Hattori Hanzo Shears Reviews (%countItem)
Hattori Hanzo Shears Rating
Address: 5190 Golden Foothill Pkwy, El Dorado Hills, California, United States, 95762-9608
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I have no problem with this shears, but my experience with the seller's and the representatives have been not good at all I'm not one to complain or try to run down businesses but it's been handled in the least professional way that I've ever experience. my business associate and I decided to get our shears sharpened by hattoti and in the process they loaned us theirs and we were able to use them for about a month-and-a-half and I really like mine, the ones that I decided to purchase were very expensive but worked very well. when we finally did get our shears back mine were ruined they were pointed sharp and then I mentioned it so he took a back. And when he returned them a month later he flattened the points I couldn't use them anymore they're a $380 Pair of shears. My friend just wanted a tang put on her shears, she wasn't wanting to get them sharpened they sharpen them and brought it back without the Tang and they ruined her blades as well they never did anything to compensate they took the charge off for for the sharpening; in the meantime, I purchased the Hattoti shears that they had and I gave $300 cash and the representative wanted me to give him my card number to charge a dollar out will during that day, later I noticed there was a large amount of money taken out withdrawn and it was from him here to take it out $200 a hundred dollars at each different time and during the day and I brought it to his attention and he acted like oh oh oh well it was an accident.... right.! I waited and waited for them to come up with a solution for the damaged of the shears and for what happened to the the representative that took the money they of course I got the money back but it was the whole process everything that happened that just enraged me to be honest with you now they're putting it to collections and I refuse to pay a penny until there is some sort of compensation one way or the other I want Justice that's all I have to say
Unfortunately, my experience with Hanzo has been nothing but negative. The rep that I bought from said there was a 4 pack special. If I bought 3 pairs of shears, the fourth was free, along with a tension necklace, razor, razor refills, combs and more. She personally delivered my shears to me and said the extras would be mailed to me. After over two months of waiting, I was notified that she was dealing with family issues and Hanzo would have another rep in the area soon. I told the out of area rep that I was still waiting on my things and he informed me that Hanzo discontinued that offer well before I bought in. Long story short, she lied to get me to buy. For the next year and a half, I dealt with about 5 different reps who all were let go or given the option to step down before they were fired. I also found out that the first rep used one of my stay sharp sharpenings for someone else, taking it away from me. I called and complained to Hanzo after months of not having any rep and no way to get the loaner pair of shears I was promised for when I would get mine sharpened. Finally, they sent out a new rep that was eager to help me get my issues resolved. He sent all 4 of my shears in to get sharpened and let me use his loaner pair. When the shears came back, both of my texturizers were much worse than when I sent them in. They would not even puncture the neck strip with correct tension. He sent them back and weeks later I get them again and they are still dull. They put a note on my account that they are fine and they just honed them. I have found these shears, the customer service (other than my most recent rep, who is no longer with the company), and the company to be one of the worst companies I have ever worked with. I am taking this experience as a lesson to do more research before investing thousands of my hard earned dollars.
Hello to all my salon industry peoples. I am writing to share my experience and discovery with Hattori Hanzo Shears. This post is based on facts that I have found on public records. A fellow colleague who has also purchased several pairs of these shears has brought to my attention that hers were rusting under the rings and I looked closer at mine( I’ve had them 3 months) and found that mine also had rust under the rings ?? I was in disbelief considering I paid $1,100 for this one pair of shears!!!!! So we did some digging and this is what we found.....
It is public record that all items that are imported into the U.S are reported and should have the “country of origin” stamped somewhere on the item. Look at the tags of your clothes or inside your shoes. I’m sure you are all familiar with this. Well that doesn’t exempt our tools. I have several pair of shears...1 pair of cricket that are stamped with “Taiwan” and a pair of Toni and Guy shears that are stamped with “japan.” Hattori Hanzo has no stamp. Here is a link to the imports made by Hanzo *** it lists “shear boxes” bought from *** here is the link to their website ***
those shears look awfully familiar right? That’s because you can custom order them wholesale with your logo/ brand on them at $15-$30 a pair. Even your own custom box. So the question is...could these be illegally importing these shears from China and sold at a super inflated cost? Low quality shears for over a thousand dollars.. Look at Hanzos website it says “forged from the finest Japanese steel.” The back of the box says “certified Japanese steel blades” “assembled in China” “inspected and packaged in the US.... do your research and do not buy these
I ordered hair cutting shears from this company under the impression that they are very high quality Japanese steel, March 12th 2019 and received them 3 weeks later. The payment is completed through payment installation that is drafted via my debit card. I have paid $1246.21 of the $3082.96 that I owe. I also chose this company because of the shear sharpening service, a subscription service for $10.00 per month, which I signed up for. After sending my shears in for a sharpening service August 12th, I only received one pair back, and that was after complaining to my area rep (***) that they were taking too long. He said they were running behind due to high volume and brought what I assumed was one pair of my shears. It's supposed to be a 2 week turnaround. They leave you with "loaner" shears during this time. The 2nd pair still has not arrived and their location is questionable. I also think the pair I did get back is not my original shear. Even though it has been 2 weeks since I've had them in my possession, I am just now realizing that, due to some wear and tear I've noticed, that mine did not have. The issue I am having is that the shipping receipt says they were shipped together, so they should have arrived together. *** is now telling me that they were shipped separately and the 2nd pair was actually shipped to another location and he is still currently awaiting their arrival. This is after he told me that they were just running behind. Now I have 2 pairs of shears that are not my brand new shears that I purchased and I'm paying for some used shears, who knows how old they are. I am not confident they are even aware of what shears I did send in for sharpening or where they really are. I have requested a refund and for all the shears to be picked up and returned. *** told me there are no refunds outside of the 15 day policy. However, my experience does not apply to that policy because it would have been impossible to experience what I am experiencing due to the fact that no one gets their shares sharpened immediately after purchasing them. I am asking for a full refund because the shears I have in posession are not my original shears. The actual company itself is not answering my calls or responding to my text messages. I have all emails of subscription, purchase receipts and text conversations since establishing this transaction. I would also like to point out at this time, that these are the only shears I've purchased over 10 years that are not marked with what grade steel they are made of, or country of origin. That is extremely suspicious to me. I am questing the quality, customer service and integrity of Hattori Hanzo shear company and no longer want to do business with them. I just want them to refund my money and take their shears back.
To whom it may concern,
There was some confusion regarding this order which has since been rectified. Our rep did in fact log an order for two shear sharpenings on Aug 6th, 2019, but an error occurred at the time of the order. The order was submitted for two of the same model. Mrs. only owns one of this particular model and had requested to have that shear, and one other sharpened at that time. When our corporate office received the package containing Mrs. shear(s), it was notated that only one of the two shears that were logged on the order were received. Our in-house staff immediately contacted our rep to clarify the discrepancy. At that time, our rep was unable to recall if he did I fact collect two pairs of Mrs. shears for sharpening, or he he only collected one and mistakenly logged the order for one pair of shears, twice. Shears sent to our corporate headquarter for sharpening go through multiple points of quality control and it was notated that we only received the one pair of shears. That pair was sharpened and shipped back to our sales rep to be delivered to Mrs.. Upon delivery, Mrs. questioned whether or not the pair being delivered were her original pair of shears, which they were as I can track the shears as they went through the sharpening and shipping process. She only received an email saying the shears were shipping together because the order was logged for two of the same shear, but as previously mentioned, it was notated that only one pair was received and sharpened. This was clearly a mistake on our end which left a bad taste with Mrs.. In order to resolve the situation, we offered to replace both pairs of shears in question with brand new shears. I also offered her a $300 credit toward her remaining balance as a gesture of good faith for any inconvenience the situation may have caused her. Mrs. had also started questioning the origin of the Hattori Hanzo Shears for one reason or another, and had cancelled her card on file for he recurring payments, and ultimately refused our offer to stand behind our lifetime warranty and replace any shears in question. I spoke to Mrs. and answered her questions regarding the origin of our shears and explained that our manufacturing process is highlighted on our packaging and that we don't stamp our shears because the manufacturing process takes place in three countries, not just one. Ultimately, Mrs. requested that we just take the shears back and allow her to walk away from the payments she had made and relieve her of any outstanding balance. We accommodated that request and have issued her a postage paid shipping label to return the shears. I believe Mrs. is happy with the resolution, although I hate to see her walk away from the payments she made. Unfortunately I just wasn't able to accept a return on all four shear she owned, as the purchase took place in Mar 2019 and two of the shears she owned were not affected by the situation.
Hattori Hanzo Shears is violating the Fair Credit Act by reporting false information on my credit file with Experian and Equifax. Hattori Hanzo fraudulently open an account under my name with my now ex business partner as we both attend a hair convention together. Merchandise was returned to Hattori Hanzo Shears on 10/17/2018 via Certified Mail, 09/01/2019 there are still reporting on my credit files.
To whom it may concern,
On March 21st, 2017, Mrs. and her ex business partner, ***, attended a convention where the purchase in question took place. From what I gather, Mrs. visited our booth and made the purchase. At that time she created an account and provided a credit card to be billed monthly interest-free for the shears. Being one of the business partners, Mrs. was in fact an authorized user of the credit card she provided, but the name on the card was ***. Our sales representative did not ask to see an ID to verify that the purchaser matched the name on the card. Our payment processing system does verify billing address before a successful payment can be made. Being that Mrs. was an authorized user, and was able to provide the billing address as the card was a business card attached to the salon they were opening together, our sales representative didn't realize that the purchaser was actually the business partner, not Mrs.. The billing address she provided matched, and the card was run for a down payment of 10% of the order total ($289). At a later date, Mrs. came to the realization that Mrs. had made purchases on the business card against her knowledge. Mrs. contacted us to return the shears, but at that point more than a year had passed. She explained the situation and our collections representative requested documentation showing that Mrs. and Mrs. had gone to court over some of their expenditures. Mrs. never sent that documentation, but feels as if the account should never have been created, and wouldn't have been if our representative had asked to verify ID. Although Hattori Hanzo Shears did nothing fraudulent, and did require billing address to be verified prior to payment, I agree that we should have verified identification and am more than happy to accept the shears for return. Hattori Hanzo Shears will move forward with processing the return for Mrs., and will email *** to inform them that the balance has been removed from Mrs.' account.
I'd like to report Hattori Hanzo shears inc. and ***, ***, ***, and *** involved in fradulent activities with transactions that were made only to benefit the merchant and not the consumer. I encountered Hattori Hanzo shears inc. initially in Las Vegas at a conference in June of 2018. I spoke with *** and ***, I was interested in purchasing 2 shears from them which were gonna be around $1800 but *** told me, well if you spent a little bit more which was around $2000/2200 you can get 4 shears. When I tried to finalize everything *** approached me and informed me *** misquoted me and there is a huge price difference from what he quoted me. So I informed *** unfortunately it’s not my fault that he miss quoted me and if you guys can’t do it for the price that *** quoted me I don’t want to purchase anything from you guys. *** then informed me ok let me see what I can do and he went back and made some sort of adjustment and came back to informed me ok we will do it for that price and there is just a small difference which I accepted but never once did *** or *** informed me that one of the shears will be switched out to a cheaper shears to make the proper adjustment! I had to put a small amount down and for the rest of the amount they would deduct automatically from my account monthly until the balance was paid off which was around $2600! Which is still a lot more then what I was quoted for! Then it was time for me to get my shears sharpened and I signed up for a stay sharp program they offer for $10/month which is an insurance for my shears and I get 4 sharpening per year and I needed a sharpening it was then *** who brought to my attention that I didn’t get the shears which I was initially informed of and she would speak to the customer service and get back to me. *** then reached out to me and stating he will work on it for me and let me know what he can do. I did not hear back from him so I reached out to *** again and she informed me that she will come pick up the shears and switched them out to the ones I was promised, after she came and picked up my shears and sent them back to get switched out, I received and email with the statement stating I owed $200+ which I was not informed I would be charged so I reached out to *** again and questioned her regarding my account and balance and she proceeded to explain to me the price difference and I informed her please bring me my shears back as I refused to pay the balance since I was not informed of the price difference and she informed me that I have to wait to get it back since she has to request it back, I waited 3/4weeks for my shears! I asked *** to cancel out everything and have my credit card and all the information removed from the account as I don’t want to deal with a company who keeps misinforming. After I asked her to remove all my information from their account they continued to charge me for the monthly stay sharp program that I signed up to get my shears sharpened and they also tried to charge me for the price difference with out my permission. I then reached out to corporate and spoke with someone name *** and she informed me that “I’m not sure why I am complaining when we switched out your shears and are not charging you the price difference” I informed her I’m under the impression that I was getting my old shears back and yes you guys are trying to charge me for the difference as it is on my statement from my bank and that you guys sent me and charged me monthly charge for $20 and she proceeded to inform me that she will refund me my money and cancel out everything. I spoke to her around June 25th or so and here it is 2 months later and now I’m getting emails and phone calls that my account is gonna go in default if I don’t fix the issue! I have tried to reach out to *** so I don’t have to explain my self all over to someone else and she refuse to speak to me and referred me to someone name *** and I have left 2 messages for *** and she still has not call me back!! I was on a payment plan and I'd already paid the full amount that I originally owed! I was mislead into thinking I was buying a certain product and given something of a lesser value. I am so fed up with this merchant, their work ethic and compliance within company policy and regulations. I've always known that if the company fails to deliver and they're in the wrong that they will try their best to maintain customer relations. Not escalate the situation and blame the consumer. Im disappointed in their customer service and would like for them to return my money and take the shears back and own up to their mistakes. And make changes to their corporate goals; not to make monetary gains only but also sell a product that they are proud to stand by. Also not to mention that our representative for our area has been switched out 4/5 times since I’ve had the shears which is only been a little over a year. Just a lot of turn over! I would like them to clear my account out, they may also take their shears back if they like and bring me my old shears back if it needs to be!
This situation has been addressed and resolved with this client. Ultimately, we agreed to upgrade the client to the more expensive shear she intended to purchase on June 24th, 2018, at no cost. Mrs. purchased at a beauty convention and the salesperson was one of our most experienced and knowledgeable representatives. We offer two texture shears that have almost the same tooth pattern and application. Mrs. and a colleague both purchased shears and were under the impression that they had purchased the same model, when in fact Mrs. was actually sold the slightly different model. Almost a year later, a territory representative visited Mrs. salon and when she mentioned that her and her co-worker had the same shear, our rep pointed out the fact that they were slightly different. That's when Mrs. contacted us and requested to have the shear swapped for the model her co-worker had. Our initial resolution was to allow the late exchange, but charge Mrs. for the difference in price as if the correct shear was purchase in June 2018. However, we later found out that our representative had told Mrs. that we would exchange the shear at no cost, so that's what we ultimately elected to do in order to accommodate Mrs. request and the promise made by our sales representative. I discussed this resolution with Mrs. yesterday and she seemed happy with the outcome.
I ordered a pair of shears through my rep. They did not take the payment out on time. When they did take the first payment out past it’s date it was not for the right amount. They charged me the wrong amount twice in the same billing cycle. When I called about the issue they could not find me in their system anywhere. I was just being pushed around through different reps. All I wanted to do is simply return the shears. No refunds or anything just take your shears and leave me alone. They informed me that I couldn’t return them because of their 15 day return policy. After talking to my rep who said he would take care of it. I was really excited for these shears but I have had nothing but problems since receiving them.
This complaint has been addressed and rectified. *** purchased shears at a class on April 4th, 2019 and requested expedited shipping. We shipped them overnight and they were received April 5th, 2019. Our sales rep had allegedly verbally quoted a monthly payment of approximately $80/month. When *** card was processed on May 3rd, 2019, it was run for $105.18. In light of this, she contacted us to return her shears feeling as if her card information was insecure. We quickly refunded her the entire amount of $105.18. We then accommodated her request and lowered her payment to $67.62/month. Her card was processed for $67.62 as scheduled in June before her card expired. No further payments have been made.I spoke to her today and agreed to credit her account $67.62 as an "inconvenience discount" to reduce her payments by one full month. I gave her the option to return with a restocking fee since her original return request came 25 days outside of our defined 15-day return period. Mrs. Jordan said she enjoyed the shears and elected to take the credit and keep the shears. She provided updated card info and we scheduled her next payment for Sept. 5th, 2019, per her request. I believe she is happy with the resolution and the product.***Director of OperationsHattori Hanzo Shears
I can't begin to tell you how amazing Justin H, Sales Representative for Hattori Hanzo, is. Justin's commitment to his profession is outstanding. Justin came into my salon, Salon True Studio City and showed me the entire line of shears. Justin explained what each shear was used for. After Justin questioned me about my clientele and what services I offer, he then brought out the shears that would be perfect for me and my most offered services.
I ordered cutting shears and texturizing shears. This purchase has not only changed the quality of my work, it has changed the overall satisfaction for each and every one of my clients.
I strongly recommend that you explore the possibilities of what using the BEST will do for you and your business.
Thank you Justin H!
Rick A, Stylist at Salon True Studio City
I rented shears from this company a few years ago. They didn’t work out and I gave them back after the trial period. Saw this company’s class on June 2nd at the Orlando premiere show. They announced there would be a sale going on and that I would receive a special class discount. One that wouldn’t be available at the booth the next day. The classroom was complete chaos with everyone trying to put their name down to get the discounted price. I found a rep and filled out the form I told him I have to feel out the shears and I know I can’t see them now because it was so crowded. The whole process was not handled or prepared in a professional matter. I was not told the price. I was asked what size shears I was wanting and I was told the other shears were going to be a tight teeth thinning shears and texturizers. He told me that I am able to switch between the shears if I need to so I said ok since I knew I would see the shears the following day. He told me go to the booth and pick them up
At the booth:
I approach the booth. It was complete and utter chaos. No one had my account info and had no idea what shears I bought. *** their employee texts me and says my card info was taken down incorrectly and to give her my card number. I told her I’d come to the booth. When I came to the booth she was so busy I told her I hadn’t seen my shears yet and I told her there’s a 60 day money back guarantee if I’m not happy tho right? She said yes. I gave her my card and then she told me my shears wouldn’t be ready for another 3 hours. When I arrived home I instantly realized the shears were not what I had ordered. They were the wrong type of thinners and the texturizers were not available I found no receipt and I was never emailed anything. I was messaged my a hanzo rep to set up a class. The same week and I asked him for a detailed invoice and he sent me an invoice with the total price which was ridiculous. I couldn’t find my shears on the website I instantly wanted to return them. I was contacted by the rep in my area and let him know I’d like to exchange and look at other shears. He never wrote me back. I waited a week and messaged the company on the website thinking there is still another 30 days to return them. That’s when the company wrote me through text that they don’t know what I was talking about that the company has never had a 60 day money back guarantee. For the amount of money I have paid for shears. With no documentation no customer service at all. This isn’t what was promised when I attended that class at the premiere show. I think the company has handled everything so unprofessional. I still can’t get the rep to write me back. I cancelled my card and I knew that when the payment didn’t go through they would get a hold of me. Sadly I feel like that is all they care about
Mrs. did in fact purchase four shears during a class at the Orlando Premiere show on June 2nd, 2019. The show environment can be very loud and hectic, which can result in periods of disorganization. I can only imagine that the loud environment contributed to the wrong length shears being ordered for her. It also sounds like our representative didn't do a great job explaining our return and exchange policies clearly. Hattori Hanzo Shears offers a 15-day return period, and a 60-day exchange period. Hear again, I can't be certain how well the policies were explained, but it sounds like Mrs. interpreted the policy as a 60-day return period. Typically, orders are logged via our software based system and clients provide a saved signature acknowledging the terms of their payment agreement, and the return and exchange policies, but in this case Mrs. purchased at a class where our reps took orders through paper order forms. Those forms are signed by the client, but don't clearly state the return and exchange policy like our software based system, so the verbal explanation she received was her only source of the policy information. Our policies are stated on our website as well, but there's no reason Mrs. would have felt the need to reconfirm the policies she discussed with her rep. All of that being said, we are happy to accommodate Mrs.'request. In fact, her Revdex.com complaint suggests that she just wanted to return two of the four pair, but she has since emailed me directl requesting to return all four shears due to the poor experience she had. We have happily honored that request and have initiated a return for a four shears, with no penalties. I have emailed her a postage-paid, trackable return shipping label and Mrs. will be refunded in full upon receipt of her returned shears. I have spoken to Mrs. and she is happy with the resolution we have provided.
Thanks
***
Operations Manager
Hattori Hanzo Shears
As a small business owner/self employed stylist in a suburb of Buffalo, NY when it came time to expand my tools for my business I was referred to Hanzo for new shears. After extensive research I went with them, at which time I made the decision to invest literal thousands of my dollars with Hattori Hanzo I made my decision solely on the Stay Sharp subscription and shear replacement program. I chose this as my then sales rep, *** guaranteed that someone would always be available to assist me. I paid $10 a month since 8/17/18. Over the course of what is almost a year I paid for this service and didn’t need anything up until 3 months ago- at which time I began requesting services. I was informed that *** had quit and there was no rep in my area. Then began the lying and jerking around by the corporate office via phone, and various “sales” reps via phone and text. I was patient, understanding, and accommodating. After the last round of texting back and forth with a nearby rep ( who was completely incompetent) I called corporate. Corporate couldn’t be bothered to return my calls or even really react to my grievances. This company has made it abundantly clear that they cannot care less about small salons and honoring contract guarantees. This company has made a bad consumer of me and personally, I thought an investment of over $4000 should be treated better. I am horrified by the shear lack of communication, competence, or willingness to meet me half way. I convinced my coworkers to go with another shear distributor and I will not be continuing my personal relationship with the brand. I’ve never been treated so poorly, and honestly I feel used and lied to. In my research I didn’t look on this site, but after seeing so many similar accounts, I sorely wish I had and I will continue to check the Revdex.com site when considering major purchases in the future.
Consumer states:
I feel as tho Hattori Hanzo Shears Inc, resolved the issue as much as they could to get me to stop bothering them, and it is my firm belief that by filing a complaint under the Revdex.com was the only way to get any resolution. They offered a shear sharpening, they didn’t meet my exact terms but they did what they could.
I invested in my business through the purchase of a monthly subscription to sharpening. $10 per month, with a representative to come by and supply loaner shears while mine were being sharpened. I was presented this "deal" by local sales rep at Hattori Hanzo, Inc. Part of the decision making was based on the promise at point of sale with a pair of “lenders” during the sharpening service. Over the last several months (Closing in on a year) I have attempted to contact Hattori Hanzo’s rep for my sales district to resolve the issue. I was told the Representative was no longer with the company, there IS NO REP for my area, and while I am still able to send my shears in for this indeterminate length of time, I cannot have the lender shears promised at point of sale, in the event of this exact situation, since there is no rep for my area (something I have no control over and was not listed as a contingency at purchase) to hand them to me. I was advised the rep would be hours away. So at that point in time I expressed my disappointment. I have, at this time, not been satisfied...and wish to be refunded.
Hi ***,Hello,
I attempted to contact this client and discuss a resolution over the phone, but the number we have on file goes directly to VM. Below is an email I sent him explaining the situation, and our resolution. As explained in the email, the program does not guarantee the "loaner" shears he mentions. Due to the fact that territory representatives come and go, we never promise that someone enrolled in the program will always have a local rep to issue such loaners. We address this directly under the program details that are on our website, and emailed to every member that enrolls. As part of the program, enrolled members get four sharpenings to use over the course of the year, all included in the $120 they pay over the course of the year. In this case, Mr. used two of his four sharpenings on the day of enrollment, so I'm unable to honor his request of full reimbursement for the nine, $10 payments he made. I cancelled his subscription (which is typically a 12-month commitment) and refunded him $12, which is the difference between what he has paid into the program, and the cost of the two sharpenings he had performed. I've also attached a screenshot of the program details as shown on our website.
- email to Mr. below -
Hello Mr.,
I received the complaint your filed with the *** regarding your concerns about the *** program you are enrolled in with Hattori Hanzo Shears. I understand your concern and wish to help resolve the issue.It looks like you enrolled in our *** program on June 21st, 2018, at which time you had two, of your allotted four, shears sharpened as part of the program. At that time you had a local representative to issue loaner shears to use while yours were being sharpened. That representative, ***, has since resigned and we have not yet been able to fill that territory. In situations like this, we can still facilitate service, we just don't have the capability to issue you a demo to use while your shears are being serviced. This is a fairly common situation as Hattori Hanzo Shears, Inc. can never guarantee that we will always have a representative to facilitate service in all regions of the country. This is why we email a link containing the program details to everyone that enrolls. Below is the verbiage from our website that explains our policy regarding the situation at hand. All program details can be found until the *** tab on our website.Hattori Hanzo Shears does not guarantee that every Program member will have an area representative to facilitate sharpenings and issue loaner shears to use during the sharpening process. Hattori Hanzo Shears will provide a postage-paid shipping label with tracking for online or phone orders, but loaner shears are only provided by local area representatives.Due to the fact that you were not aware of the policy, and our rep didn't do a good job explaining the fine details, I can cancel your subscription, but in a case like this I would need to charge you our retail sharpening cost for the two sharpening you had performed. That cost id $39 each. You have paid $90 into the program ( nine, $10 payments), so I can only refund you $12. I'm unable to refund you the entire $90 since you did have two shears sharpened under the program (and utilize the demo shear offered by our formal representative). I hope this is an acceptable resolution. Please feel free to contact me directly if you have any other concerns.Thanks,
***
Director of Operations
Hattori Hanzo Shears, Inc.
I was in school and a rep from this company Came out and offered a shears at a discounted price. When I went to go make the two payments to fully pay off the shears the rep had quit and the company said they had no record of those discounted prices, so instead they charged my account full price and used my debit card without permission to take payments out. I tried over months to get my account fixed and contacted another rep to take care of the sec half but still no account for the original price. So they doctored documents to show how much I owe and that sent me to collection. Saying I owe them 525 more than what I actual owe. Now it sits on my credit report even though I tried to contact the collection agency to settle this and they refused to take anything less than what they have documented. So now it will sit on there until they will accept the 324. Because that is what is owed to them and nothing more. They are frauding people more importantly brandnew students that don’t know any bettering
Hello,
This client, ***, purchased two shears at a class on Nov 17th, 2017 totaling $1,580.87 after tax. This price included a "multi-shear" discount of $125 off and a 10% discount for purchasing "at class." These are the standard discounts awarded in the class setting. *** signed for the order, acknowledging the total price, and monthly payment. We have her signature on file which I will attach to this response. The rep that made the sale is still with our company, and has been with Hattori hanzo Shears for seven years. He knows our policies and discounts as well as anyone at the company and would never verbally quote a price nearly half of the retail cost. Our company does not "wheel and deal" product and we don't give our reps the ability to offer additional discounts to make sales. I have been in contact with Mrs. regarding this matter. She checked her past correspondence with our rep via text, and we went back into our phone records to see if any correspondence between Mrs *** and our rep could be found where he promised a lowered price, and it could not be found. We sent numerous emails and two letters to Mrs *** informing her that her acct had gone into decline, and we never heard from her. It wasn't until we sent the acct to a collections agency that she reached out. Her unpaid balance at that time was $834.60. After speaking to her a few weeks back, we contacted the collections agency on her behalf and informed them that she wanted to pay the balance and clear this from her record. They offered her a debt settlement of $625, approximately $210 reduced from her true balance owed. She is now working with them to pay the balance and has accepted the debt settlement they offered. Please feel free to contact me with any questions.
***
Director of Operations
Hattori Hanzo Shears
I am rejecting this response because:First off that isn’t my signature at all. Secondly. They asked me to pull up text from over 2 years ago. All I told them I had was the text from the last rep of me asking when can I settle this case for the original amount. They told me that since they couldn’t find anything Stating what I was saying they couldn’t back up the original amount. I was told that rep no longer worked there when I called in Feb 2018. Probably another way they were trying to not honor what was told to me. I will screen shoot the text of me asking the rep if he can check into the office about me paying off this amount. I only accepted to pay the 623 after going rounds as I could tell they wouldn’t honor the original amount. To them meeting me half way from 323 to 623 I have no idea. I just paid it to get it off my report and moving on with my life. Just a side note after taking to my boss she told me that she doesn’t allow honzo into our shop because of the shady business they do. I didn’t find that out until I expressed to her how upset they screwed me over. I have heard this from numerous of my cosmetology friends. Even my old school no longer works with them because they came in and took students shears to be shaperned and returning the wrong ones. I paid this company off and what nothing else to do with them. I will tell everyone I know not to go with them. This is unfair what they did.
Less than 6 months ago I invested in my business through the purchase of high end shears from a local sales rep at Hattori Hanzo, Inc. Part of the decision making was based on the lifelong warranty promised at point of sale with a pair of “lenders” offered during the warranty service. Warranty service requires shipping the shears to corporate, having them inspected and then having them repaired or replaced before they are then shipped back to you. There is no estimated time of return and the process leaves you without your very expensive shears *had the promise of lenders not been in place*. Over the last month I have attempted to contact Hattori Hanzo’s rep for my sales district to resolve a warranty issue with my recently purchased shears, ship them for inspection and receive the promised lender shears while that process of warranty service takes place. After weeks of not receiving a response from my rep regarding the issue, I reached out to Hanzo Corporate directly for resolution. They informed me the rep was no longer with the company, there IS NO REP for my area, and while I am still able to send my shears in for this indertminate length of time, I cannot have the lender shears promised at point of sale, in the event of this exact situation, since there is no rep for my area (something I have no control over and was not listed as a contingency at purchase) to hand them to me. I requested at that point in the discussion that the lender shears be shipped, the rep advised there are no shears at corporate headquarters for them to ship. I then inquired about them requesting shears to be shipped from a rep outside our area; the advised the rep would be hours away and they cannot be shipped they must me brought to us by a rep. So at that point in time I expressed my disappointment and the rep stated that there isn’t anywhere on the website that states lenders will be shipped and immediately logged off the conversation. I will supply screenshots.
This issue has been resolved. Rather than sending a demo shear for *** to use while her shears were send to inspection, we just initiated a return on the shear *** was having an issue with, and set her a brand new replacement shear as well as a postage-paid return label and envelope to send the damaged pair back to us. She was appreciative and acceptable of this resolution. Her primary complaint was that she was promised a loaner pair of shears to use while hers were sent in for service. Our website does in fact state that we do not guarantee that we will always have a local rep to facilitate service, and that we only provide postage paid shipping labels for those clients who don't have a local rep, but she did not see that on our website, and from what she told me, our rep had promised her otherwise. In a case like that, we always honor the word of our sales rep, despite the fact that they made a promise that counters our advertised policies. The rep that made this promise and sold the shears to *** has since been terminated.Below is the verbiage as stated on our website.."Hattori Hanzo Shears does not guarantee that every Program member will have an area representative to facilitate sharpenings and issue loaner shears to use during the sharpening process. Hattori Hanzo Shears will provide a postage-paid shipping label with tracking for online or phone orders, but loaner shears are only provided by local area representatives."Please let me know if additional information or explanation is needed. I believe *** is satisfied with our resolution at this time.Thanks***Operations MangerHattori Hanzo Shears
The best shears I have ever used..
Thank you sir.
Bought a set of shears with an agreement to make 10 monthly payments. They continued taking money out of my account for 2 extra months after I called and had them remove my information. Now just wanting my money back and can’t seem to get the company or local rep to refund the bulk charge.
I believe we resolved this issue with the client by refunding the amount they felt exceeded the agreement. We sent them an check on June 14th, and communicated all of this to the client as well.Very truly,***
Registered In-House CounselHattori Hanzo Shears, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I was telling a co worker that I was looking to buy Hakari Shears, she told me she had the number and that they will let you try their shears for a month so you can make sure you like them before you purchase them. I called and when the rep came in he told me they were actually Hattori Hanzo Shears and competitors of Hakai but that their Shears were just as good. I was with a client at the time, he let me use the scissors because mine needed to be sharpened. in the meantime I gave him my debit card to pay for the sharpening of my scissors. He said we can set up payments for their scissors. I told him my friend said they will let me try them before I buy for a month. He said they have a 2 week where you can try them and if you don't like them you can return them. I said ok He told me he would be back in 2 weeks and we can determine if I like them and set up a payment plan then. He never came back and I then noticed that they started their own payment plan and took money from my account without my permission. I thought ok, he lied! shortly after that the scissors would not cut a straight line. They were charging me a little over $1200.00 for a pair of scissors that didn't even work properly. I called the company and was told it was too late, I missed my 2 week love them or return them and now had to pay for them. I cancelled my debit card and told them I am not paying for scissors that don't work, they tried to tell me I had no choice or they would turn it over to a collection agency. I sent them back the scissors since they refused to pick them up.
They charged my debit card for a payment of $123.79 and refused to credit me the money they took without authorization (which is Fraud) DO NOT DO BUSINESS WITH THIS COMPANY....They are VERY CROOKED, and they lie about their product. The scissors are definitely not worth the money!
Customer***Our side of the story: Shears were purchased Oct 4, 2017 and shipped same day to rep, ***. Customer was informed of our return policy verbally, and it was emailed to her with her receipt and signature confirmation. On the same day that she ordered the shears, she gave *** a pair of non-Hanzo shears to send in for sharpening. We sharpened them and shipped them back to *** on Oct 10th to be hand delivered to the customer. He delivered them a day or two later (Oct 11th or 12th) and she said nothing about wanting to return her shears, yet her claim is that *** told her that he would come back within he return period to make sure she liked them. Customer then called in on Dec 4th, 2017 stating she didn't like the shears and wanted to return (60 days after purchase). Per our protocol, we informed *** to contact her and see what she didn't like about the shears and offer an exchange since she was so far outside the return period. She did not want to exchange, only return. *** denied the request so she just sent the shears to our corporate office anyway. What we did to fix the situation: Ultimately, we allowed her to return the shears with the agreement that we would not refund the two payments made toward the purchase, totaling $248.79. Those payment are essentially a restocking fee as the shears were now used and need to be sent back to our factory to be refurbished.Current status: Customer was not happy after hearing we would not be refunding her payments. Return has been completed. Balance has been wiped from account.
If you have had a bad experience with this company, it most likely is because you haven't reached out to your rep for the support you need. They do something different than any shear company out there. They will come and fix your shears when they aren't working properly and come with a lifetime warranty. I have been completely satisfied with their results and sharpenings. If they aren't sharpened to satisfaction, if you let them know within a week, they'll come out and take care of it for you. And the interest free financing made my shears affordable to me.