Haselwood Cadillac Chevrolet Buick Pontiac GMC Reviews (%countItem)
Haselwood Cadillac Chevrolet Buick Pontiac GMC Rating
Address: 501 W Hills Blvd, Bremerton, Washington, United States, 98312-4390
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The dealership has a referral program that pays $200 if you refer a person to the dealership and they buy a car. I did refer someone who bought a vehicle and have not received my check after numerous phone calls.
I have sent an email to the customer requesting the information of the person they referred to us. When I receive a response, I will verify the person referred is not already an active customer of ours and gladly pay the referral amount if they are not.
Complaint: ***
I am rejecting this response because: I never received check.
Sincerely
Check was sent to customer on 6/22 and cashed by customer on 6/24. Please see attached copy of check.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
On the 17th of January I arrived at the dealership for an appointment with internet sales for *** auto program purchase. I waited for 30 min before received help. At 4:15 pm for a vehicle that I had a interest in that was on the lot. I did not leave the dealership until 8:30pm. After signing my contract I went back on Saturday to cancel 2 services that I did not need. The finance person (Mike) told me that I could not cancel since it was signed. I called both companies and was told that could cancel. I was told by one company to print off a form of cancellation fill it out and take it back to the dealership for signatures. I went back sunday to cancel and show the form finance did not know what the document was I told them this is for me to cancel the service. But once again was told it could not be cancelled. I wanted the dealership to cancel these services. My deal was the worst experience ever by waiting and pushiness. Also I did not see the *** MRSP form for my vehicle being 2019.
We certainly do not wish for our customers to have experiences like the one Mr. represented in this claim. I am aware that the customer was here and purchased a vehicle after spending most of the day deciding on which vehicle to purchase between half ton, 3/4 ton and 1 Ton. I also am aware that we showed Mr. *** pricing. I don't know that we showed him a *** price on every vehicle he picked out as he was here throughout the day but I do show that he received the *** Member Price on the vehicle he finally decided on. I am also aware of the form that the customer brought in. It was a cancellation form for GAP coverage, but the customer hadn't purchased GAP coverage. He also asked to cancel his service contract, which we told him he may do, but after explaining to him the benefits of the coverage, he decided to keep it. I have no requests to cancel RoadVantage. I will cancel the Service Contract and RoadVantage if the customer would like to. We will reach out to Mr. to make sure that it is done.
Complaint: ***
I am rejecting this response because: Until I have it in writing that these cancellations were put through. After being told that I could not cancel the service contract and repeatedly showing at the dealership to find ways to decrease the amount. I have called both companies and they have it in their systems that I tried to cancel this contracts.
Sincerely
As previously mentioned, we are more than happy to cancel the contracts. We just need the customer to come to the dealership to sign a cancellation form for each product we cancel.
We received a letter via the USPS from Haselwood offering me: (1) - Zero Down On A New Or Used Car/Truck/SUV. (2) - Zero Payments for 90 days. (3) - Will take anyone out of any car loan or lease. We called the Sales Manager who verified if we had the letter with us we already qualified. When we arrived Haselwood REFUSED to honor any of what they promised. They told us we had to put $13,000.00 down and make immediate payments of $1,000.00 a month. We tried to reach ANYONE including the owner and GM's but no one would answer the phone, return calls, emails and even the 800 number they put us on loop and are attempting to black ball us.
I'd like to thank Mr. for the opportunity to review his complaint and apologize for the confusion that is caused him when reading the advertisement that he received. We sent an advertisement explaining the programs, that were current at the time, and offers that both the dealership and the manufacturer were running at the time the mail piece was sent. It was mailed to a targeted zip code, not specific people, therefore it was not, nor did it say it was, a pre-qualification letter for financing. Every customer is offered all of the same things, pending of course, an approval of credit from a lender. We always show customers a way that they can get an approval, which in this circumstance was a substantial amount of down payment. It is not the dealerships policy nor do we ever, extend or approve credit for the purchase of an automobile. We always leave that part up to the banks and credit unions. As for the failed attempt to reach the GM and/or owner, we apologize for not being available to take your call. Also, if an email was sent, it was not received by the GM or the owner, which is why it wasn't responded to. Thank you, again, for the feedback. We will do our best to create a remarkable experience for your future visits. Thank you.
Complaint: ***
I am rejecting this response because: I called a "Mia" at Haselwood GMC and gave her my name and address and she said if we got the letter it meant "We are already qualified just by getting the letter". This of course was a lie. And if it was for a targeted area why then did it come addressed to us at our PO Box and not simply to "Current Resident" in "Silverdale"? Why did it specifically have our name on it? And if it was "Area Specific" Why not tell us that at the time we brought the letter in? Haselwood said it was targeting a specified area which is profiling and illegal and there response was related to social media and noted.
Sincerely
We purchased a used 2006 Hummer with sale "as is". Prior to the sale, the sales representative provided us a list of problems identified after a mechanic performed a thorough inspection. We took the Hummer out on a test drive, and the car would not restart at the end of the test drive. The sales representative brought us into the building while he had a technician look at it. He came back and said that the mechanic troubleshot the problem and found that the battery was dead. We agreed to offset the sales price for the cost of repairs. We completed paperwork and purchased car. Mechanics replaced the battery the next morning, and the Hummer died the same day we took it off the lot because of a bad alternator (the battery was not the problem).
Haselwood is well known for customer service and honoring commitments. Since the sales agreement was to offset the sales price with the cost of the repair for this particular issue, Haselwood agrees to reimburse the customer for the cost of the repair, pending receipt of the invoice showing the amount paid in full for the repair. Had this been brought to our attention before this complaint was made to the Revdex.com, we would already have taken care of it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Approximately six week ago I became interested in a used vehicle, listed on Car Gurus, which was for sale at Haselwood Chevrolet in Bremerton. I called Hazelwood to make an appointment to view the car and subsequently drove an hour and a half to the dealership to check it out.
On arrival I was met by a friendly salesman. The car I had selected was not a Chevrolet in so this gentleman was not at all familiar with the vehicle, however, this was not an issue given that I had previously owned the same type of car myself. After an hour at the dealership I decided to purchase the vehicle and paid $500 in a nonrefundable deposit to hold the car while they repaired a number of paint blemishes.
Several days later I drop by the dealership to check on the progress of the repairs. None had been made and the salesman told me “we were waiting until your pick up date so the Mrs. would be more impressed.” Hmmm. Worse yet, sitting in the middle of the mat on the driver side floor was a plastic utensil holding dental floss. Clearly the vehicle had been used by someone at Hazelwood as a place to take their break and work on the dental hygiene. It was disgusting. I pointed it out to the salesman and, given that I really like the car, decided to press forward anyway. As I departed the dealership I again reminded him of the specific items needing repair and stressed the importance to me that these issues needed to be taken care of.
After another week I arrived with a cashiers check to pay for the vehicle and found, much to my disma, that day blemishes were not buffed out. Additionally, the Hazelwood employee with the dental hygiene fetish had struck again. I found another box of dental floss on the driver side floor. I also found garbage and grease inside the pull-down armrest. By this time I about “had it” and just wanted to get out of there with the car. I asked them to clean the vehicle while I went to take care of the paperwork. The salesman told me the paint repair guy did not work on Saturday and so I would need to come back at a later date to have the promised paint repair completed.
I spent roughly an hour with the finance guy and then roughly 15 minutes with their insurance man before being given the keys and departing.
Two weeks later I received a telephone call from the finance manager. It turns out that the guy that had taken care of my paperwork lost a critical document which needed to be sent to me for my signature and returned to the dealership. I printed this document out, signed it, scanned it back in, and emailed it to the person that called me. Mid morning the next day I received yet another call. This time from another finance manager who told me they were unable to locate the email that I had sent. I was easily able to confirm that the email had been sent and then confirmed the exact email address. Something was fishy. Nonetheless I resent the same email yet again and asked him if he would kindly call me back to confirm its receipt. I waited three days, and after hearing nothing, called the dealership and asked for this gentleman. He has yet to return my call.
Last Friday, while in an airport on a business trip, I received my fifth phone call from the dealership post-purchase. Once again the first line in the telephone message was “I need you to do me a favor“. I called back to learn that there are more issues with the purchase paperwork. The amazing thing is I pay cash for the car! This is a simple process! I’ve sold cars myself and the process takes five minutes.
The bottom line is, even at Hazelwood Chevrolet has the right car for you under no circumstances purchase it from them. The place is a mess. Your car will be dirty, your salesman won’t know what how to operate the vehicle they’ll mess up your paperwork, and harass you for weeks on end after your purchase. Do yourself a favor - save the trip to the therapist in future years and find yourself a professional, competent, car dealer. Stay away from Haselwood Chevrolet! You’ve been warned.
I recently purchased a vehicle from Haselwood Chevrolet, Buick, GMC. I want to express how displeased I am with my purchase. It initiated upon my agreement to purchase the GMC Yukon Denali vehicle.
Here are just a few items that were displeasing in my interactions with your staff, and the sale.
The original salesperson, passing me off to a new salesperson, only for him to be required again to close the transaction was disappointing. To be introduced to nearly ten other "team" members to close the sale was even more frustrating.
The sales manager, after finalizing the sale, and preparing the vehicle, stating that it was "being held by another buyer". Another manager stating, "They have possession of the vehicle, being negotiated (with the other party) at this time." This required General Managers to become involved in the situation.
The financing differential. After signing agreeable terms and leaving with the vehicle, I was asked to return to sign different terms, at a significantly higher rate, and being threatened that I would not be able to leave with the vehicle otherwise. This was the day before I was leaving.
Being upsold a service contract for $1780. Not interested!
My credit was checked more than five times. Having good credit, I was confused. It turns out, the high mileage of the vehicle makes the vehicle not feasible to be financed effectively.
Registration to legally travel back to my home in Maryland with the purchased vehicle required multiple phone calls to the MVA, DoL, and DMV. The time lost, again, more valuable than the money.
After taking nearly a month for my title to be received at the MVA, in order to get the vehicle registered, documents show incorrectly as the vehicle is legally owned by Wells Fargo. This concerned the MVA supervisor, who pointed this out to me.
The Maryland State Vehicle Inspection included repair items that were "not a problem" when addressed at the time of purchase.
This customer was treated fairly, respectfully and legally. When the customer arrived at our dealership the sales person that was helping him had an appointment show up early, so we got another product specialist to help him. We are a family of over 700 employees, so the fact that the customer was introduced to many people doesn't surprise me, as that is the way we do business. We are proud of our staff and our products and treat everyone like family. When the customer found a vehicle he'd like to own they found out that a deal was already being negotiated on it at another one of our 7 rooftops. After the General Managers of the two stores spoke about the transaction, we were able to secure the vehicle for our customer. When a customer buys a vehicle here they sign a form called a Condition of Financing form, which we have on file. This states that the dealership has 4 business days to have the loan approved as contracted and sent to the bank for funding or call the customer and let them know the financing wasn't approved as contracted and they can bring the vehicle back and receive their trade and/or down payment back. After that we tell the customer we have an approval and what the terms were that the bank proposed. In this case, we did all of that, and the customer agreed to the proposed terms. The customer also purchased, at the time of sale, a service contract that is can be cancelled at any time for a pro-rated refund. Lastly we sent the documents to the Maryland Department of Motor Vehicles expeditiously, and performed a full Used Vehicle Inspection on the vehicle before delivering it to the customer, which we also have on file.
I have spoke to the customer who refused my offer to refund him for the repairs he made to the vehicle and DMV fees, out of good faith. He refused.
Complaint: ***
I am rejecting this response because I believe there was clear negligence, in the selling process, the vehicle's condition, and in the response to my claims. While I believe much of this could have been handled differently, and I wish to be understanding, it seems now a condition of Haselwood GMC covering their initial position of a clean sale, with proper processes in place, admitting to small faults has cost me significant funds. I am attempting to obtain monies expended due to negligence on behalf of Haselwood.
I am sad to believe that much of this transaction had to do with dealing with a used vehicle sale to an out of state buyer. In doing things "the day before I am to leave", providing ultimatums, and then discounting my requests to make the sale and services reasonable, the scenario seems to becoming clearer. I was simply looking for better understanding.
In addition to my initial claims, it should be noted again, that the Motor Vehicle Administration had issues with how this transaction and paperwork was handled, bringing the concern of the transaction to my attention. With this, I will continue to expect reimbursement for my outstanding expenses.
[]Sold but being shown to other buyers to increase sale price was a bad sales trick []Keys to vehicle not functioning, and receiving keys to another vehicle, creating multiple visits to the dealership, 30 minutes away[]Financing changing significantly, with representative ready to terminate sale upon my mentioning Revdex.com. Hmmm.[]Licensing to travel from WA to MD less than ideal, potentially dangerous and costly[]Check engine light not resolved. Simply reset. Still on. And going to GMC dealer to address[]MVA multiple times, without proper documentation being sent by Haselwood. Ownership is stated incorrectly (according to MVA Supervisor)[]Inspection to be on the road requiring repairs that continue to have me considering returning the vehicle, at their cost for transport
I understand a used vehicle purchase has differences from a new car sale, however this experience was clearly mismanaged. I again am expecting reimbursement that simply results in my purchasing the vehicle at agreed upon price and terms, and repairs paid for to have my vehicle able to be on the road legally. This is what was expected and stated at the time of purchase, in writing, and understood by all parties involved.
Sincerely
Haselwood Chevrolet has had my 2015 Traverse three times since March 25th for a transmission issue that is covered under warranty. The first time they had it it was for almost three weeks, I had little to no communication from the Service Adviser Aaron, I was told my car would be ready XX day or I could expect a call at XX time and it never happened, this issue went on the entire three weeks it was there. I had to talk to the service manager Ryan several times to find out what was going on with my car. When I got it back it was still having the same issue I brought it in for, which was a shudder when shifting. I immediately called my Service Adviser and was told that the transmission had to, "learn how [I] drive again." This proved to be false so I took it back after talking to the SM again. I went on a ride along with the Apprentice Technician that was working on my car and the first two times the shudder occurred he denied feeling it, though I felt it from the passenger seat. Finally the third time he admitted he felt it and stated it was the Torque Converter. Another two weeks and I get my car back, and it is still having issues, this time flaring into gears. I called the GM and the SM several times and my calls were never returned or I was told, "I'll check in on this for you," and I never received call backs. I called two other dealerships and they both said it needed a new transmission, but they did not want to take on whatever damage Haselwood had done Finally they take my car back and had it for another week and had the "Traverse Expert"working on it. With several delays, I get my car back and its now acting worse. I had to have the accelerator to the floor to maintain 70mph going down hill. Haselwood refused to facilitate the replacement of my transmission, and have left me several times with a faulty transmission that could potentially leave my child or I stranded on the roadside.This is not okay, and could be dangerous.
Multiple attempts were made to communicate with the customer. Left two voicemails and got in touch once, but was told they needed to call back later. Never received a reply from customer.
Complaint: ***
I am rejecting this response because:
my vehicle is currently at the dealership. They called once, I called back, I took my car there to be worked on. Not sure where the information in this message came from.
Sincerely
The customer's car has been fixed at no charge to the customer.
I purchased a used vehicle 2010 Equinox with about 82000 miles on it. Since I have owned it for about 2 years I had to replace transmission, timing chain both front hubs and now a new engine was put in. I didn't even have it for 2 days when the engine failed. In 14 months I have spent approximately 20000 on repairs. I have missed work several times. It is now in the shop with a failed engine they just replaced.
I purchased a truck from Haselwood on July 24th. I inquired about receiving sales tax exemption due to being a non resident and active duty military. The sales team was unfamiliar about the rules on sales tax exemption so they consulted with the finance department, I was told that I qualified for sales tax exemption and so the purchase agreement was created to exclude sales tax. On the 29th I received a call from ***, the finance representative that assisted me with the sale, informing me that I did not qualify for sales tax exemption and would need to pay for the difference. I contacted *** on the 31st to let him know that I needed to talk with the legal office regarding the requested additional payment before paying any additional money. Shortly after I received a call from the finance manager, ***, informing me that they would not be sending any documents to my lien holder until the additional cost was paid. I was able to meet with the legal officer the next day in which the legal officer was able to speak with *** directly and the matter was resolved, *** agreed that they would cover the sales tax cost since it was a mistake on their side. After my meeting, I met with *** and was told the MSO would be sent to the lien holder overnight and a 45 day pass would be issued and mailed to me. On the 10th I inquired about the 45 day pass and MSO but was told by *** that it still was not complete and they would contact me tomorrow. I never received a call so I called them on the 12th and spoke with another finance representative, ***. *** said there were no passes there and that he would call me on Monday. I contacted *** on Monday but he was not working that day. I spoke with *** and ***, the general manager, and was able to get a 45 day pass issued that same day as well as the MSO mailed to my lien holder overnight, it took them 30 minutes to correct the issue that I had been having for weeks with ***, *** and now ***. Bottom line I have NEVER received such horrible service from a dealership.
I am the new General Manager of the dealership the customer had a complaint about. I have read through the Washington State laws and made sure that my Finance Department and Sales Managers are also well versed on the rules regarding active duty military and any tax exemption that they might qualify for. In this particular situation the customer did not qualify for the exemption as they were not leaving the state within 90 days. Once the dealership understood that the customer was required to pay tax, they contacted the customer and requested payment on behalf of the state. Once a customer uses an attorney to call or write, as this customer did, the dealership did something above and beyond what was required, and payed the tax on behalf of the customer in lieu of attorney and court fees that would accrue to a much larger check. The MSO was sent to the lender with in the amount of time given by the State of Washington to perfect the lien. The 45 day trip permit was issued when the customer consummated the original title application which doesn't normally get mailed to customers, but again was done outside of normal operating procedure. We pride ourselves on our customer service and are very concerned and proactive when we hear about a customer who doesn't receive a remarkable experience.
Complaint: ***
I am rejecting this response because the way the situation was handled was unprofessional which is why we felt our only option was to get lawyers involved. Trying to strong arm a customer is never okay to do and the company may have been within the legal limits does not excuse their behavior towards our entire purchase. In addition it has taken 6+ months to respond to our initial complaint which should say a lot about their business ethics and procedures.
Sincerely
My husband and I purchased a 2016 Buick Encore and requested it to be financed through Kitsap Credit Union and they said it would at a 3.9 rate and we signed documents that stated that. A few days later we received and email from Capital One saying that our loan was financed through them. We contacted the dealership and they said that could not help us because Capital One had already paid them for the vehicle. We contacted KCU and they said that the dealership never contacted them on our behalf. Long story short, we made arrangements ourselves to have KCU as the lean holder at a 3.1 percent rate. This is the 4th car that we have purchased through them and we have been treated so dishonestly. It has been a very disappointing experience.
I am sorry you had an experience not resembling the character of our dealership. We hold dear our long standing reputation in our community of serving remarkable experiences to our customers and our employees. I am the new General Manager here and I am open to speaking to you regarding your experience and would be overjoyed at the opportunity to show you the many positive changes you'll experience should you choose to do business here in the future.