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Haunted Mansion

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Haunted Mansion Reviews (3)

Hello and thank you for contacting us regarding your visit to the Haunted Mansion! Hopefully I can fully and satisfactorily respond to your concerns
Verdana">Yes, our cashiers are instructed to give a visit time frame of "10-minutes" The Haunted Mansion is a collection of room displays, as well as a multi-image theater and "the earthquake room" The interactive motion sensors trigger an approximately second display in each room as guests walk through The multi-image theater also shows a minute repeating monster clip with music Therefore, it is not unreasonable to be told that the average visit lasts between and minutes!
There are three signs in the Haunted Mansion box office, including one at the direct point of purchase, which state "No Refunds, All Sales are Final". We have already responded to this customer's concern via Facebook and must re-emphasize that "As with any self-guided
attraction, visit times may vary." It is customer discretion whether s/he chooses to stop and take in each full second show!
The Haunted Mansion has been a pillar of downtown Wisconsin Dells for decades and does not partake in advertising tactics, misrepresentation, etcThere is no reason to give "times" since the average 10-minute visit is validated by the number of rooms and length of each interactive showIf guests run through quickly because they are afraid of the dark hallways, scary sounds, etcthey do so at their own choosing and we have accomplished our goal as a haunted attraction
We apologize that you were unhappy with the length of your visit to the Haunted MansionHad you brought this matter up to the cashier, she would have let you go back in again to re-visit the parts you may have missed on your first time through Therefore, we respectfully decline your request for a refund, as we stand by our "No Refunds, All Sales Final" policy that we've had for our numerous years in business, which (once again) is clearly stated at the point of purchaseSincerely,
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Please find the attached TWO photos showing the All Sales Final- No Refunds signs located in TWO areas at the Haunted Mansion box office point of purchaseOur response remains (per signage) All Sales are Final and we do not give refundsThanks,
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The Haunted Mansion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 I went through the Haunted Mansion with my family at a very slow pace in order to try and get the full effect for my children. Even with taking our time at each so called attraction in the Mansion it only took us 5 minutes. We definitely did not run through because we are scared. I understand it is not a high quality mansion and people are not jumping out at you to scare you. If this was the case I would understand them stating it takes some people shorter distances because they are running through the mansion scared. Even while taking our time there is no way that it would have been a total of a minimum of ten minutes as stated by the cashier. When we had finished the tour you could clearly see my disappointment and I even stated my disappointment out loudly but the cashier obviously did not care that we were disappointed. I did not see any signs in the establishment that stated all sales are final and it is not clearly stated on the receipt that all sales are final. I am still requesting a full refund for our visit.

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