Hathaway Construction Services

*** [redacted] *I received a letter from you guys about a complaint It says second notice but I don't recall receiving the first one First of all I apologize you guys received a complaint in the first place Never my intentions to have an unsatisfied customer And to be honest this is the first one I've received in nearly years of business There is sides to every story As for the delay in responding to you and as well the customers request , my father was diagnosed with cancer 5-weeks ago and was given 4-months to live Well it ended up being just over weeks when he passed I turned 100% of my attention into taking care of him 24/And now I have the process of taking care and dealing with his estate With all this I have put my business on hold But I will be taking care of this complaint If you have any other questions or concerns please feel free to email me .Thanks Ed H [redacted]

I am rejecting this response because: The business has failed to provide a copy of the receipt and a copy of the warranty as suggested by the owner

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[redacted]I received a letter from you guys about a complaint . It says second notice but I don't recall receiving the first one . First of...

all I apologize you guys received a complaint in the first place . Never my intentions to have an unsatisfied customer .  And to be honest this is the first one I've received in nearly 10 years of business .  There is 2 sides to every story . As for the delay in responding to you and as well the customers request , my father was diagnosed with cancer 5-6 weeks ago and was given 4-6 months to live . Well it ended up being just over 3 weeks when he passed .  I turned 100% of my attention into taking care of him 24/7 . And now I have the process of taking care and dealing with his estate . With all this I have put my business on hold . But I will be taking care of this complaint . If you have any other questions or concerns please feel free to email me .Thanks Ed H[redacted]