When I assessed under your house there was an excessive amount of moistureBottom line there is too much moisture coming from under the house which is going to cause flooring issues not improper installation And I don't know what address you are sending your letters to but I have not received oneI am not refusing the letters you state you sentVerify the address your sending them to
Complaint: [redacted] I am rejecting this response because:The statement is full of lies and half truths I will not get into a he said, I said discussion at this time My house is vented on three sides and that has been the case for the last years During that time, we did not experience any problem with our floors Our floors were ruined by the flooding that took place in Corpus Christi approximately a year and a half ago, that is why we had to replace themI have the contract that I signed with Gonzales Flooring There is no mention on the contract nor did [redacted] ever tell me that the contract was null and void if I did not level the house It is apparent that [redacted] is not going to fulfill his guarantee Our next step is to file a deceptive trade practice notice If he does not respond to that, as he has failed to do so with the registered, return receipt letter we sent him two weeks ago, we intend to go through with legal proceedings Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The statement is full of lies and half truths? I will not get into a he said, I said discussion at this time? My house is vented on three sides and that has been the case for the last years? During that time, we did not experience any problem with our floors? Our floors were ruined by the flooding that took place in Corpus Christi approximately a year and a half ago, that is why we had to replace themI have the contract that I signed with Gonzales Flooring? There is no mention on the contract nor did [redacted] ever tell me that the contract was null and void if I did not level the house? It is apparent that [redacted] is not going to fulfill his guarantee? Our next step is to file a deceptive trade practice notice? If he does not respond to that, as he has failed to do so with the registered, return receipt letter we sent him two weeks ago, we intend to go through with legal proceedings Regards, [redacted]
Customer was not 110% satisfied with the work and did not have time for me to go back and no any necessary workShe suggested the 15% discount which after consideration and the fact that there was no time to return to fix the issue I agreedLast conversation I had with her I did inform her to call me when she would be home since we did not want to leave the money in mail box unattendedI never had a call back from her to meet at homeI did agree to do the discount and will be mailing her a check this week.?
The first email that I received regarding this matter was on July 10, By July I had responded but at that time and several weeks after I had been working out of town and had communicated via email that I was aware of his concerns regarding the flooring and had every intention to go out and assess the problemI did go out as he states in his complaint and I explained to him after assessing the flooring that the problem was not due to poor installation as he states his two flooring experts have stated and I am requesting to speak to these experts or see their recommendations in writing since I myself have witnessed that their is a large amount of moisture since I did go under the house to assess for moistureI had informed him previously prior to installation that he needed to put more ventilation under the houseHe assured me he would do soSo when I went out to the house to assess the problem I noticed he had not fixed the ventilation issue and again I explained to him that the issue could be due to the ventilation issues and also his home needed to be leveledHis beams are bowing and this is due to pressure on the ends of the house where it is falling and needs the levelingThis flooring is vinyl therefore buckling of flooring is not possibleSeparation would be an issue which in the pictures attached show separation at the part of the house where the house is falling down and again that has to do with leveling not poor installationHe at one point asked me if it was possible to just fix the problem for now so that he can sell the houseOnce I had explained to him the possible reasons for the issue he did not agree At that point he stated to me you don't know what you're talking about and even made a comment that I should not be doing floorsI have been in this line of business for years and have seen many floors with different issues This issue is not due to poor installationHe began to use foul language while I was inside his home he went as far as to tell me I was a " [redacted] )"when he said that I proceeded to walk out he asked where I was going and I told him outside I'm done here I was accompanied by a worker who witnessed everything that was said and all that was explain to Mr [redacted] Myself and my worker continue to walk out and Mr [redacted] followed us all the way out to my truck and the entire time continued to use foul language and was raising his voice I did not use any foul language until I was fed up and was treated enough that I needed to say something so that he would back off so that I could get in my truckMy last words to him were " bottom line you need to level that hous and I will help you as much as I can "his words to me were " [redacted] , you don't know what you are talking about." I knew right away that this was going to be an issue so I myself called the Revdex.com to report my issues with this customer and spoke with [redacted] whom stated she could take the report but we would need to wait and see if the customer proceeded with a complaintI explained to her that I had to call and get some advise and guidance on what to do to handle this matterMy final point is that He voided the warranty when he failed to have the ventilation as instructedHis professional opinions that I have witnessed in the past when we were working there was that of his personal friends and not professional installersAnd finally not one certified letter notification has been sent to me but I am willing to pay to get certified leveling companies to go out and assess the home to prove that the home issues are due to the level and ventilation not installationIf I do so and the outcome is as I have stated then I will need to be reimbursed by the customer for the fees and time that I have had to spend addressing the issue
Complaint: [redacted] I am rejecting this response because: TO THE EXTENT THAT MR [redacted] INTENDS TO SEND ME A CHECK HOWEVER, UNTIL THE CHECK IS RECEIVED, I WOULD LIKE THIS COMPLAINT TO REMAIN OPEN.In response to Mr [redacted] ' statement provided to the Revdex.com, of course we are not 110% satisfied with the work, be we do expect to be 100% satisfied with anyone we pay do to work for us.We had plenty of time for Mr [redacted] to come by the house He never bothered to come by and look to see what the problem was! Ever! He was supposed to show up on at least occasions to see what we were unhappy with and he did not bother to do so or communicate that he wasn’t even going to show up Frankly, I’m appalled at the lack of professionalism and communication that Mr [redacted] has exhibitedPlease refer to my complaint for what truthfully occurred.No, I never called Mr [redacted] on the date that he asked me to call him Instead, I chose to TEXT him so I could have PROOF of the conversations, which I will be happy to provide to the Revdex.com He told me to let him know when I was on my way homeAt 5:that day, I sent him a text and let him know we were home I did not hear from Mr [redacted] until 10:p.m At 10:pm (in response to my TEXT) he asked if he could give us another coat (which we did not want because that was not the problem, the problem was the buffering circles underneath the varnish) or asked how much of a discount we wantedI asked him for 15% off.This text at 10:pm is what started the conversation of the discount Clearly, Mr [redacted] had NO intention of coming by our house after that day to give us money in personAt that time, we had not even started to discuss a discount!!!!! I’ll be happy to accept a check from Mr [redacted] for the 15% He says that he will be mailing a check this week I will let the Revdex.com know whether I receive that check or not Until then, I’d like this case to remain open and will be more than happy to share all communication with Mr [redacted] proving that we have been more than reasonable and that Mr [redacted] needs to re-evaluate how he does business Regards, [redacted] ***
When I assessed under your house there was an excessive amount of moistureBottom line there is too much moisture coming from under the house which is going to cause flooring issues not improper installation And I don't know what address you are sending your letters to but I have not received oneI am not refusing the letters you state you sentVerify the address your sending them to.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
When I assessed under your house there was an excessive amount of moistureBottom line there is too much moisture coming from under the house which is going to cause flooring issues not improper installation And I don't know what address you are sending your letters to but I have not received oneI am not refusing the letters you state you sentVerify the address your sending them to
Complaint: [redacted] I am rejecting this response because:The statement is full of lies and half truths I will not get into a he said, I said discussion at this time My house is vented on three sides and that has been the case for the last years During that time, we did not experience any problem with our floors Our floors were ruined by the flooding that took place in Corpus Christi approximately a year and a half ago, that is why we had to replace themI have the contract that I signed with Gonzales Flooring There is no mention on the contract nor did [redacted] ever tell me that the contract was null and void if I did not level the house It is apparent that [redacted] is not going to fulfill his guarantee Our next step is to file a deceptive trade practice notice If he does not respond to that, as he has failed to do so with the registered, return receipt letter we sent him two weeks ago, we intend to go through with legal proceedings Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The statement is full of lies and half truths? I will not get into a he said, I said discussion at this time? My house is vented on three sides and that has been the case for the last years? During that time, we did not experience any problem with our floors? Our floors were ruined by the flooding that took place in Corpus Christi approximately a year and a half ago, that is why we had to replace themI have the contract that I signed with Gonzales Flooring? There is no mention on the contract nor did [redacted] ever tell me that the contract was null and void if I did not level the house? It is apparent that [redacted] is not going to fulfill his guarantee? Our next step is to file a deceptive trade practice notice? If he does not respond to that, as he has failed to do so with the registered, return receipt letter we sent him two weeks ago, we intend to go through with legal proceedings Regards, [redacted]
Customer was not 110% satisfied with the work and did not have time for me to go back and no any necessary workShe suggested the 15% discount which after consideration and the fact that there was no time to return to fix the issue I agreedLast conversation I had with her I did inform her to call me when she would be home since we did not want to leave the money in mail box unattendedI never had a call back from her to meet at homeI did agree to do the discount and will be mailing her a check this week.?
The first email that I received regarding this matter was on July 10, By July I had responded but at that time and several weeks after I had been working out of town and had communicated via email that I was aware of his concerns regarding the flooring and had every intention to go out and assess the problemI did go out as he states in his complaint and I explained to him after assessing the flooring that the problem was not due to poor installation as he states his two flooring experts have stated and I am requesting to speak to these experts or see their recommendations in writing since I myself have witnessed that their is a large amount of moisture since I did go under the house to assess for moistureI had informed him previously prior to installation that he needed to put more ventilation under the houseHe assured me he would do soSo when I went out to the house to assess the problem I noticed he had not fixed the ventilation issue and again I explained to him that the issue could be due to the ventilation issues and also his home needed to be leveledHis beams are bowing and this is due to pressure on the ends of the house where it is falling and needs the levelingThis flooring is vinyl therefore buckling of flooring is not possibleSeparation would be an issue which in the pictures attached show separation at the part of the house where the house is falling down and again that has to do with leveling not poor installationHe at one point asked me if it was possible to just fix the problem for now so that he can sell the houseOnce I had explained to him the possible reasons for the issue he did not agree At that point he stated to me you don't know what you're talking about and even made a comment that I should not be doing floorsI have been in this line of business for years and have seen many floors with different issues This issue is not due to poor installationHe began to use foul language while I was inside his home he went as far as to tell me I was a " [redacted] )"when he said that I proceeded to walk out he asked where I was going and I told him outside I'm done here I was accompanied by a worker who witnessed everything that was said and all that was explain to Mr [redacted] Myself and my worker continue to walk out and Mr [redacted] followed us all the way out to my truck and the entire time continued to use foul language and was raising his voice I did not use any foul language until I was fed up and was treated enough that I needed to say something so that he would back off so that I could get in my truckMy last words to him were " bottom line you need to level that hous and I will help you as much as I can "his words to me were " [redacted] , you don't know what you are talking about." I knew right away that this was going to be an issue so I myself called the Revdex.com to report my issues with this customer and spoke with [redacted] whom stated she could take the report but we would need to wait and see if the customer proceeded with a complaintI explained to her that I had to call and get some advise and guidance on what to do to handle this matterMy final point is that He voided the warranty when he failed to have the ventilation as instructedHis professional opinions that I have witnessed in the past when we were working there was that of his personal friends and not professional installersAnd finally not one certified letter notification has been sent to me but I am willing to pay to get certified leveling companies to go out and assess the home to prove that the home issues are due to the level and ventilation not installationIf I do so and the outcome is as I have stated then I will need to be reimbursed by the customer for the fees and time that I have had to spend addressing the issue
Complaint: [redacted] I am rejecting this response because: TO THE EXTENT THAT MR [redacted] INTENDS TO SEND ME A CHECK HOWEVER, UNTIL THE CHECK IS RECEIVED, I WOULD LIKE THIS COMPLAINT TO REMAIN OPEN.In response to Mr [redacted] ' statement provided to the Revdex.com, of course we are not 110% satisfied with the work, be we do expect to be 100% satisfied with anyone we pay do to work for us.We had plenty of time for Mr [redacted] to come by the house He never bothered to come by and look to see what the problem was! Ever! He was supposed to show up on at least occasions to see what we were unhappy with and he did not bother to do so or communicate that he wasn’t even going to show up Frankly, I’m appalled at the lack of professionalism and communication that Mr [redacted] has exhibitedPlease refer to my complaint for what truthfully occurred.No, I never called Mr [redacted] on the date that he asked me to call him Instead, I chose to TEXT him so I could have PROOF of the conversations, which I will be happy to provide to the Revdex.com He told me to let him know when I was on my way homeAt 5:that day, I sent him a text and let him know we were home I did not hear from Mr [redacted] until 10:p.m At 10:pm (in response to my TEXT) he asked if he could give us another coat (which we did not want because that was not the problem, the problem was the buffering circles underneath the varnish) or asked how much of a discount we wantedI asked him for 15% off.This text at 10:pm is what started the conversation of the discount Clearly, Mr [redacted] had NO intention of coming by our house after that day to give us money in personAt that time, we had not even started to discuss a discount!!!!! I’ll be happy to accept a check from Mr [redacted] for the 15% He says that he will be mailing a check this week I will let the Revdex.com know whether I receive that check or not Until then, I’d like this case to remain open and will be more than happy to share all communication with Mr [redacted] proving that we have been more than reasonable and that Mr [redacted] needs to re-evaluate how he does business Regards, [redacted] ***
When I assessed under your house there was an excessive amount of moistureBottom line there is too much moisture coming from under the house which is going to cause flooring issues not improper installation And I don't know what address you are sending your letters to but I have not received oneI am not refusing the letters you state you sentVerify the address your sending them to.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***