It is unfortunate that we need to continue this exchange due to Ms [redacted] now changing her outline of eventsOur presentation of the facts remains as presented in our original response to Revdex.com However, we do need to add responses to new claims made in Ms [redacted] 's latest comment: our assessment of the cause of the "damage" to the shingles is NOT solely based on the picture provided, but also on our discussions with the technician who performed the work and his supervisor who are both very familiar with these circumstances In addition, it is obvious to even the most casual observer that our company did not make a perfectly round cut in Ms [redacted] 's shingles That mark was there from the ORIGINAL METER INSTALLATION Furthermore, there was never ANY discussion as claimed between Ms [redacted] and Mr [redacted] regarding the price of the repair We dispute the entire deduction, since the "damage" to the shingles was in no way caused by Harwich Port Heating & Cooling LLC
Please forward all future correspondence on this matter to [redacted] The contact at [redacted] is no longer valid for this companyMs [redacted] contacted our company to perform emergency electrical service She had no power and it was essential for her that it be restored Our technicians worked with the electric company to resolve this matter Because of current code requirements, the new electrical meter could not be installed in the same location as the existing meter This left behind shingles that needed to be replaced where the old meter had been (see photo) Ms [redacted] contacted our office and our administrative staff member told her that we would be responsible for any damage that we had caused A follow up review of the matter revealed that the damage was not caused by our company, but by whomever had installed the original meter Ms [redacted] then deducted more than half of our invoiced charge for the electrical work Over the next several months we attempted to reach Ms [redacted] to resolve the matter Ms [redacted] never responded to a single voice mail or email attempted to contact her We had no choice but to assign the matter to our collection agency Only up the agency's contact did Ms [redacted] contact us Nonetheless, as a gesture of good faith we offered a reasonable settlement of the matter She has refused We have no choice but to continue our collection efforts
It is unfortunate that we need to continue this exchange due to Ms [redacted] now changing her outline of eventsOur presentation of the facts remains as presented in our original response to Revdex.com However, we do need to add responses to new claims made in Ms [redacted] 's latest comment: our assessment of the cause of the "damage" to the shingles is NOT solely based on the picture provided, but also on our discussions with the technician who performed the work and his supervisor who are both very familiar with these circumstances In addition, it is obvious to even the most casual observer that our company did not make a perfectly round cut in Ms [redacted] 's shingles That mark was there from the ORIGINAL METER INSTALLATION Furthermore, there was never ANY discussion as claimed between Ms [redacted] and Mr [redacted] regarding the price of the repair We dispute the entire deduction, since the "damage" to the shingles was in no way caused by Harwich Port Heating & Cooling LLC
Please forward all future correspondence on this matter to [redacted] The contact at [redacted] is no longer valid for this companyMs [redacted] contacted our company to perform emergency electrical service She had no power and it was essential for her that it be restored Our technicians worked with the electric company to resolve this matter Because of current code requirements, the new electrical meter could not be installed in the same location as the existing meter This left behind shingles that needed to be replaced where the old meter had been (see photo) Ms [redacted] contacted our office and our administrative staff member told her that we would be responsible for any damage that we had caused A follow up review of the matter revealed that the damage was not caused by our company, but by whomever had installed the original meter Ms [redacted] then deducted more than half of our invoiced charge for the electrical work Over the next several months we attempted to reach Ms [redacted] to resolve the matter Ms [redacted] never responded to a single voice mail or email attempted to contact her We had no choice but to assign the matter to our collection agency Only up the agency's contact did Ms [redacted] contact us Nonetheless, as a gesture of good faith we offered a reasonable settlement of the matter She has refused We have no choice but to continue our collection efforts