In response to the reply from the tenant please see below:
1) Our mail server received no return email indicating that the message had bounced back from the intended recipient Hattaway Properties has no way to verify an email was not deleted from tenant's personal email prior to conducting the search. Again, this email was a courtesy to tenants in addition to the posted Holiday Hours at the business location2) If there was a question that arose about the Holiday Business Hours and the drop box that is available to tenants hours a day, a phone call could have been placed to the business owner, office manager, or even the after hours emergency line which are made available to all tenants.
3) As previously stated, there are other methods of payment available to all tenants if unable to make it to the office during scheduled office hours.
In closing, the lease is a binding contract and explains the responsibility of payment and applicable late fees; both of which were discussed at length during the lease signing with the tenant
In reference to the issues the tenant has shown above, let it be known that the company sent out a mass email the beginning of November outlining our Holiday Office Hour Schedule for November 2015, December 2015, and
January 2016; as well as the Holiday Office Hours were posted to the front door and in the drive through window areas as well (November 30, this was the day it was posted in those aforementioned areas) as a courtesy to all tenants. Referencing the tenants ability to pay per their monetary obligations based on method of payments received on tenant's behalf has no bearing on Hattaway Properties changing its policies to accommodate the way the tenant is able to payThe lease signed with the tenant clearly states in paragraph 5: RENT in Paragraphs A-E how much, method of payment, when payment is due, and where payment is to be paid etcThe lease also states in paragraph 6: LATE CHARGES in Paragraphs A-B when rent has a grace period, when rent is considered late, and late fee charges etc (These pages have been attached to this response.) To also, touch on the tenants statement "I was told I could have submitted it through the drop box, in which I pose this questionIf knew the drop box was open and I dropped it off on Saturday 1/2/or Sunday 1/3/for the business to receive it Monday morning 1/4/from the drop boxWhy would bringing it in early morning 1/4/have made the difference enough to justify a late charge?" : .) : referencing previous drop box closure, this was months ago and merely for a few days to rebuild a newer version of the drop boxA picture of the drop box is attached as well As mentioned earlier there are other ways payment can be accepted and although the office was not physically opened to the public, there are office staff members assigned to check the drop box throughout the time frame the office is closed to remove any payments collected to account for those payments not received in a timely mannerSo had the tenant put the payment in such drop box over the dates mentioned prior to the 4th the tenant would have not been charged any late fees per the lease agreementHattaway Properties cannot pick and choose whom to charge late fees to as this is a form of discrimination, it is the same policy for every tenantWe do appreciate your timely method of payment in the past and all your service to our country; although you have not had an issue with previous payment history we cannot simply just waive the fee or offer a creditWhat is good for one tenant is good for all regardless of the situation the tenant may find themselves inShould you have any further questions, please feel free to contact our office directly
Tell us why here... To address the statement in regards to the complaint referencing the account at [redacted]B our response is the following:
Verdana,sans-serif; font-size: 6.5pt;">The "For Rent" sign placed in the yard is in accordance to the lease referencing paragraph 14 A - Advertising which gives us the authority to do so during the term of the lease or any renewal period.
Referencing pest control, Mantis Pest Control was contacted to address this after the tenants moved in and per the Hattaway Policies, Rules, Fees Addendum to the lease - this is covered within the first 30 days of tenancy and the landlord is not responsible after that point. It is also at the tenant's responsibility to pay any periodic, preventive, or additional extermination costs desired by the tenant per Paragraph 17 A (9) of the lease.
Next, in regards to the burglary of the property in which the back window was broken, this falls under tenant responsibility as well per the lease Paragraph 18 D (2) Landlord will NOT pay for damage unless caused by Landlord's negligence: to doors, windows, and screens. As mentioned previously the right to place a "For Rent" sign is within proper guidelines in accordance to the lease. Tenants are responsible for any costs associated with any damages to the property and it would be discriminatory on our part if we did adhere to the terms of the lease with every tenant in the same manner in accordance to the lease terms.
Finally, the security deposit will be accounted for based on Paragraph 10 of the lease.
We have attached a copy of the lease and renewal for the tenants at this property for reference to the sections of the lease mentioned above.
In response to the reply from the tenant please see below:
1) Our mail server received no return email indicating that the message had bounced back from the intended recipient Hattaway Properties has no way to verify an email was not deleted from tenant's personal email prior to conducting the search. Again, this email was a courtesy to tenants in addition to the posted Holiday Hours at the business location2) If there was a question that arose about the Holiday Business Hours and the drop box that is available to tenants hours a day, a phone call could have been placed to the business owner, office manager, or even the after hours emergency line which are made available to all tenants.
3) As previously stated, there are other methods of payment available to all tenants if unable to make it to the office during scheduled office hours.
In closing, the lease is a binding contract and explains the responsibility of payment and applicable late fees; both of which were discussed at length during the lease signing with the tenant
In reference to the issues the tenant has shown above, let it be known that the company sent out a mass email the beginning of November outlining our Holiday Office Hour Schedule for November 2015, December 2015, and
January 2016; as well as the Holiday Office Hours were posted to the front door and in the drive through window areas as well (November 30, this was the day it was posted in those aforementioned areas) as a courtesy to all tenants. Referencing the tenants ability to pay per their monetary obligations based on method of payments received on tenant's behalf has no bearing on Hattaway Properties changing its policies to accommodate the way the tenant is able to payThe lease signed with the tenant clearly states in paragraph 5: RENT in Paragraphs A-E how much, method of payment, when payment is due, and where payment is to be paid etcThe lease also states in paragraph 6: LATE CHARGES in Paragraphs A-B when rent has a grace period, when rent is considered late, and late fee charges etc (These pages have been attached to this response.) To also, touch on the tenants statement "I was told I could have submitted it through the drop box, in which I pose this questionIf knew the drop box was open and I dropped it off on Saturday 1/2/or Sunday 1/3/for the business to receive it Monday morning 1/4/from the drop boxWhy would bringing it in early morning 1/4/have made the difference enough to justify a late charge?" : .) : referencing previous drop box closure, this was months ago and merely for a few days to rebuild a newer version of the drop boxA picture of the drop box is attached as well As mentioned earlier there are other ways payment can be accepted and although the office was not physically opened to the public, there are office staff members assigned to check the drop box throughout the time frame the office is closed to remove any payments collected to account for those payments not received in a timely mannerSo had the tenant put the payment in such drop box over the dates mentioned prior to the 4th the tenant would have not been charged any late fees per the lease agreementHattaway Properties cannot pick and choose whom to charge late fees to as this is a form of discrimination, it is the same policy for every tenantWe do appreciate your timely method of payment in the past and all your service to our country; although you have not had an issue with previous payment history we cannot simply just waive the fee or offer a creditWhat is good for one tenant is good for all regardless of the situation the tenant may find themselves inShould you have any further questions, please feel free to contact our office directly
Tell us why here... To address the statement in regards to the complaint referencing the account at [redacted]B our response is the following:
Verdana,sans-serif; font-size: 6.5pt;">The "For Rent" sign placed in the yard is in accordance to the lease referencing paragraph 14 A - Advertising which gives us the authority to do so during the term of the lease or any renewal period.
Referencing pest control, Mantis Pest Control was contacted to address this after the tenants moved in and per the Hattaway Policies, Rules, Fees Addendum to the lease - this is covered within the first 30 days of tenancy and the landlord is not responsible after that point. It is also at the tenant's responsibility to pay any periodic, preventive, or additional extermination costs desired by the tenant per Paragraph 17 A (9) of the lease.
Next, in regards to the burglary of the property in which the back window was broken, this falls under tenant responsibility as well per the lease Paragraph 18 D (2) Landlord will NOT pay for damage unless caused by Landlord's negligence: to doors, windows, and screens. As mentioned previously the right to place a "For Rent" sign is within proper guidelines in accordance to the lease. Tenants are responsible for any costs associated with any damages to the property and it would be discriminatory on our part if we did adhere to the terms of the lease with every tenant in the same manner in accordance to the lease terms.
Finally, the security deposit will be accounted for based on Paragraph 10 of the lease.
We have attached a copy of the lease and renewal for the tenants at this property for reference to the sections of the lease mentioned above.