Haug's Jewelry & Collectibles

I am rejecting this response because:I have heard nothing from Biba Ins, however, I appeared in lathrop and filed my claim in June 2015, they took pictures on my damage caused by [redacted] I also faxed copies of my estimates to the adjuster

Biba insurane failed tofilr an insurance claim and refused to give me a claim numberor even to notify the proper insurer of the accidenttheylied to me multiple times and only after I filled a complaint with the Revdex.com did I receive a claim numberMy claim is still open with them and has not been resolved, even though the driver they insure has admitted guilt

I am rejecting this response because:I have heard nothing from Biba Ins, however, I appeared in lathrop and filed my claim in June 2015, they took pictures on my damage caused by *** *** *** *** *** *** *** I also faxed copies of my estimates to the adjuster

We are a retail broker we do not directly pay claims or determine faultThe policy number listed on the complaint is a policy issued through National Continental/ProgressiveNational Continental handles all claims directlyThe customer can reach National Continental directly
at 1-800-777-5304 or contacting the Department of InsuranceThis issue is out of our scope of practice. Please contact us if we can assist you in anyway Thanks,*** ***Biba Insurance Services***
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*** *** *** ***License # 0F

The person that filed the complaint is not our customerWe are an insurance agencyNational Continental is a carrierI’m not sure if that answers your questions. Please call me if you have any other questions. Thanks,*** ***Biba Insurance Services***
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*** *** *** ***License # 0F

Response:Mr*** we apologize for the confusion that might have arose from your experience with settling a claimBiba Insurance Services has been a retail insurance agency for years providing the best services possible for the trucking insurance industryWe here at Biba understand that
settling a claim can be a long and difficult process however, Biba Insurance Services as a retail agent does not have any authority to settle claimsAll claims are forwarded to the proper claims department and are handled by the claims adjuster of that insurance carrierWe have tried to contact Mr*** to help them get a hold of their claims adjuster but we were disconnected and were not able to get in contact againOnce again we apologize for the inconvenience and difficulty this might have caused and hope that we can get a hold of you soon to get this issue sorted out.*** *** *** *** **
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