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Hattiesburg Cycles, Inc.

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Reviews Hattiesburg Cycles, Inc.

Hattiesburg Cycles, Inc. Reviews (14)

FIRST OF ALL THE MANAGER SAYS "IN AN ATTEMPT" TO MISLEAD YOU IS AN INSULTI ONLY STATED THE FACTSDOES HE EXPECT US TO BELIEVE THAT VEHICLES ON HIS LOT DO NOT SIT AS LONG AS I HAVE OWNED MINESINCE I HAVE HAD THIS VEHICLE THE ONLY PLACE IT HAS BEEN IS MY YARDIT IS FEET FROM MY DECK TO THE LAKE WHERE I FEED FISHTHAT EQUALS ROUND TRIPSON BAD WEATHER DAYS , I DON'T FEEDA TORNADO HIT MY NEIGHBORHOOD DEC 23,AND MY YARD WAS TOTALLY DESTROYEDI USED THE VEHICLE FOR SOME MINOR CLEANUPI OWN PROPERTY THAT I WILL USE THIS ON BUT I SOLD THE TIMBER AND THEY WERE CUTTING UNTIL MAY SO I WAS NOT ABLE TO GO OUT THERE.WHAT EVER THEY DID THE MACHINE IS CRANKING AS IT SHOULD AND RUNNING WELLI DO NOT BELIEVE THE ONLY THING THEY DID WAS CHANGE THE SPARK PLUGPOLARIS TOLD ME THAT THERE WAS A PROBLEM AND I WILL SEND THIS TO THEM ALSO.I HAVE TALKED TO SEVERAL PEOPLE ABOUT HATTIESBURG CYCLE AND MOST OF THEM HAVE HAD SIMILAR PROBLEMS.I AM YEARS ONLY I SPENT MY CAREER IN MAINTENANCE AND ENGINEERING I WAS HEAD OF MAINTENANCE DEPTAT A PAPER MILLI WAS MANAGER OF PROJECTS FOR INDUSTRIAL SERVICES FOR ONE OF THE LARGEST CONTRACTORS IN THE WORLD

I stand by my previous statement The customer gas fouled the spark plug and that was the only problem with the unit He has stated that it is running fine now and I can assure you that the only repair made was replacing the spark plug which is exactly what we billed him forIf we had done additional repairs then he would have been charged for additional repairs. With his technical background he should know that you cannot leave today's gasoline in a unit for extended periods of time without using some type of fuel stabilizer Yes, we do have units that stay around here for extended periods of time but the majority of them do not contain fuel In the event that one sits here with fuel in it then we have to perform the same procedure on that unit as we did with this gentleman's unit The fuel tank must be drained and most of the time the spark plug has to be changed because someone attempted to crank the unit for an excessive period of time with bad fuel in it and gas fouled the plug.We will not refund money for this The diagnosis was correct and the repair fixed the problem

After reviewing the facts concerning Mr***'s Polaris Ranger purchase and problem, we will not be issuing any refund concerning his initial purchase or the service work he had done.I have attached a copy of the Bill of Sale which clearly shows the set up and assembly charge which is
always discussed at the time of sale As you can clearly see on this document, there is absolutely no way you could possibly think you had the Preferred Maintenance program Mr*** admits himself that he went back and looked at the paperwork and this is what he found Mr*** also states that he should not have to pay for Set Up & Assembly because the unit was assembled when he received it The unit comes to us partially assembled and we have to complete the assembly process and do a final check over of the unit before it is given to the customerThis applies to EVERY unit we sell We are extremely transparent about this throughout the sales process.In regard to the repair service Mr*** received, he would lead you to believe that he just purchased this unit a month or two ago This unit was purchased October 30, and the date of this service is August 5, This is nine months that he has owned the machine I believe that this extended time of sitting up had more to do with his problem than anything He only put miles on this unit in a nine month period of time, which tells me that the gasoline had more than likely gone bad and he probably gas fouled the spark plug trying to crank the unit The bulletin Mr*** refers to does not effect all units, however we did connect the machine to our diagnostic computer while it was here and installed the updated ECU mapping as a precaution for future useThe ECU in his unit did not contain any fault codes signifying any previous issues with the unit itself as is noted on the attached Repair Order dated August 5, 2015.Please feel free to contact me if I can offer any additional assistance or information.Sincerely,*** ***General Manager

According to our records we were first contacted about the missing documentation just this morning.  All calls concerning title issues are logged by our dealership.  Mr. [redacted] contacted our title clerk and she assured him she would find out about his paperwork.  He had requested that...

we fax a copy of the Bill of Sale to him which she attempted to do but the receiving fax machine did not pick up.  I have attached a copy of that fax.  I am also attaching a copy of the Bill of Sale as well as our copy of the trailer MSO.  We do not have another original MSO to Send Mr. [redacted].  According to our title log, his MSO and original Bill of Sale were mailed to him on August 10, 2017 which was just three business days after his purchase.  At this point, we will have to request a duplicate MSO from the manufacturer and send it to Mr. [redacted] when it comes in.  There is typically a charge for lost MSOs but I honestly do not know what it may be with [redacted] trailers, if any at all.After Mr. [redacted] made a follow up call today to find out where his fax was, we obtained an email address and sent the bill of sale for the trailer and watercraft by email as well as a copy of our photocopy of the MSO.  The duplicate Bill of Sale was placed in the mail on today's date.  As you can see from our trail of documentation, our title department is very efficient and does everything they possibly can to handle customer issues. We will forward the duplicate MSO to him as soon as we receive it from the manufacturer.

Our last response still speaks for itself.

Complaint: [redacted]
I am rejecting this response because:I STAND BY MY ORIGINAL COMPLAINT. EVEN THOUGH I HAVE PURCHASED THREE ATVS FROM THIS COMPANY , I SHOULD HAVE LOOKED AT THE COMPLAINTS OTHERS HAVE FILED AGAINST THIS COMPANY, I WILL ADD MINE TO THE LIST. I WILL LOOK AT OTHER OPTIONS SUCH AS THE MISSISSIPPI CONSUMER PROTECTION AGENCY.I DO WANT TO THANK THE Revdex.com FOR ALL THEIR HELP!
Regards,
[redacted]

I have attached the complete service history of this ATV.  We performed warranty work valued at over $[redacted] for this customer in May.  The second repair that he is referring to concerning the belt and clutches is not covered by warranty.  Belts and clutches are not even covered on a...

brand new machine under the original factory warranty.  The final issue that Mr. [redacted] is referring to relates to an intermittent issue.  We had not yet diagnosed the unit when he decided he wanted to pick the ATV up.  He was told at the time of pick up that it was not ready.  It was his choice to pick it up not repaired.  Had he left it a little while longer it certainly would have been repaired.   At that time our service department back log of work was around 60 days from drop off to completion.

Complaint: [redacted]
I am rejecting this response because: HE ASSUMES I DID NOT USE A FUEL STABILIZER. I PUMPED THE GAS OUT OF MY VEHICLE AND I STILL HAVE IT IN A CONTAINER. I HAVE TALKED TO POLARIS AND THEY REFERRED TO BULLETIN R-15-01 AND SAID THAT IT DID APPLY TO MY VEHICLE AND THERE WAS NO INDICATION THAT ANYTHING HAD BEEN DONE TO COMPLY WITH THE INSTRUCTIONS. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I think when a pully or clutch fall off the belt is out of alignment( the bolt came out of the clutch and it fall off ) that my cause damage to it and other part of the machine.  The repair shop said it would be about 2 to 3 weeks to get it fixed back in  July. Thinking the first week of August it would be fixed, If the repair shop didn't  know  what was wrong with it after about 2 month, how can they say they would have had it fixed in few days. Didn't say why the starter and key switch was replaced ?
 
Regards,
[redacted], **.

At no time did anyone mislead Mr. [redacted] in the sales process.  Our sales personnel are trained to be professional and straightforward during every sale.  We had two of the same model Polaris Rangers on the display floor.  Mr. [redacted] was negotiating price on the base model unit...

with no accessories.  After he arrived at the dealership he changed his mind and decided he wanted the other unit that had well over $6,000 in accessories installed on it.  The salesperson informed him that he would have to add the additional accessories to the sales price of the unit and that is when Mr. [redacted] started behaving irrationally.   Mr. [redacted] expressed that he wanted that unit for the same price that he had already negotiated for a non-accessorized unit.  He informed us that we had to sell him the unit for that price because that is what is on the tag,  I have attached a copy of the tag for the unit and as you can see it has the MSRP and it also states that the price does not include accessories.  The customer became even more indignant when this was pointed out to him.  The salesperson then turned the customer over to our floor manager, [redacted] who  also tried to explain this to Mr. [redacted].  The conversation with [redacted] was concluded when Mr. [redacted] told [redacted] that he would wait for him in the parking lot and beat him up if he didn't sell it to him at the lower price.  
We had already negotiated a very fair deal with Mr. [redacted] and will still honor the deal but we will not give him the accessories at no charge.%

Dear Ms. Clopton:
 
In regards to the complaint filed by Ms. [redacted],  We did admit that our salesperson made a mistake and we have offered to buy the motorcycle back at the full price paid to us,  She is absolutely correct when she states that we would not pay to...

have this motorcycle converted to a larger size.  We already sold them this motorcycle below the true value and we are not interested in modifying the motorcycle.  Modifying this motorcycle from an 883 to a 1200 will not increase the value of the bike.  I honestly do not see how it is not reasonable to offer a full refund.  They would get all their money back and they have had three months use of the bike.  At no time were they ever offered any amount lower than a FULL refund.
 
Please let me know if you should have any additional questions concerning this matter.
 
Sincerely.
 
 
[redacted]
 General Manager

Once again, we did perform the work as outlined by Polaris Bulletin R-15-01.  Our computer was connected to this unit and absolutely no fault codes were given which means that everything was working as it should be.  The technician went ahead and reflashed the ECU while he had the computer connected to the unit even though there were no faults given just for proper measure.  I will quote to you an excerpt from the Polaris Bulletin:     "Note that there are other possible causes of difficult starting.  The following items must be verified prior to pursuing any repair       described in this bulletin:         1.  The Polaris specified spark plug is installed (NGK MJR7F, part number 3022662)         2.  Fresh, quality fuel is being used.  If the fuel quality is unknown, drain the tank and replace the fuel with fresh fuel from a               from a local refueling station.  Fuel quality and type varies by location.  Many states go through seasonal change from                   summer to winter blended fuels that will effect starting performance.         3.  Battery has been properly activated and serviced.  Refer to the Service Manual for proper battery maintenance                             (Electrical Chapter - Battery Service).         4.  Fuel pressure is within the specified range of 50-60 PSI (385-415 kPa)."Whether  Mr. [redacted] wants to believe it or not, our technician performed the testing exactly as it should be done and found the spark plug to be fouled and it was NOT caused by anything pertaining to Polaris Bulletin R-15-01. The work was performed, it was not a warranty issue, therefore Mr. [redacted] properly paid for the services received.  No refund will be given.

After reviewing the facts concerning Mr. [redacted]'s Polaris Ranger purchase and problem, we will not be issuing any refund concerning his initial purchase or the service work he had done.I have attached a copy of the Bill of Sale which clearly shows the set up and assembly charge which is always...

discussed at the time of sale.  As you can clearly see on this document, there is absolutely no way you could possibly think you had the Preferred Maintenance program.  Mr. [redacted] admits himself that he went back and looked at the paperwork and this is what he found.  Mr. [redacted] also states that he should not have to pay for Set Up & Assembly because the unit was assembled when he received it.  The unit comes to us partially assembled and we have to complete the assembly process and do a final check over of the unit before it is given to the customer. This applies to EVERY unit we sell.  We are extremely transparent about this throughout the sales process.In regard to the repair service Mr. [redacted] received, he would lead you to believe that he just purchased this unit a month or two ago.  This unit was purchased October 30, 2014 and the date of this service is August 5, 2015.  This is nine months that he has owned the machine.  I believe that this extended time of sitting up had more to do with his problem than anything.  He only put 23 miles on this unit in a nine month period of time, which tells me that the gasoline had more than likely gone bad and he probably gas fouled the spark plug trying to crank the unit.  The bulletin Mr. [redacted] refers to does not effect all units, however we did connect the machine to our diagnostic computer while it was here and installed the updated ECU mapping as a precaution for future use. The ECU in his unit did not contain any fault codes signifying any previous issues with the unit itself as is noted on the attached Repair Order dated August 5, 2015.Please feel free to contact me if I can offer any additional assistance or information.Sincerely,[redacted]General Manager

During this entire process, our Service Department manager, [redacted] has been discussing the case with Polaris.  While Polaris agrees that we handled the repair appropriately they have decided to pay for the repair as a matter of good will for the customer.  Once we have received the payment from Polaris, we will issue a check to Mr. [redacted].

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Address: 6412 U S Highway 49, Hattiesburg, Mississippi, United States, 39401-3103

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