Hassig & Sons Plumbing & Heating

The customer performed a night drop of their vehicle to our service facilityOn the night drop form, there are several categories for different types of maintenance and repair workThe first line item is an interval service and the third line down is an oil change(Please see attachment)The customer filled out the interval service for 30,mile major service, not an oil change and signed off authorizing this workThis was a mistake by the customer for not asking for just an oil changeWe understood her concern and spoke to the husband about itTaking into consideration they bought the vehicle here at our dealership, I offered them at $value service contract free of chargeThe husband refused our offer and threaten to go to the Revdex.com to file a formal complaintI told him he has every right to do so and I cannot stop him We the dealership was misinformed by the customer on which service to perform on the vehicleThe contract clearly states which service they wanted us to perform and we did so

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I'm not sure, what, if anything, is being offered by the businessPlease see the attachment sent to the Richmond Revdex.comI want the dealership to buy back the vehicleI'm paying for a defective vehicle and have not been notified via written communication of the detailsAlso, there is no repair, correction or delivery date provided I am not satisfied because of the untrustworthiness of the businessWest Broad Hyundai did not take responsibility or accountability for their actions until complaints were filed with the Revdex.comI don't believe that I've been treated fairly Regards, [redacted]

I have forwarded the complaint to Hyundai's Regional service rep for consideration as West Broad Hyundai has no control over what's covered and not covered by Hyundai Warranty the manufacturer holds all that power we are on your side and hope they come through and make you happy as soon as we get word we will follow upThanks Danny GM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this lack of proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [West Broad Hyundai made no offer and didn't fully address concerns from original complaintI attached additional proof/screenshot that I called other dealerships and requested price quotes for a tune up and spark plugsPlease call these dealerships! I attached copies of cheaper service quotes and items that I receive for free at other dealerships (excluding air filters)Again, call attention to their response that shows three different forms with only one (the final bill) containing an itemized list of service.] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

Hi *** my name is Danny F* I am the General Manager of West Broad Hyundai normally a department Manager responds to complaints but when I saw your complaint I told Ryan and Alex the Department Managers that I would look into your complaint today I am very much under the weather
today but I have schedule a Meeting with Management and Bobby Friday as I do not tolerate inappropriate behavior so I will follow up with you after the scheduled meetingThank you for reaching out to us and I am very sorry to have read the actions mentioned Have a great day Danny

I have responded to all of Mrs*** emailsI requested photos of the damage in questionOn both occasions, I'm unable to open them and requested they be sent to me in a uncompressed versionI can forward both emails I responded toMrs*** stating we did not reply or call back is
not trueOur intentions are to fix the bumper scratch for Mrs*** due to the fact she just bought the vehicle from us. On the second reply back to Mrs***, I did not get a response back from herWe would love to get this resolved for the customer. -Tim ***

First, we did take responsibility of the damage and had it correctedWe emailed back and forth with the customer to send picturesThe customer did send pictures, but it was in a format we could not open upWe replied back stating this and did not receive any response back after the last email
responseInstead, we received a Revdex.com complaint trying to address this issueThis particular issue would have been solved without a Revdex.com case if we had received a response back with pictures we were requestingWe have all the emails to document this. Secondly, the other issue the customer has with the vehicle is a Hyundai warranty issue dealing with an engine recallWe have been advised by Hyundai to wait for the remedy for the engine recall coming soon before proceeding furthurThe customer is in a loaner vehicle while all of this is taking placeI have made contact with the customer and updated the customer on the status of here vehicle

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
Not in agreement with all that was stated by respondentI did not receive a second response that the second set of pictures sent - not in zip file - were not view-able (and I can provide the original email that was sent to respondent)I did not receive any other follow up call or emailI don't like being called a liarI was never notified that the respondent intended to repair the damage - at no other cost to me or otherwiseRespondent stated over phone that he would review the security camera photos and I even asked if I needed to file a police reportI do want to clarify that my acceptance is that the business will repair damages at absolutely no monetary cost to me05/26/@ 9:a.m
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

We have made a mutual agreement with the customer over this matterIn consideration for purchasing the vehicle from us, we have agreed to refund the customer *** due to the miscommunication that have occurredWe also provided the customer with a *** service credit for their next service

The customer performed a night drop of their vehicle to our service facility. On the night drop form, there are several categories for different types of maintenance and repair work. The first line item is an interval service and the third line down is an oil change. (Please see attachment). The...

customer filled out the interval service for 30,000 mile major service, not an oil change and signed off authorizing this work. This was a mistake by the customer for not asking for just an oil change. We understood her concern and spoke to the husband about it. Taking into consideration they bought the vehicle here at our dealership, I offered them at $179 value service contract free of charge. The husband refused our offer and threaten to go to the Revdex.com to file a formal complaint. I told him he has every right to do so and I cannot stop him.  We the dealership was misinformed by the customer on which service to perform on the vehicle. The contract clearly states which service they wanted us to perform and we did so.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I'm not sure, what, if anything, is being offered by the business. Please see the attachment sent to the Richmond Revdex.com. I want the dealership to buy back the vehicle. I'm paying for a defective vehicle and have not been notified via written communication of the details. Also, there is no repair, correction or delivery date provided.
I am not satisfied because of the untrustworthiness of the business. West Broad Hyundai did not take responsibility or accountability for their actions until complaints were filed with the Revdex.com. I don't believe that I've been treated fairly.
Regards,
[redacted]

Great news [redacted] Hyundai Motor America got back with us yesterday evening after we forwarded the complaint to them they have agreed to repair your vehicle under warranty so I will have Beverly call you to set an appointment up for the repair we look forward to seeing you and getting this done Thanks Danny [redacted] GM

The service advisor, Angela went over line for line what was being done on the service in which was performed.  Spark plugs were never mentioned in initial write up with Angela or when appointment was made.  Customer signed repair order agreeing to the service in which was explained to...

him.  Oil and filter change was performed and the parts are listed under line B.  I have attached the copy of the workorder in which the customer approved the 90k service as well as what was presented to him at time of write up and also the final invoice.  As far at the changing of the coolant and battery service, customer knew up front that that was being done and did not say anything to Angela.  Therefore I feel there is nothing owed to the customer as everything was agreed upon at writeup.

I have forwarded the complaint to Hyundai's Regional service rep for consideration as West Broad Hyundai has no control over what's covered and not covered by Hyundai Warranty the manufacturer holds all that power we are on your side and hope they come through and make you happy as soon as we...

get word we will follow up. Thanks Danny GM

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this lack of proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[West Broad Hyundai made no offer and didn't fully address concerns from original complaint. I attached additional proof/screenshot that I called 4 other dealerships and requested price quotes for a tune up and spark plugs. Please call these dealerships! I attached copies of cheaper service quotes and items that I receive for free at other dealerships (excluding air filters). Again, call attention to their response that shows three different forms with only one (the final bill) containing an itemized list of service.]
Regards,
[redacted]