HAUTE, etc. Reviews (%countItem)
HAUTE, etc. Rating
Address: 345 Mayflower Ave, Cramerton, North Carolina, United States, 28032-1300
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Address: 345 Mayflower Ave, Cramerton, North Carolina, United States, 28032-1300
Phone: |
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Web: |
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Add contact information for HAUTE, etc.
This particular business took my down payment for putting countertops into my kitchen on a Friday deposited my money into their bank account on Saturday then told me that following Monday that she needed more money to complete the job which would have been over the initial quoted amount for the job by $2000. I told the company owner I did not have enough money in my budget to go up that high she said that she would get back to me the next day and on that. Tuesday morning I received an email terminating our contract and telling me that I would be receiving my initial deposit back the following day Wednesday. Within the next 24 hours I had received a fraudulent check. For the next 48 hours I had no contact with the owner because they had blocked my phone number and I have not received my deposit back!
Product_Or_Service: Counter tops
Refund I would like my entire deposit returned to me as soon as possible so I can finish my home renovation.
I hope you are well. This in response to the complaint submitted to you by*** and to follow up our phone conversation.
Per our phone conversation, the information given by Ms*** was not correct. Her number was not blocked, I have been in constant contact with her and now only her husband due to tense conversations with her and her builder Michael Pearce. As I stated, there was human error while quoting by a 3rd tier subcontractor and more material would have to be purchased in order to complete her job. Material was ordered with the deposit and I had every intention of giving her options so that this could happen. While driving to get samples and options for her, which was not easy as we were in the worst part of the pandemic and most businesses were closed I received a very menacing and hostile call from her contractor/friend and that is when I had to make a decision that was best for me. Normally deposits are not returned after material is purchased but given the circumstances and realizing that most of us are facing financial challenges during this trying time I am will to return it. I have made a 2 payment to them one for $900 and the other for $300 totaling $1200. I have been inc contact with her husband Alex and have come to the agreement that the remaining $1200 will be returned as soon as it is possible and he has agreed to take partial payments if needed. He and I have been in communication weekly since May 1st and I will notify him when I will be coming to give him a payment if not the full amount. I will be visiting his office as I do not feel comfortable going to the residence due to the potential risk of an unpleasant encounter with her contractor/friend. I will inform you when payment is made in full and I thank you in advance for taking the time to chat with me regarding this matter and for your understanding.
Best,
Ali D
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately the timeline of the events stated by the business owner is not accurate. She terminated our agreement to do business with us on Tuesday, April 28th via email. The conversation she had with my GC over the phone happened on Wednesday, April 29th after she called me saying she changed her mind and wanted to work things out and grab samples for me to look at to attempt to stay within the budget. I don't know how money given to someone a Friday could be spent and gone before being promised to be returned that very next Tuesday. I have spoken to distributors in the area where the type of countertop we wanted could be found and all distributors said that is a client changed their mind product and money can easily be returned. The idea of my money vanishing in less that 4 business days is shocking and upsetting to me.
I have no control over what another person does and how that person carries themselves especially if I do not know that a person is planning on making a call and what that person will say on a call. The business owner and I had a conversation after the GC called her. I assured her that I didn't know he called her and what he said but that she would be working with me directly and to ignore the GC and at the time she agreed to that. She then a few hours later changed her mind again and dropped off at my front door my sink and a check that did not clear. I have never threaten her in any way shape or form, I've been very clear and blunt about getting my money back only. Each time she has dropped off something to my house (sink with bad check, check for $900 and money order for $300) no one knew she was coming and she had no interaction with anyone because she would be outside On the front steps or at my mailbox while the work was happening inside.
Regardless of the timeline of events and who said what over the phone the core is that this business owner has still not lived up to her words/promise and returned my deposit in full. It has been over a month since I gave her my $2,400 deposit and I still do not have all of my money back. Giving me a check that I could not cash at the time and still don't have the ability to be whole is very disturbing. This has put a damper on my project so the renovation has been halted. My husband and I have waited four years to be able to do this to our house and we had a budget so we would not spending more money than our income could handle. Even with accidentals built in this situation has put us over budget with the bank and other bills have been affected by this as well. It is now June, The business owner took our money on April 24th and it vanished in less than 4 days. All I request is that the money owed gets returned within the next 7 business days or a payment plan be worked out so that my husband and I do not have to spend another month behind on our bills.
The remaining 1,200 will be paid as soon as possible. I will contact Alex with information as I have it. Thank you.