Hasbrouck Management

Dear Revdex.com, The Tenant has received their deposit back and has been cashed The reason for the delay was the forwarding address provided per their email was not sufficient Our first attempt to return the deposit was not successful and was returned to sender We contacted the tenant to confirm the address, which they did, and we sent it a second timeIt was returned to sender once again We then asked if that wanted to come by and pick up, which they said yes A couple days later they said it was too far and to mail to a friends address which we did At this point, it is our assumption that it was received as the check has been cashed Please see attached documentation The deposit was sent well within the days as required by [redacted] *** The subject Tenant's roommates received their deposit within the allotted time by law without complaint The blinds were determined damaged by the inspector upon there move out All tenants by law, are given an opportunity to schedule a final walk through during the inspection, which they did not We feel communication with them has been sufficient There was also an onsite office at the property with full time associates that are there to answer question days a week Sincerely, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The management company is stating that they said that the owner of the property would consider replacing the carpet and sofasThis is a complete lie I have email proof from Justin L [redacted] stating that the owners have agreed to replace the carpet and sofas if we renew our lease which we did Regards, [redacted] ***

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We are sorry that we can't accept this offerIt is not Wei's fault that she can't receive the deposit check twiceShe received several letters and packages by using the exact same new addressSince [redacted] received her deposit check finally, we move on to talk about other issues about the blinds and insufficient communication [redacted] request that the landlord shall "make reasonable efforts to advise the tenant of the tenant's right to be present at the landlord's inspection of the dwelling unit"However, the HasbrouckReal Estate failed to do soIf we had known that we can have a walk though inspection with the inspector, we would definitely do thatMoreover, missing a final walk through during the inspection is not an excuse to charge us without any reasonable details and proof Before we moved out, we received a move out letter that said if our blind need to be replaced, it would cost us $eachTherefore we were carefully inspect the blinds and other important issues before moving outThose blinds were perfectly fine before we moving outSo we are really confused why they still charge us $to replace the blinds [redacted] called the on-site leasing office several days after she received the deposit checkThe agent of the on-site leasing office asked her to write an email to their manager [redacted] , because the on-site agents are not in charge of any deposit questionsThen [redacted] sent an email to [redacted] and asked her if she can sent some photos to prove the blinds were brokenTwo weeks later, [redacted] replied her email but didn't show the proof or provide any detail [redacted] asked her again and there was no reply thereafterThat's the reason why we have no choice but to file a case at Revdex.com after waiting for more than a monthIn the attachment, there are emails that how we communicated with the Hasbrouck Real EstateWe don't think they reply tenants' email in timeWe think they should show us enough proof (i.ewhich blinds were broken, the photos of the broken blinds, receipts for what's being deducted) or they should fully refund those charges [redacted] mentioned "There was also an onsite office at the property with full time associates that are there to answer question days a week." However, the associates on-site are not in charge of many issues such as deposit and electric charges problemTo solve the problem, we were asked to send email to their managerAnd the manager always tend to ignore tenants' emailOn May 20th, we received an incorrect electric chargeAfter sent three emails but received no reply, went to on-site leasing office four times, the associates finally were able to find someone who can help usThe incorrect electric charge problem cost us a month to solve Regards, [redacted]

We are reviewing this complaint

We 3rd party manage this property My understanding is the owner stated he would consider replacing the carpet if the tenants renewedWe have emailed and called the owners on numerous occasion to get approval and a deposit to replace They have not responded I am not aware of
any written agreement to replace the carpet Can Tenant please provide a copy of the agreement?

We do not have written approval or the deposit to proceed with carpet replacement from the Landlord We are legally bound to the management agreement contract with the Landlord that caps our authorization at $for repairs or replacement We have given the Landlord until the end of this week to respond or we will look at terminating our agreement with Landlord As mentioned before, we have tried to contract on multiple occasion by all means with no response

I actually just got word that they have refunded me the correct amount so we can consider this matter closed.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We are sorry that we can't accept this offer. It is not Wei's fault that she can't receive the deposit check twice. She received several letters and packages by using the exact same new address. Since [redacted] received her deposit check finally, we move on to talk about other issues about the blinds and insufficient communication.
[redacted] [redacted] request that the landlord shall "make reasonable efforts to advise the tenant of the tenant's right to be present at the landlord's inspection of the dwelling unit". However, the HasbrouckReal Estate failed to do so. If we had known that we can have a walk though inspection with the inspector, we would definitely do that. Moreover, missing a final walk through during the inspection is not an excuse to charge us without any reasonable details and proof.
Before we moved out, we received a move out letter that said if our blind need to be replaced, it would cost us $25 each. Therefore we were carefully inspect the blinds and other important issues before moving out. Those blinds were perfectly fine before we moving out. So we are really confused why they still charge us $111 to replace the blinds. [redacted] called the on-site leasing office several days after she received the deposit check. The agent of the on-site leasing office asked her to write an email to their manager [redacted], because the on-site agents are not in charge of any deposit questions. Then [redacted] sent an email to [redacted] and asked her if she can sent some photos to prove the blinds were broken. Two weeks later, [redacted] replied her email but didn't show the proof or provide any detail. [redacted] asked her again and there was no reply thereafter. That's the reason why we have no choice but to file a case at Revdex.com after waiting for more than a month. In the attachment, there are emails that how we communicated with the Hasbrouck Real Estate. We don't think they reply tenants' email in time. We think they should show us enough proof (i.e. which blinds were broken, the photos of the broken blinds, receipts for what's being deducted) or they should fully refund those charges.
[redacted] mentioned "There was also an onsite office at the property with 3 full time associates that are there to answer question 6 days a week." However, the associates on-site are not in charge of many issues such as deposit and electric charges problem. To solve the problem, we were asked to send email to their manager. And the manager always tend to ignore tenants' email. On May 20th, we received an incorrect electric charge. After sent three emails but received no reply, went to on-site leasing office four times, the associates finally were able to find someone who can help us. The incorrect electric charge problem cost us a month to solve.
Regards,
[redacted]

Dear Revdex.com,
The Tenant has received their deposit back and has been cashed.   The reason for the delay was the forwarding address provided per their email was not sufficient.  Our first attempt to return the deposit was not successful and...

was returned to sender.   We contacted the tenant to confirm the address, which they did, and we sent it a second time. It was returned to sender once again.  We then asked if that wanted to come by and pick up, which they said yes.  A couple days later they said it was too far and to mail to a friends address which we did.  At this point, it is our assumption that it was received as the check has been cashed.  Please see attached documentation.   The deposit was sent well within the 45 days as required by [redacted].  The subject Tenant's 3 roommates received their deposit within the allotted time by law without complaint.  
The blinds were determined damaged by the inspector upon there move out.  All tenants by law, are given an opportunity to schedule a final walk through during the inspection, which they did not.  
We feel communication with them has been sufficient.  There was also an onsite office at the property with 3 full time associates that are there to answer question 6 days a week.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The management company is stating that they said that the owner of the property would consider replacing the carpet and sofas. This is a complete lie I have email proof from Justin L[redacted] stating that the owners have agreed to replace the carpet and sofas if we renew our lease which we did.
Regards,
[redacted]

Review: We are the former residents lived at [redacted], Charlottesville, which is operated by Hasbrouck Real Estate. Firstly, their deposit refund policy is really confusing. We need to pay for the blinds replacement and labor fee for $111. When we moved out, at least 3 people checked the blinds and they were perfectly fine. Also, these vertical blinds are very commonly used and the price of 5 slats replacement is no more than $15, so the charge is absolutely too high. Also, they never provided the prove of blinds damage, like photos. Secondly, we can not say their services was satisfied. We send emails to argue about the blinds damage case since August, however, they did not reply us until September and just repeated what they printed on the bill without giving an explanation of blinds replacement problem. Even worse, I have not received my deposit refund check yet, which I should received it before August 31(45 days after I moved out). Actually, this is not the first time they disappointed us. This spring, they charged us $220 utility outrage fee by mistake and we send many emails and visited leasing office at least 3 times just to asking for a detailed utility bill and they always permitted they would give us a reply but actually we got nothing. After one month and half, they finally realized that they miscalculated our bills. It totally wastes our time.Desired Settlement: we'd like [redacted] and Hasbrouck Management deals with our deposit refund issue seriously. Firstly, please provide the evidences of blinds damage may caused by residents and if the evidence is convincing, (which we really doubt about that), we could negotiate about the replacement fee because the charge is really unreasonable; Second, I am really interested to know when I will receive my check? Thirdly, please take care of residents' emails. This is not the first time that Hasbrouck Real Estate ignored residents' emails. Many of our neighbors are not satisfied with the current management -- HasBrouck Management has taken over the management instead of [redacted] company since this February. Compared with the previous management company, we think Hasbrouck Real Estate should improve their service.

Business

Response:

We are reviewing this complaint.

Business

Response:

Dear Revdex.com,

The Tenant has received their deposit back and has been cashed. The reason for the delay was the forwarding address provided per their email was not sufficient. Our first attempt to return the deposit was not successful and was returned to sender. We contacted the tenant to confirm the address, which they did, and we sent it a second time. It was returned to sender once again. We then asked if that wanted to come by and pick up, which they said yes. A couple days later they said it was too far and to mail to a friends address which we did. At this point, it is our assumption that it was received as the check has been cashed. Please see attached documentation. The deposit was sent well within the 45 days as required by [redacted]. The subject Tenant's 3 roommates received their deposit within the allotted time by law without complaint.

The blinds were determined damaged by the inspector upon there move out. All tenants by law, are given an opportunity to schedule a final walk through during the inspection, which they did not.

We feel communication with them has been sufficient. There was also an onsite office at the property with 3 full time associates that are there to answer question 6 days a week.

Sincerely,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We are sorry that we can't accept this offer. It is not Wei's fault that she can't receive the deposit check twice. She received several letters and packages by using the exact same new address. Since [redacted] received her deposit check finally, we move on to talk about other issues about the blinds and insufficient communication.

[redacted] request that the landlord shall "make reasonable efforts to advise the tenant of the tenant's right to be present at the landlord's inspection of the dwelling unit". However, the HasbrouckReal Estate failed to do so. If we had known that we can have a walk though inspection with the inspector, we would definitely do that. Moreover, missing a final walk through during the inspection is not an excuse to charge us without any reasonable details and proof.

Before we moved out, we received a move out letter that said if our blind need to be replaced, it would cost us $25 each. Therefore we were carefully inspect the blinds and other important issues before moving out. Those blinds were perfectly fine before we moving out. So we are really confused why they still charge us $111 to replace the blinds. [redacted] called the on-site leasing office several days after she received the deposit check. The agent of the on-site leasing office asked her to write an email to their manager [redacted], because the on-site agents are not in charge of any deposit questions. Then [redacted] sent an email to [redacted] and asked her if she can sent some photos to prove the blinds were broken. Two weeks later, [redacted] replied her email but didn't show the proof or provide any detail. [redacted] asked her again and there was no reply thereafter. That's the reason why we have no choice but to file a case at Revdex.com after waiting for more than a month. In the attachment, there are emails that how we communicated with the Hasbrouck Real Estate. We don't think they reply tenants' email in time. We think they should show us enough proof (i.e. which blinds were broken, the photos of the broken blinds, receipts for what's being deducted) or they should fully refund those charges.

[redacted] mentioned "There was also an onsite office at the property with 3 full time associates that are there to answer question 6 days a week." However, the associates on-site are not in charge of many issues such as deposit and electric charges problem. To solve the problem, we were asked to send email to their manager. And the manager always tend to ignore tenants' email. On May 20th, we received an incorrect electric charge. After sent three emails but received no reply, went to on-site leasing office four times, the associates finally were able to find someone who can help us. The incorrect electric charge problem cost us a month to solve.

Regards,