Harwichport Heating & Cooling, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 I have been consistent with my story.   The businees badly damaged my newly shingled house, agreed to pay for the damages, allowed me to hire a qualified craftsman,  instructed me to deduct the cost of repairs from the electrician's biil and pay the balance.  I did this.  When the business saw the cost of repairs, they reneged on liability and sent me to collection.  Also, my name is [redacted] not [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]
 Harwich Port Heating and Cooling did not inspect the damage to my house.  Harwich Port Heating and Cooling viewed a couple of pictures that I sent, accepted full financial responsibility for the damage and gave me permission to hire a skilled craftsman to do the repairs.  I was instructed to deduct the repairs from their bill for the electrical work and include the invoice for the siding repairs.  At no point did the company mention that there would be extensive damage done to my newly shingled house or that the damage was mandatory.  The issue of non payment arose when the bill for the repairs was sent and [redacted] disagreed with the price of repairs.  A company can not be allowed to take responsibility for damage caused by their workers then renege because they do not agree with the repair price.

It is unfortunate that we need to continue this exchange due to Ms. [redacted] now changing her outline of events. Our presentation of the facts remains as presented in our original response to Revdex.com.  However, we do need to add responses to new claims made in Ms. [redacted]'s latest comment:  our assessment of the cause of the "damage" to the shingles is NOT solely based on the picture provided, but also on our discussions with the technician who performed the work and his supervisor who are both very familiar with these circumstances.  In addition, it is obvious to even the most casual observer that our company did not make a perfectly round cut in Ms. [redacted]'s shingles.  That mark was there from the ORIGINAL METER INSTALLATION.  Furthermore, there was never ANY discussion as claimed between Ms. [redacted] and Mr. [redacted] regarding the price of the repair.  We dispute the entire deduction, since the "damage" to the shingles was in no way caused by Harwich Port Heating & Cooling LLC.

Please forward all future correspondence on this matter to [redacted].  The contact at [redacted] is no longer valid for this company. Ms. [redacted] contacted our company to perform emergency electrical service.  She had no power and it was essential for her that it be...

restored.  Our technicians worked with the electric company to resolve this matter.  Because of current code requirements, the new electrical meter could not be installed in the same location as the existing meter.  This left behind shingles that needed to be replaced where the old meter had been (see photo).  Ms [redacted] contacted our office and our administrative staff member told her that we would be responsible for any damage that we had caused.  A follow up review of the matter revealed that the damage was not caused by our company, but by whomever had installed the original meter.  Ms. [redacted] then deducted more than half of our invoiced charge for the electrical work.  Over the next several months we attempted to reach Ms. [redacted] to resolve the matter.  Ms. [redacted] never responded to a single voice mail or email attempted to contact her.  We had no choice but to assign the matter to our collection agency.  Only up the agency's contact did Ms. [redacted] contact us.  Nonetheless, as a gesture of good faith we offered a reasonable settlement of the matter.  She has refused.  We have no choice but to continue our collection efforts.