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Hasheider Roofing & Siding Ltd.

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Reviews Hasheider Roofing & Siding Ltd.

Hasheider Roofing & Siding Ltd. Reviews (1)

Review: This company installed the gutter system on our newly constructed home less than 10 yrs ago. Recently discovered window leak in our home which revealed was due to gutter system being improperly installed. Our insurance company, their hired consultant and a new general contractor we hired (who is highly reputable in our area) concluded it was due to the gutter system. We’ve contacted Hasheider in an amical effort to stop the leakage going forward and repair the subsequent damage that occurred and they have denied responsibility. We aren’t experts, but 3 reputable outside sources concluded the gutters were improperly installed. Our state has laws in place to protect new home construction that provides protection for 10 yrs after construction so we clearly have the right to pursue this. I would definitely think twice before hiring this company. They certainly aren’t standing behind the claim on their website that they “are fair and honest”.Desired Settlement: That we may come to an amicable agreement whereby they repair the current gutter system and assist in the repayment for the subsequent damage that was caused.

Business

Response:

After careful consideration we have determined that we are not responsible for the leaking/deterioration for the following reasons:1) Our warranty for new construction workmanship is one year as it is standard in the industry. This project is a few months shy of being ten years old.2) We were never called to look at the problem before demolition and/or repairs were started.3) It is alleged that the gutter running the wrong way was supposedly re-pitched by someone else at some point, we were not notified and cannot verify the accuracy of this.4) The gutter would have had to be pitched 5" the wrong way from one end to the other, in that short of a distance for the gutter to overflow at the wrong end, obviously this was not the case or it would have never passed inspection in the first place. 5) If the gutter did in fact overflow for a longer period it should have been from a clogged gutter, a clogged downspout, or from ice and snow build up on the edge and finding and opening in the walk, the roof, or the flashing line. There also could have been foundation settling.6) We did not do the exterior finish system or roofing in that area. Some of the step flashings were rusty, which indicates water from other sources. At the bottom step flashing (a.k.a kick -out flashing) EIFS and drip edge may have been a leak source. Again, we were never able to see what that looked like. This area may be a maintenance area for caulk anyway. The water did not follow the gutter to beyond the siding/roofing. We do not know what kind of transition from the roof/wall flashing. We do not know if ice and water shield was ever used. We don't know if it was flashed properly on the bottom corner where the roof/wall meet and the water found a way in.7)Even if the gutter was clogged and drained over that edge, it should have stained the EIFIS on the outside, and been noticed a long time ago. Again, the EIFS is now removed and we cannot verify. The EIFS and the roof joints should have been sealed by those respective trades.8) How ever the water got into and behind the EFIS wall has nothing to do with the gutter, there had to have been a breach in the roofing of EFIS at that point for water to get behind.9) In the pictures that were furnished to us shows the gutter approximately 1" below the drip edge-roof-EFIS joint. It clearly shows an un-caulked area at that point. There is caulk above that, but at that point where the drip edge meets the wall there is an unfinished/un-caulked area where the water is probably getting in. This may be a maintenance issue as caulk is not permanent. The hole in the wall is clearly above the top of the gutter by about an inch. It also looks like someone cut the drip edge lower lip off. Not sure how that got that way but it is also not proper. We are not trying to blame anyone else either, we just can clearly see it is not a gutter issue.

Consumer

Response:

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Description: Roofing Contractors, Siding Contractors, Construction & Remodeling Services, Windows - Installation & Service, Roofing Contractors (NAICS: 238160)

Address: 5324 Streeter Road, Mantua, Ohio, United States, 44255

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