Hat City Construction L.L.C.

Response: This family was a friend before a customer*** had asked me to fix a wood closet door that her son had fallen throughIt is an old thin wood
closet doorWhen I had gotten there, I told them that I don't think I can glue it back togetheryour better off just getting a new door*** then insisted that I try and glue it back together..trying to please the customer, I didAnd did not charge for itit was not the right way to fix it and I did not expect it to hold upAlmost months goes by and I get a call that the closet door broke againI told her I can NOT fix ityou NEED a new doorvery insistent she kept asking me just to glue it again.I told her I will take it back to my house so I can take it all apart glue and clamp it back togethergoing way above and beyond while not charging her yet againI had told *** that I am going to *** *** to become a firefighter and I wont be in town for some timeshe said no rushI went to *** *** and finished December 14thI got home to these nasty voice mails and Revdex.com complaints*** then called the firehouse getting ahold of my chief to ask him where her door wasWhich was unnecessary and has caused additional issues for meI returned the door today 12/30/untouched since I took it as I had no timesorry for taking so long to respond I hadn't gotten to my mail before the holidaysSent on: 12/30/6:46:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  Door was left on the road leaning against our mailbox as per our neighbor, since we were away.  Glad to have it returned after 5 months. We consider this matter closed. 
Sincerely, [redacted]

Review: Mr. [redacted] has done work for us in the past and we have been pleased. 4 months ago he took home one of our closet doors to repair, which he had repaired previously but it had broken again, and said he would return it after he re-glued it. He was doing additional work at our house in the meantime, for about 2 weeks. When he had finished the work I asked him about the door and when he was re-gluing it and he said he was waiting for it to dry. 2 weeks later I called him about the door and he said it wasn't dry yet. A week later I called him asking about the door and he said he would bring it by.

Almost 2 months later, after many phone calls were made, he finally called back saying he would bring the door back that afternoon. I took the afternoon off from work to be home and he never showed up or called. My wife and I have both have been calling him leaving messages to please bring the door back stating we don't care if it's fixed or not but we nee the door. It is part of a set of closet doors and our house is over 20 yrs. old so it would hard to find a matching door to the other one that is there.

It has now been 4 months without returning our door and no returned phone calls or email. his phone # is ###-###-#### and his business is on [redacted].Desired Settlement: our desired outcome is: to get our door returned to us, he only lives 5 minutes away. We want the door returned either repaired or in the same condition he took it in. we would never of let him take the door if we knew it was going to turn into this. We have given Joe a lot of work and have referred a lot of people to him and we want this settled without having to take legal action.

We do want a phone call letting us know when he's returning the door so one of us can be home.

Business

Response:

Response: This family was a friend before a customer. [redacted] had asked me to fix a wood closet door that her son had fallen through.. It is an old thin wood closet door. When I had gotten there, I told them that I don't think I can glue it back together. your better off just getting a new door. [redacted] then insisted that I try and glue it back together..trying to please the customer, I did. And did not charge for it. it was not the right way to fix it and I did not expect it to hold up. Almost 2 months goes by and I get a call that the closet door broke again. I told her I can NOT fix it. you NEED a new door. very insistent she kept asking me just to glue it again.I told her I will take it back to my house so I can take it all apart glue and clamp it back together. going way above and beyond while not charging her yet again.... I had told [redacted] that I am going to [redacted] to become a firefighter and I wont be in town for some time. she said no rush. I went to [redacted] and finished December 14th. I got home to these nasty voice mails and Revdex.com complaints. [redacted] then called the firehouse getting ahold of my chief to ask him where her door was.. Which was unnecessary and has caused additional issues for me. I returned the door today 12/30/2014 untouched since I took it as I had no time. sorry for taking so long to respond I hadn't gotten to my mail before the holidays. Sent on: 12/30/2014 6:46:54 PM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. Door was left on the road leaning against our mailbox as per our neighbor, since we were away. Glad to have it returned after 5 months. We consider this matter closed.

Sincerely,