Hasbro

I am so satisfied with my recent experience with Hasbro customer service! My daughters baby alive doll quit working less than 2 weeks after she received it for Christmas. Since the packageing was disposed of I emailed hasbro’s Customer service and explained what happened. They quickly replied and asked for a few details and then gave me a shipping label to send only the battery cover in and told me once they received it, they would send a new doll. A week later my daughter had her brand new doll! I was expecting only the doll as a replacement but they sent a new one in the packaging with all the accessories. It was such a quick easy process and they were very diligent and kind. I couldn’t have had a better experience. You can tell this company stands behind their products!

On October 3rd, HasbroToyShop.com was supposed to make available a limited run product, Magic the Gathering, Guilds of Ravnica, Mythic Edition, at precisely 9:00 am EST. Due to problems with the web site the product did not actually go up for sale until roughly 9:30 AM. After which the web site apparently suffered a massive failure which left orders not fulfilled properly. I had two orders completed, finished on *** and an error message so I could not be sure they went through. I then followed up with an order using my debit card, which went through to a confirmation page saying that my order was complete.

It turns out that my *** was charged and subsequently refunded both times. Then my debit card was charged and refunded without reason after I had been told my order was completed successfully. This not being my first experience with the terrible web site Hasbro is running I watched carefully for a confirmation e-mail and kept an eye on my bank account. When I realized the funds had been refunded to my account and my *** was still showing as pending I reached out to the HasbroToyShop.com customer service via phone. I was told there had in fact been problems with the orders going through and they were completely unsure if any order had completed successfully. They could not tell me what was going to happen with my order but that they would put me on a list and get back to me soon with the answer.

A week passed with no additional correspondence from HasbroToyShop.com. I began hearing others, some of whom had not even completed an order because the web site was not letting them get to the payment section, were receiving e-mails telling them how to order the product if they wanted it. Immediately I reached out to HasbroToyShop.com via their online chat with customer service option. At this point I was told that I was never put on any list but they would be happy to put me on the bottom of said list now. There was no guarantee my order, which had according to the web site been placed successfully, would be honored. I would have to wait for an e-mail to possibly have a chance to try to order again what I had already ordered and sat around for a week waiting for more information on. There was also no attempt to rectify the fact that their customer service had blatantly lied to me a week previous.

As of this writing I am still waiting for an e-mail which will link me to a potential chance to maybe order this thing I have already ordered, paid for, and been mysteriously refunded three times. I have sat on almost $550, not an unsubstantial amount of money for me, for what is now going on two weeks while they jerked me around. This is not the first time, nor will it likely be the last, that they have done this with limited products and their shoddy web site.

Hasbro, who owns Wizards of the Coast, who manufactures and distributes "Magic, the Gathering" (a collectible trading card game) is guilty of some very deceptive and underhanded business practices. They are guilty of misrepresentation in "...promising to deliver a service or product when they know or should know that it’s not possible." ***

They sold/issued receipts for 2 boxes of the "Guilds of Ravnica Mythic Edition" - not only to myself, but to many, many others. They have now backpedaled and cancelled thousands of orders and offered only 1 box instead. The have issued hollow apologies and claim that this practice is to ensure all their customers have access to the product. In reality, there was a two box limit set BY HASBRO from the very beginning. They oversold, if not due to maliciousness - then due to an unbelievable level of incompetence and should be held liable.

Had an order 2 separate confirmation numbers to order 2 boxes(for each confirmation number) for a total of 4 boxes. I was told on the phone that they will only honor 1 box for each order due to issues they had on their own backend.( the lady said she will send me 2 instead of 4) . I was told they had issues on their end and now they're only going to honor 1 of the boxes for each order as opposed to 2.

Here are the 2 order numbers that can be looked up on www.HasbroToyShop.com for two boxes each. I have screenshotted them in case Hasbro"conveniently takes it down"

Order Number: ***
Order Number: ***
Order Date: October 03, 2018

I made an incorrect purchase and requested cancellation days before I ever received a shipping notice. Customer services has been rude, claiming I had been sent information that never came to me. Then after a very aggressive email from customer service I received a shipping notice and was informed I could not get my refund until I’ve rejected the item. I have now rejected it and I am again not seeing my refund.

90016

Friday, March 16, 2018

Mr. ***, Senior Coordinator
Ms. ***, Vice President, Global Consumer Care
HASBRO, INC.
*** 02862
*** & ***
***'s Direct Number: *** & Cellular Phone Number: ***
***'s Direct Number: *** extension ***

Regarding: Very Serious Complaint

Dear Mr. *** and Ms. ***:

Good Morning or Good Afternoon to You!

How is your day today in sunny Pawtucket, Rhode Island and/or wherever else You are in the World?

My day could be going much better, thank you, except due to the Fact that I filed a Very Serious Complaint just a few short weeks ago and Ms. *** replied and told ME that she would send ME out Several *** Game Pieces To Take Care Of My Most Recent Complaint!

So Far, I have Yet To Receive Any *** Game Pieces.

However, on Friday, March 16, 2018, I received a Very Strange Envelope coming from Mr. ***, Senior Coordinator who Sent Me Out A Bunch Of Metal Pieces Of Junk In Which I Took Pictures Of.

Are You Crazy Man, Or Something?

Who The Hell Told You To Send Me These Metal Pieces Of Junk Which Have Absolutely Nothing To Do With Sending ME Out These *** Pieces As Promised?

I am Not Sure Who Told You To Send Me Out This Junk, But I Am Sending This Letter Of Very Serious Complaint To All Of The Corporate Executives That Work For Hasbro, Inc. For Their Review To Inform Them On The Junk That You Had Recently Sent Out To Me!

In Addition: I Also Have A Letter From Ms. ***, Vice President, Global Consumer Care dated Monday, March 5, 2018 Promising ME to Send Me Out Those Extra *** Pieces And I Am Enclosing Her Letter In My Letter Of Very Serious Complaint That Is Now Going To All Of Their Corporate Executives!

Enough Is Enough Of The Lies and Games coming from Mr. *** and Ms. *** and it is Time To Start Being Honest and Sending ME Out What You Are Supposed To Send To ME!

If You would like to contact ME back in order to discuss my letter of Very Serious Complaint in further detail, then please call ME on my cellular phone number at: ***.

You may also email ME back at: *** or *** or ***.

I am more than looking forward to hearing back from You with a Positive Response some time in the very near future.

Thank you.

Sincerely yours,

***
Angry And Upset Habro, Inc. *** Game Player

/***: Please See The Attachments For Pictures Of The Metal Junk That Mr. *** Had Sent Out To Me, Along With A Copy Of Ms. ***'s Response Letter Of Lies Promising To Send Me Out *** Game Cards Which Do Not Exist For Your Reference And Further Review. Thank You.

Customer PO *** ordered Dec. 29, 2017. The *** Classic game was missing parts. I requested a refund. Reference ***

Below is an email I received Feb. 2, 2017. As of March 4, 2018, I still have not received a full refund.

Recently you requested personal assistance from our Consumer Care Team. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 90 days. Thank you for allowing us to assist you.

To access your question from our support site, click here
Subject
***

Response By Email (***) (02/02/2018 11:36 AM)
Dear ***,

We are happy to share that we've received and processed your return. A refund check in the amount of $26.58 has been ordered and you can expect to receive it within 10-14 business days.

We appreciate the opportunity to assist you.

Warm Regards

Purchased a $350 Captain America Metal Shield Collectible and inside the box was the plastic version which was mispackaged in china by hasbro. they told me to send it in with their return label via *** and its been months now and they are telling me that it has not been scanned in and that they are not responsible for lost packages... legally they are responsible when a label is sent from someones account number it is not the customers job to follow up and make the claim.. they owe me $350 in exchange merchandise and they are not even sure if what they promised me is even in stock in the first place so its like playing a game here

They have ignored complaints about one of their vendors ripping us costumers off!

IThey have ignored my and ***'s complaints concerning their vendor Challenges Games & Comics in Atlanta. They did npt want to reply to our emails.

Instead of regularly updating their Magic the Gathering prices on the site they prefer to simply dodge fulfilling orders and do not ship them then eventually cancel them IF you complain.

*** the manager brags about it at the store all the time trying to sound like some cool LA Kingpin not realising he ripped off some people sitting there!

His reasoning is "Hey, they only ordered it because I messed up, so they deserve it. Hahahaha.".

He is so cocky he has even bragged about how he has made deals with or just tricked struggling and failing stores to buy D&D books in bulk for him so he can sell cheaper than allowed online because if they order a book to track the code "they can't pin shot on me! Ha". He just doesn't care and Wizards is letting it slide! We can not believe they let him run the big Heroick tournaments.

Thank you for the absolute wonderful customer service!!!! I had two of my sons Nerf Guns that broke and Hasbro sent me 2 brand new guns! Thank you for making my boy happy!

I purchased Hasbro's Transformers Mission To Cybertron Toys R Us exclusive toy series. Each toy (7 in total) comes with a trading card (two sets contain two cards). The nine card set forms a puzzle. After spending about $300 on all the toys in the set, I ended up with 8 different cards and one duplicate. These cards are not randomly packed. Buying a full set of toys is supposed to include a full set of cards. Two different toys were packed with the same card. I have confirmed this through online reviews of the toys showing the same cards that I got. This is not an isolated incident, though I cannot say how widespread the problem is. I contacted Hasbro's customer support via online chat. They said there was nothing they could do and offered me a $10 off coupon. I asked to be put in contact with someone from the Transformers Brand team and was told that it was not possible. They basically offered a $10 coupon to go away and leave them alone. This is not acceptable from any company. I purchased and item and did not get what I paid for.

I was trying to order the *** exclusive Missile Command HQ set from hasbrotoyshop.com and the page said "in stock" but never had an "add to cart" button on it. After reloading the page several times, the page then said "out of stock" and I was unable to even attempt to add to my cart! This shoddy website and company has always given me trouble. I demand that they take my credit card info and ship 2 sets to me immediately.

Hasbro and Hasbrotoyshop.com is selling there product directly to third party dealers and allowing them to sell products for a horrid mark up. Hasbro and Hasbrotpyshop.com'a customer service staff is trained in the art of lying. They claim they have no knowledge and that this isn't happening. Just simply try and shop for new figures. Hasbro and hasbro toy shop claim to have zero stock. But countless third party venders have enormous stock. They should be ashamed and held accountable for this.