Harwood Apartments

Complaint: [redacted] I am rejecting this response because: The first time being notified to the office was on 11:/24/I called the 24/line to get someone to come and get the roaches and look at themI also showed pictures to the manager of the roaches in my home and let her know that the roaches where crawling in my daughterNever once has pest control been denied in my home if the bolt is one that means someone is home but the fact I was not around for Christmas there would be no way for that bolt to be onI have been consistently being told they are not finding anything but when pest control comes I follow them and all they do is a quick spray and leave they are not doing a real look through and seeThe one time pest control did come it was the manager and he seen the roach in my home and was able to tell me what kind of roaches they are which he said was a GERMAN Roach which was on December 14,He then pulled up carpet n every room and went behind appliances and cabinetsThe fact that I had to live with the roaches and they have been notified since day one I should be compensated for the pro rated rent that I had to pay even though I wasn’t there due to the roachesI will also include in this letter the picture of the roaches that I had seenThey try and make it seem as if I have the roaches or I brought them and when I first got my keys I didn’t have any of my items in the house I came in with groceries in my hands and seeing roachesI also have witness that have came over to my house to visit or hang out and see roaches crawling around which is very embarrassing! I also asked for my money back so I could move else where since they claim to not have any open apartments available for me to switch to and since the manager had been on vacation the week I came in her knowledge of what was going on was hearsay until I reached out until higher ups besides who I was dealing with which was the office petiole who told me I had to wait until Tuesday when pest control came out and hat was on the 11/25/that I turned in my check list that you only have 24hours to do and turn in Regards, [redacted] ***

Complaint [redacted] Customer Information: [redacted] ***Complaint made against: Harwood Apartment Homes In response to the complaint made against Harwood Apartment Homes, please see the comments/notes attachedThere have been no written complaints made to the community in regards to this apartment homeWe have our pest control specialists coming out tomorrow to again inspect this apartment home Their prior visits have resulted in no findingsPlease let me know if you need any further information regarding this complaint [redacted] | Senior Community Manager o [redacted]

Pest control inspected and treated this unit today, and documented no activity found.Thank you, [redacted] , NALP, CAM, CPO, EPA |Assistant Community Manager| [redacted] ***o [redacted] | f [redacted] | [redacted] liveat8500harwood.com | Facebook | Twitter