Hatfield Smith Funeral Home

*** *** met with *** *** *** on April 28th, ** *** and *** *** agreed upon return of windows and storm door, Nova Installations will refund ** *** $5,Additionally, Nova Installations will reimburse ** *** the amount paid to repair the dent in her A/C
compressor once presented with the cancelled check to A/C company or contractor

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*** *** *** *** *** *** *** *** ***Good evening ** ***, We have forwarded your email to our attorney for review and advisementAgain, the windows and door should remain installed until *** can evaluate the installationWe have contacted *** *** *** *** and requested them to contact you directly as you require to be home during the assessmentI have included our statement below sent on June 2, to the Revdex.com as a reminder to our current position. *** *** and ** *** conditionally agreed on April 28, that Nova would give ** *** a $5,refund provided that ** *** first removes her online posts and closes her cases with the Revdex.com & *** *** did not meet those conditions before Nova was required to respond to the *** ComplaintNova Installations formally submitted its response to the *** on the June 1st, deadline, thus beginning the review process** *** is advised that the windows and door should not to be removed from their present locations until the *** can review and act upon *** complaint and Nova’s responseThis message is to serve as notification to ** *** that NOVA withdraws its offer and will not pick up the windows nor issue a refund to ** *** until the *** process is completed Nova is willing to consider at that time whether to offer a refund, but Nova will not consider a refund and will not pick up the windows and door if they have been damaged in any way.Thank youSheryl *** ***
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I am rejecting this response because:Per our mutual agreement, once NOVA Installations picks up the 13 windows and 1 storm door on Thursday, June 8 and refunds me the full amount of $5600 by certified check and also pay to have my A/C unit repaired, all pending cases with Revdex.com and [redacted] will be closed out. [redacted] has been made aware of our mutual agreement so they know once the windows are picked up and the refund is issued for $5600 and payment is made for the A/C repair, I will update them and let them know so the case can be closed out on my end. So far, NOVA Installations has not picked up the 13 windows and 1 storm door nor issued the refund for the items and repair. If you would like a second estimate, please let me know when you'd like the technician to come by so that I can be home. That would help facilitate the closure and provide the total refund amount. We now have a set date for pick-up and payment and I look forward to final closure next week, June 8. At this point, it is really a matter of picking up the items and issuing the refund for both the items and A/C repair on June 8. We are very close to closure. The sooner the better. Thank you.
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