Haupt's Tree & Stump Removal

From class="Apple-converted-space">Haupt's Tree & Stump Removal [redacted] ID NO[redacted] TO [redacted] Yes we did get hired and did the scrub removal , scrub trimming, tree trimming and brush pile removal at the complaints address and also paid in fullI'm going to address the complaints in order from letter I received Main bush in front of house was not trimmed I did fail to inform my employee of doing this but before my man left the property he did a walk around the property with the male home owner The home owner should of said something then to my man about it Main bush hedge in front of house eye sore We were hired to trim and take back to edge of sidewalkthey we're informed that it would look lousy tell spring when new growth starts up againBecause it was over grown across the sidewalk by 4-inches had to cut into main branches of bush so a hedge trimmer would not cut through it was trimmed back with a chainsaw its brown and sad looking now but in spring it will start filling in again when new growth starts Cracked concrete wall on side of driveway Driveway is blacktop with concrete wall around culvertCulvert and side of driveway were over grown with scrubs and vines hired to remove scrubs root system grew under driveway and vines on culvert wall culvert wall was cracked before we did are job of removing scrubs and vines .know this cause vines were growing in and out of crack and other trash in crack Those are the complaints which seem to me that are not validbecause before my employee left he did a walk around with the male homeowner and agreed the job was done to his satisfaction and paid my employee As for making a quick $Dollars for and 1/hours workthey do not figure in my expenses man hours of employees there cost of equipment, fuel, insurance, trucking and dumping cost of removed items also I did stop by and left a business card and tried calling several times to resolve their complaints and fix after their original phone call with complaint to me they would not answer or return my phone calls from me to try and resolve these complaits Thank You [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not satisfied with the service performed and their poor explanation of what actually occurred with that dayAs soon as I walked outside to speak to their crew chief, I told him I was not happy with their trimming (using a chain saw) to trim my healthy bushes that use to look niceTheir was no walk around and againthe front bush was discussed with the owner of business before work beganThe owner left and explained what was to be done to his crew.I should not have to baby sittheir crew and watch what they are doingThey did not complete the job as promised and did poor service to my once healthy landscapeThere is no way the concretewall was cracked by vines or whatever the owner is claiming,,,,it is cracked because it was hit from the outside of the wallI have pictures on my cell phone of the cracked wall ,poor trimming of bushes, and large bush in front of house that was never trimmed as explained on initial walk through with ownerIt was poor service, workmanship, and damage [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have rejected their offer unless it is professionally done with proper trimming/hedging toolsI do not want my only healthy looking bush that was not trimmed to look like my front bushes that are an eye soreIf it can be properly trimmed and look green and not brown with only sticks left on bush,,,then I would except the work to be completed I want ensurance that the bush would be trimmed properly and have a nice after appearanceOtherwise leave it alone and I will trim it in Spring with proper toolingPlease let me know what tools would be used,,,I prefer them not to do it,,just discount my bill that was paid in full Thank you, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have rejected their offer unless it is professionally done with proper trimming/hedging toolsI do not want my only
healthy looking bush that was not trimmed to look like my front bushes that are an eye soreIf it can be properly
trimmed and look green and not brown with only sticks left on bush,,,then I would except the work to be completed
I want ensurance that the bush would be trimmed properly and have a nice after appearanceOtherwise leave it alone and
I will trim it in Spring with proper toolingPlease let me know what tools would be used,,,I prefer them not to do it,,just discount
my bill that was paid in full
Thank you,
*** ***

I will only accept offer to finish trimming bush if appropriate trimming tools are usedI do not want this done this yearWould be willing
to wait until Spring time to see if other front hedge of bushes grows back to where it was (nice, green, and full)Then I will make the decision
for them to complete unfinished workOnly if damaged bushes grow back and proper tools are used
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,*** ***

Final offer from business to repair the bushThat is what he is willing to do

FromHaupt's Tree & Stump Removal *** *** ***ID NO.***TO *** Yes we did get hired and did the scrub removal , scrub trimming, tree trimming and brush pile removal at the complaints address and also paid in fullI'm going to address the
complaints in order from letter I receivedMain bush in front of house was not trimmedI did fail to inform my employee of doing this but before my man left the property he did a walk around the property with the male home owner. The home owner should of said something then to my man about itMain bush hedge in front of house eye sore. We were hired to trim and take back to edge of sidewalk.they we're informed that it would look lousy tell spring when new growth starts up againBecause it was over grown across the sidewalk by 4-inches had to cut into main branches of bush so a hedge trimmer would not cut through it was trimmed back with a chainsaw its brown and sad looking now but in spring it will start filling in again when new growth startsCracked concrete wall on side of drivewayDriveway is blacktop with concrete wall around culvert.Culvert and side of driveway were over grown with scrubs and vines hired to remove scrubs root system grew under driveway and vines on culvert wall culvert wall was cracked before we did are job of removing scrubs and vines .know this cause vines were growing in and out of crack and other trash in crack Those are the complaints which seem to me that are not validbecause before my employee left he did a walk around with the male homeowner and agreed the job was done to his satisfaction and paid my employee As for making a quick $Dollars for and 1/hours workthey do not figure in my expenses .man hours of employees there cost of equipment, fuel, insurance, trucking and dumping cost of removed itemsalso I did stop by and left a business card and tried calling several times to resolve their complaints and fix after their original phone call with complaint to me they would not answer or return my phone calls from me to try and resolve these complaits Thank You *** ** ***

Business is willing to repair bush at this pointHe can be contacted to arrange time to do this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied with the service performed and their poor explanation of what actually occurred with that dayAs soon as I walked outside to speak to their crew chief, I told him I was not happy with their trimming (using a chain saw) to trim my healthy bushes that use to look niceTheir was no walk around and againthe front bush was discussed with the owner of business before work beganThe owner left and explained what was to be done to his crew.I should not have to baby sittheir crew and watch what they are doingThey did not complete the job as promised and did poor service to my once healthy landscapeThere is no way the concretewall was cracked by vines or whatever the owner is claiming,,,,it is cracked because it was hit from the outside of the wallI have pictures on my cell phone of the cracked wall ,poor trimming of bushes, and large bush in front of house that was never trimmed as explained on initial walk through with ownerIt was poor service, workmanship, and damage
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***