescinded and is not being charged a $feeHer medical plan was never cancelledThis account is COBRA activeHer December premium is due December 1st with a day grace periodIf she chooses to use our courtesy online bill pay, she would have to pay the fee's involvedAgain, mailing the payment will not incur any fee'sShe can also set up online bill pay through her own banking facilityOur courtesy online bill pay is through [redacted] and there are fee's associated with using this serviceThese are fee's charged by [redacted] The participant would have to agree to the terms and conditions and the fee'sThere are no fee's with paying via US Postal ServiceIn regards to the participant's claims, they would need to contact their insurance carrierWe are only the COBRA administer and do not pay claims.Let me know if you need any further information
Good afternoon, We were not notified timely that this group had termed with ***Once we found out this was the scenario, we promptly started working on the account and auditing all the COBRA active participants associated with this group, which were manyEach participant's account had to
be audited and we have to determine the amount of funds were remitted to *** and would need to be requested backAt this point and time, all this participants funds were remitted and therefore don't have the funds to return to her until we can obtain them back from ***We are allowed days to process a refund for over paid premiums, but our personal policy is daysHere is a timeline of events for this particular participant.2/11/- Received notification of group termination stating that group termed back to 11/30/with ***There was some confusion on the actual date of group termination so research had to be done on both Cobraguard's side and ***'s side.3/13/- Received updated group termination information from ***, showing a actual group termination of 1/4/2015.3/13/- begin auditing group COBRA active accounts4/1/- received new administrator information from Benefits in a Card4/1/- Confirmed amounts that would need to be pulled back from *** in order to process refunds4/09/- Mailed Group Termination letters to COBRA participant.04/10/- Requested this participants funds to be pulled back from *** so that refund can be processed.Unfortunately until we have the funds on hand, we cannot process a refundAs you can see from the timeline, we are diligently working on this issue and hope to have the funds back in the office by next week.Thank you,COBRAGuard
Good afternoon, Thank you for your request.In regards to your payment, all payments are sent to a *** ** *** lockbox in StLouis, where are payments are cashedThe bank cannot determine if the payment received is a valid paymentOnce they process the payment and scan the
documents, we receive a file that applies payments to your accountThe system will then determine if the payment is not valid or notThe representative that you spoke to did indeed start the process to have your payment refunded, as promisedI have requested the accounting department to put a rush on your refund
*** *** - *** - ***Thank you for your requestI am showing that *** separated coverage on 10/31/2014. By the COBRA regulations, the group has days to notify us of the event and we have days to mail the noticeI show we received this Qualifying Event via file feed on
11/04/The notice generated on 11/17/We provide a courtesy website for participants who want to elect online, but if you choose to use this feature, you cannot modify your electionThe participant is provided a paper copy of their notice and the participant may have to mail in the letter if they are choosing to modify coverageThis participant chose to elect all coverages online, then sent us an e-mail on 11/19/to rescind the original election and to modify coverage, which was processed on the same day. This participants account is showing Medical coverage for *** only in the amount of $The termination notices she received were for the plans she had elected and rescinded and is not being charged a $feeHer medical plan was never cancelledThis account is COBRA activeHer December premium is due December 1st with a day grace periodIf she chooses to use our courtesy online bill pay, she would have to pay the fee's involvedAgain, mailing the payment will not incur any fee'sShe can also set up online bill pay through her own banking facilityOur courtesy online bill pay is through *** ** *** and there are fee's associated with using this serviceThese are fee's charged by *** ** ***The participant would have to agree to the terms and conditions and the fee'sThere are no fee's with paying via US Postal ServiceIn regards to the participant's claims, they would need to contact their insurance carrierWe are only the COBRA administer and do not pay claims.Let me know if you need any further information
Good afternoon, Thank you for your request.In regards to your payment, all payments are sent to a [redacted] lockbox in StLouis, where are payments are cashedThe bank cannot determine if the payment received is a valid paymentOnce they process the payment and scan the documents, we receive a file that applies payments to your accountThe system will then determine if the payment is not valid or notThe representative that you spoke to did indeed start the process to have your payment refunded, as promisedI have requested the accounting department to put a rush on your refund
[redacted] - [redacted] - [redacted] Thank you for your requestI am showing that [redacted] separated coverage on 10/31/ By the COBRA regulations, the group has days to notify us of the event and we have days to mail the noticeI show we received this Qualifying Event via file feed on 11/04/The notice generated on 11/17/We provide a courtesy website for participants who want to elect online, but if you choose to use this feature, you cannot modify your electionThe participant is provided a paper copy of their notice and the participant may have to mail in the letter if they are choosing to modify coverageThis participant chose to elect all coverages online, then sent us an e-mail on 11/19/to rescind the original election and to modify coverage, which was processed on the same day This participants account is showing Medical coverage for [redacted] only in the amount of $The termination notices she received were for the plans she had elected and rescinded and is not being charged a $feeHer medical plan was never cancelledThis account is COBRA activeHer December premium is due December 1st with a day grace periodIf she chooses to use our courtesy online bill pay, she would have to pay the fee's involvedAgain, mailing the payment will not incur any fee'sShe can also set up online bill pay through her own banking facilityOur courtesy online bill pay is through [redacted] and there are fee's associated with using this serviceThese are fee's charged by [redacted] The participant would have to agree to the terms and conditions and the fee'sThere are no fee's with paying via US Postal ServiceIn regards to the participant's claims, they would need to contact their insurance carrierWe are only the COBRA administer and do not pay claims.Let me know if you need any further information
Good afternoon, We were not notified timely that this group had termed with ***Once we found out this was the scenario, we promptly started working on the account and auditing all the COBRA active participants associated with this group, which were manyEach participant's account had to
be audited and we have to determine the amount of funds were remitted to *** and would need to be requested backAt this point and time, all this participants funds were remitted and therefore don't have the funds to return to her until we can obtain them back from ***We are allowed days to process a refund for over paid premiums, but our personal policy is daysHere is a timeline of events for this particular participant.2/11/- Received notification of group termination stating that group termed back to 11/30/with ***There was some confusion on the actual date of group termination so research had to be done on both Cobraguard's side and ***'s side.3/13/- Received updated group termination information from ***, showing a actual group termination of 1/4/2015.3/13/- begin auditing group COBRA active accounts4/1/- received new administrator information from Benefits in a Card4/1/- Confirmed amounts that would need to be pulled back from *** in order to process refunds4/09/- Mailed Group Termination letters to COBRA participant.04/10/- Requested this participants funds to be pulled back from *** so that refund can be processed.Unfortunately until we have the funds on hand, we cannot process a refundAs you can see from the timeline, we are diligently working on this issue and hope to have the funds back in the office by next week.Thank you,COBRAGuard
Good afternoon, Thank you for your request.In regards to your payment, all payments are sent to a *** ** *** lockbox in StLouis, where are payments are cashedThe bank cannot determine if the payment received is a valid paymentOnce they process the payment and scan the
documents, we receive a file that applies payments to your accountThe system will then determine if the payment is not valid or notThe representative that you spoke to did indeed start the process to have your payment refunded, as promisedI have requested the accounting department to put a rush on your refund
*** *** - *** - ***Thank you for your requestI am showing that *** separated coverage on 10/31/2014. By the COBRA regulations, the group has days to notify us of the event and we have days to mail the noticeI show we received this Qualifying Event via file feed on
11/04/The notice generated on 11/17/We provide a courtesy website for participants who want to elect online, but if you choose to use this feature, you cannot modify your electionThe participant is provided a paper copy of their notice and the participant may have to mail in the letter if they are choosing to modify coverageThis participant chose to elect all coverages online, then sent us an e-mail on 11/19/to rescind the original election and to modify coverage, which was processed on the same day. This participants account is showing Medical coverage for *** only in the amount of $The termination notices she received were for the plans she had elected and rescinded and is not being charged a $feeHer medical plan was never cancelledThis account is COBRA activeHer December premium is due December 1st with a day grace periodIf she chooses to use our courtesy online bill pay, she would have to pay the fee's involvedAgain, mailing the payment will not incur any fee'sShe can also set up online bill pay through her own banking facilityOur courtesy online bill pay is through *** ** *** and there are fee's associated with using this serviceThese are fee's charged by *** ** ***The participant would have to agree to the terms and conditions and the fee'sThere are no fee's with paying via US Postal ServiceIn regards to the participant's claims, they would need to contact their insurance carrierWe are only the COBRA administer and do not pay claims.Let me know if you need any further information