Please provide delivery confirmation via this forum such as a tracking number to confirm delivery back to our facilityAlso, the terms and conditions the customer checked off on and agreed to at time of purchase explained in detail the steps needed to return the product
Ms [redacted] ordered her Haute Polish kit in February The very first time we heard from Ms [redacted] since ordering the product was months later on July 16, in which she demanded a refund for 6-bottles of polish she received in her club shipment stating they were chipped and brokenShe also informed the agent that she has already filed a Revdex.com complaint regarding the bottles prior to contacting usMs [redacted] has only received two month supply club shipments thus farInstead of charging the month supply at once, we split it up into charges of $plus S/H/PShe was informed that we cannot refund the first month supply club shipment that was delivered to her almost months ago in March of due to the timeframe she waited to notify usIf she would have called us in March when she received her first club shipment and reported the damaged bottles, we would have gladly assisted her with this matterWe did however make an exception and refunded the second month supply club shipment she recently received in June for a refund of what she has paid thus far of $22.11(please allow 3-business days for the refund to appear)The Haute Polish Club has been cancelled outNo further refunds will be issued
Please note that Ms [redacted] went to our online website on 10/19/and ordered our BOGO(Buy One Get One Free) Haute Polish Kit day trial for $followed by payment $if she keeps the system after the day trialAt time of order Ms [redacted] was also informed of the Haute Polish ClubShe was given the exact verbiage below and an email confirmation was also sent to [redacted] recapping her order on 10/19/13: “Starting days from your shipping date, you’ll receive a three month supply of colors that match your personality, every three months at the guaranteed low price of just $per month, which you may conveniently call to cancel at anytimeThere’s no commitment or minimum to buyTo customize this program or future shipments and charges, please call customer service“ Ms [redacted] also checked the Terms and Conditions box stating she has read, understands and accepts below is what was stated: It is extremely easy to fashion Nail Polish Club deliveries of your Haute Polish around your needsGet shipments of nail polish as you use it or when you want it by contacting one of our representatives at [redacted] Haute Polish Club offers the convenience of having the latest Nail Polish colors delivered to your doorstep in a timely and automatic mannerYou will receive your shades/ bottles as often as agreed We believe in full disclosure and will be more than happy to walk thru the online ordering process to confirm that the Haute Polish club information was disclosed to Ms [redacted] upfront We have no record of Ms [redacted] calling or leaving a voicemail to cancel out her Haute Polish Club unfortunatelyOur office hours are Monday-Friday between the hours of 8:30a-5:30p CST Our records indicate that Ms [redacted] has received two club shipments and the first three month supply of polishes charged and shipped on 12/5/Instead of charging the three month supply shipments upfront, we conveniently split it up into monthly paymentsAs a courtesy in good faith, we will make an exception and issue a refund for club shipment #($73.83), but will not be issuing a refund for club shipment #that was delivered to her in December Please allow 3-business days for the refund to appear back to the credit card on fileThe club is now cancelled out and there will be no further charges or shipments generated
Please note that a Seasons day supply club shipment generated on and was cancelled out and refunded before it shipped outPlease have customer check her Visa credit card ending in [redacted] for the $refund
Please note that we discussed this matter with the customer on 3/17/Unfortunately a club generated in the system and charged $and shipped outThe agent apologized for the inconvenience and refunded the $back to her card on file and told her to keep the day supply club shipment for the inconvenienceWe will not be refunding anything further as the first club shipment (day supply split into monthly payments of $plus S/H/P) was sent out to her back in December and she did not cancel the club until January Please allow 3-business days for the $refund to appear
Please note that on November 2, Ms*** went online and placed an order for our Haute Polish Buy Get Free day trial for $followed by payments of $if she decides to keep the product past the day trial periodShe was informed that all day trial orders are subject to a
fully refundable security deposit (min$33) at time of shipment which is applied to the full balance when final payment is dueThis information is listed on the very first page Ms*** came to, the terms and conditions she checked off on and agreed to and on the final checkout page prior to completing the orderWe also followed up with an email confirmation to *** recapping her complete order
We believe in full disclosure and all information regarding our terms and price points was provided to Ms*** at time of purchase and unfortunately it appears that she did not actually read the terms in which she agreed toMs*** has already made the agreed upon payments and her account is considered “paid in full”As a courtesy in good faith due to the confusion, we will gladly refund one of her payments giving her a discount of $We would like to sincerely apologize for the misunderstanding and will gladly walk Ms*** thru the ordering process to confirm that all information was indeed disclosedPlease allow 3-business days for the $refund to appear
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Okay, just to make it clear, The phone number I was given to call them to cancel was never answered personally and I did leave messagesI think this is as good as I can expect so will accept the reimbursement they have offered
I must thank Revdex.com for such a speedy responseYou are awesome
*** ***
Please note that we have the recorded phone call readily available for review confirming the customer was indeed informed about the day trial for $followed by payments of $Thus far the day trial of $14.95+$processing fee and of the $installment payments has been made
and she has remainingRevdex.com, please let us know if you would like to hear the recorded phone call to confirm that all payment information was indeed disclosed and the customer agreed and placed the order
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I have received a credit of $on my charge card, however I have not received the $credit as of 3/21/
Please have the customer provide an account # or Order ID #. I am unable to locate an account under the information provided in this complaint.
Thanks.
Please provide delivery confirmation via this forum such as a tracking number to confirm delivery back to our facility. Also, the terms and conditions the customer checked off on and agreed to at time of purchase explained in detail the steps needed to return the product.
Please note that Ms. [redacted] went to our online website on 10/19/13 and ordered our BOGO(Buy One Get One Free) Haute Polish Kit 30 day trial for $14.95 followed by 1 payment $59.99 if she keeps the system after the 30 day trial. At time of order Ms. [redacted] was also informed of the Haute Polish Club. She...
was given the exact verbiage below and an email confirmation was also sent to [redacted] recapping her order on 10/19/13:
“Starting 30 days from your shipping date, you’ll receive a three month supply of colors that match your personality, every three months at the guaranteed low price of just $19.95 per month, which you may conveniently call to cancel at anytime. There’s no commitment or minimum to buy. To customize this program or future shipments and charges, please call customer service. “
Ms. [redacted] also checked the Terms and Conditions box stating she has read, understands and accepts…below is what was stated:
It is extremely easy to fashion Nail Polish Club deliveries of your Haute Polish around your needs. Get shipments of nail polish as you use it or when you want it by contacting one of our representatives at [redacted] Haute Polish Club offers the convenience of having the latest Nail Polish colors delivered to your doorstep in a timely and automatic manner. You will receive your shades/ bottles as often as agreed.
We believe in full disclosure and will be more than happy to walk thru the online ordering process to confirm that the Haute Polish club information was disclosed to Ms. [redacted] upfront.
We have no record of Ms. [redacted] calling or leaving a voicemail to cancel out her Haute Polish Club unfortunately. Our office hours are Monday-Friday between the hours of 8:30a-5:30p CST.
Our records indicate that Ms. [redacted] has received two club shipments and the first three month supply of polishes charged and shipped on 12/5/14. Instead of charging the three month supply shipments upfront, we conveniently split it up into 3 monthly payments. As a courtesy in good faith, we will make an exception and issue a refund for club shipment #2 ($73.83), but will not be issuing a refund for club shipment #1 that was delivered to her in December 2013. Please allow 3-5 business days for the refund to appear back to the credit card on file. The club is now cancelled out and there will be no further charges or shipments generated.
Please note that we discussed this matter with the customer on 3/17/14. Unfortunately a club generated in the system and charged $22.11 and shipped out. The agent apologized for the inconvenience and refunded the $22.11 back to her card on file and told her to keep the 90 day supply club shipment...
for the inconvenience. We will not be refunding anything further as the first club shipment (90 day supply split into 3 monthly payments of $19.95 plus S/H/P) was sent out to her back in December 2013 and she did not cancel the club until January 2014. Please allow 3-5 business days for the $22.11 refund to appear.
Ms. [redacted] ordered her Haute Polish kit in February 2014. The very first time we heard from Ms. [redacted] since ordering the product was 5 months later on July 16, 2014 in which she demanded a refund for 6-7 bottles of polish she received in her club shipment stating they were chipped and broken. She...
also informed the agent that she has already filed a Revdex.com complaint regarding the bottles prior to contacting us. Ms. [redacted] has only received two 3 month supply club shipments thus far. Instead of charging the 3 month supply at once, we split it up into 3 charges of $19.95 plus S/H/P. She was informed that we cannot refund the first 3 month supply club shipment that was delivered to her almost 4 months ago in March of 2014 due to the timeframe she waited to notify us. If she would have called us in March when she received her first club shipment and reported the damaged bottles, we would have gladly assisted her with this matter. We did however make an exception and refunded the second 3 month supply club shipment she recently received in June 2014 for a refund of what she has paid thus far of $22.11(please allow 3-5 business days for the refund to appear). The Haute Polish Club has been cancelled out. No further refunds will be issued.
Please note that a Seasons 90 day supply club shipment generated on 1/**/14 and was cancelled out and refunded before it shipped out. Please have customer check her Visa credit card ending in [redacted] for the $22.11 refund.
Per my previous response, the club charge amount of $22.11 will be the only amount refunded.
On 10/23/14 Ms. [redacted] went online and ordered a Buy One Get One Free Haute Polish System 30 day trial for $14.95 followed by 3 payments of $33 if she decides to keep the system past the 30 day trial. Ms. [redacted] kept the system past the 30 day trial period and this is why she was charged the 3 monthly payments of $33 and her account is now considered “paid in full”.
Per the terms and conditions she checked off on stating she has read, accepts and understands:
-A 30 day trial order becomes a final sale which is non-returnable and non-refundable once the 30 day in-home trial expires; and any future balance becomes payable as agreed at the time of order.
THE 30 DAY IN-HOME TRIAL GUARANTEE:
-Try the Haute Polish system for a complete 30 days starting the day it is delivered. If you are not completely satisfied with the results then return the product for a refund of purchase price less paid shipping and handling and initial trial cost before the 30 day period ends for all orders (including installment and full pay). Please review the Return policy for additional information. If you want additional Haute Polish shades you may contact the Haute Polish Care department for assistance by calling [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Although I must say the reasoning behind me not contacting the company for 2 months is as it is stated on there site that shipping can take 2-6 weeks. It also states that the 30 day trial starts from when you receive item, not place the order. The form was filled out and returned the day after first initial contact. I have received the refund for all except the first initial order of $19.91. I am still awaiting contact on where to return the polish that was sent.
[redacted] ordered her Haute Polish System in November 2013 and did not receive it months later as she received it in December (please reference [redacted] # [redacted] . Please note that the terms and conditions she checked off on regarding delivery timeframes informed...
her that regular shipping is 3-4 weeks and that these regular shipping weeks may vary during “high volume days” such as holidays by up to two weeks earlier or two weeks later than estimated. She was also informed that these are estimated good faith dates and may vary in accordance with the volume of orders and volume of product being shipped. We spoke to her regarding the shipping timeframes in December.
At time of order [redacted] was also informed of the Haute Polish Club. She was given the exact verbiage:
“Starting 30 days from your shipping date, you’ll receive a three month supply of colors that match your personality, every three months at the guaranteed low price of just $19.95 per month, which you may conveniently call to cancel at anytime. There’s no commitment or minimum to buy. To customize this program or future shipments and charges, please call customer service. “
Haute Polish CLUB – Terms and Conditions [redacted] checked off on and agreed to:
It is extremely easy to fashion Nail Polish Club deliveries of your Haute Polish around your needs. Get shipments of nail polish as you use it or when you want it by contacting one of our representatives at [redacted]. Haute Polish Club offers the convenience of having the latest Nail Polish colors delivered to your doorstep in a timely and automatic manner. You will receive your shades/ bottles as often as agreed.
[redacted]’* first 3 month supply of polishes charged and shipped on 1/**/14. Instead of charging the 3 month supply upfront, we conveniently split it up into 3 monthly payments of $19.95 plus S/H/P (total per shipment $23.93).
[redacted] called to cancel out her club “after” it had already generated and shipped out. We have confirmation that she received the first 3 month supply club shipment (please reference [redacted] and she was only being charged for the 3 month supply she already had in her possession (please reference the 3 month supply charge dates below). Also, as a courtesy we voided out the remaining balance of $19.95 plus S/H/P ($23.93) for the 3 month supply shipment she has in her possession giving her a discount of $23.93. We would like to apologize for the confusion and will gladly explain the Haute Polish Club charges to [redacted] if she would like for us to give her a call. No refunds will be issued as the club was indeed cancelled out per her request and she was only being charged for the replenishment shipment in her possession.
3 month supply club shipment charge dates are listed below:
First Charge Date: 1/**/2014 (Charged)
Second Charge Date: 2/**/2014(Charged)
Third Charge Date: 3/**/2014 (Voided)
Please provide delivery confirmation via this forum such as a tracking number to confirm delivery back to our facilityAlso, the terms and conditions the customer checked off on and agreed to at time of purchase explained in detail the steps needed to return the product
Ms [redacted] ordered her Haute Polish kit in February The very first time we heard from Ms [redacted] since ordering the product was months later on July 16, in which she demanded a refund for 6-bottles of polish she received in her club shipment stating they were chipped and brokenShe also informed the agent that she has already filed a Revdex.com complaint regarding the bottles prior to contacting usMs [redacted] has only received two month supply club shipments thus farInstead of charging the month supply at once, we split it up into charges of $plus S/H/PShe was informed that we cannot refund the first month supply club shipment that was delivered to her almost months ago in March of due to the timeframe she waited to notify usIf she would have called us in March when she received her first club shipment and reported the damaged bottles, we would have gladly assisted her with this matterWe did however make an exception and refunded the second month supply club shipment she recently received in June for a refund of what she has paid thus far of $22.11(please allow 3-business days for the refund to appear)The Haute Polish Club has been cancelled outNo further refunds will be issued
Please note that Ms [redacted] went to our online website on 10/19/and ordered our BOGO(Buy One Get One Free) Haute Polish Kit day trial for $followed by payment $if she keeps the system after the day trialAt time of order Ms [redacted] was also informed of the Haute Polish ClubShe was given the exact verbiage below and an email confirmation was also sent to [redacted] recapping her order on 10/19/13: “Starting days from your shipping date, you’ll receive a three month supply of colors that match your personality, every three months at the guaranteed low price of just $per month, which you may conveniently call to cancel at anytimeThere’s no commitment or minimum to buyTo customize this program or future shipments and charges, please call customer service“ Ms [redacted] also checked the Terms and Conditions box stating she has read, understands and accepts below is what was stated: It is extremely easy to fashion Nail Polish Club deliveries of your Haute Polish around your needsGet shipments of nail polish as you use it or when you want it by contacting one of our representatives at [redacted] Haute Polish Club offers the convenience of having the latest Nail Polish colors delivered to your doorstep in a timely and automatic mannerYou will receive your shades/ bottles as often as agreed We believe in full disclosure and will be more than happy to walk thru the online ordering process to confirm that the Haute Polish club information was disclosed to Ms [redacted] upfront We have no record of Ms [redacted] calling or leaving a voicemail to cancel out her Haute Polish Club unfortunatelyOur office hours are Monday-Friday between the hours of 8:30a-5:30p CST Our records indicate that Ms [redacted] has received two club shipments and the first three month supply of polishes charged and shipped on 12/5/Instead of charging the three month supply shipments upfront, we conveniently split it up into monthly paymentsAs a courtesy in good faith, we will make an exception and issue a refund for club shipment #($73.83), but will not be issuing a refund for club shipment #that was delivered to her in December Please allow 3-business days for the refund to appear back to the credit card on fileThe club is now cancelled out and there will be no further charges or shipments generated
Please note that a Seasons day supply club shipment generated on and was cancelled out and refunded before it shipped outPlease have customer check her Visa credit card ending in [redacted] for the $refund
Please note that we discussed this matter with the customer on 3/17/Unfortunately a club generated in the system and charged $and shipped outThe agent apologized for the inconvenience and refunded the $back to her card on file and told her to keep the day supply club shipment for the inconvenienceWe will not be refunding anything further as the first club shipment (day supply split into monthly payments of $plus S/H/P) was sent out to her back in December and she did not cancel the club until January Please allow 3-business days for the $refund to appear
Please note that on November 2, Ms*** went online and placed an order for our Haute Polish Buy Get Free day trial for $followed by payments of $if she decides to keep the product past the day trial periodShe was informed that all day trial orders are subject to a
fully refundable security deposit (min$33) at time of shipment which is applied to the full balance when final payment is dueThis information is listed on the very first page Ms*** came to, the terms and conditions she checked off on and agreed to and on the final checkout page prior to completing the orderWe also followed up with an email confirmation to *** recapping her complete order
We believe in full disclosure and all information regarding our terms and price points was provided to Ms*** at time of purchase and unfortunately it appears that she did not actually read the terms in which she agreed toMs*** has already made the agreed upon payments and her account is considered “paid in full”As a courtesy in good faith due to the confusion, we will gladly refund one of her payments giving her a discount of $We would like to sincerely apologize for the misunderstanding and will gladly walk Ms*** thru the ordering process to confirm that all information was indeed disclosedPlease allow 3-business days for the $refund to appear
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Okay, just to make it clear, The phone number I was given to call them to cancel was never answered personally and I did leave messagesI think this is as good as I can expect so will accept the reimbursement they have offered
I must thank Revdex.com for such a speedy responseYou are awesome
*** ***
Please note that we have the recorded phone call readily available for review confirming the customer was indeed informed about the day trial for $followed by payments of $Thus far the day trial of $14.95+$processing fee and of the $installment payments has been made
and she has remainingRevdex.com, please let us know if you would like to hear the recorded phone call to confirm that all payment information was indeed disclosed and the customer agreed and placed the order
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I have received a credit of $on my charge card, however I have not received the $credit as of 3/21/
Please have the customer provide an account # or Order ID #. I am unable to locate an account under the information provided in this complaint.
Thanks.
Please provide delivery confirmation via this forum such as a tracking number to confirm delivery back to our facility. Also, the terms and conditions the customer checked off on and agreed to at time of purchase explained in detail the steps needed to return the product.
Please note that Ms. [redacted] went to our online website on 10/19/13 and ordered our BOGO(Buy One Get One Free) Haute Polish Kit 30 day trial for $14.95 followed by 1 payment $59.99 if she keeps the system after the 30 day trial. At time of order Ms. [redacted] was also informed of the Haute Polish Club. She...
was given the exact verbiage below and an email confirmation was also sent to [redacted] recapping her order on 10/19/13:
“Starting 30 days from your shipping date, you’ll receive a three month supply of colors that match your personality, every three months at the guaranteed low price of just $19.95 per month, which you may conveniently call to cancel at anytime. There’s no commitment or minimum to buy. To customize this program or future shipments and charges, please call customer service. “
Ms. [redacted] also checked the Terms and Conditions box stating she has read, understands and accepts…below is what was stated:
It is extremely easy to fashion Nail Polish Club deliveries of your Haute Polish around your needs. Get shipments of nail polish as you use it or when you want it by contacting one of our representatives at [redacted] Haute Polish Club offers the convenience of having the latest Nail Polish colors delivered to your doorstep in a timely and automatic manner. You will receive your shades/ bottles as often as agreed.
We believe in full disclosure and will be more than happy to walk thru the online ordering process to confirm that the Haute Polish club information was disclosed to Ms. [redacted] upfront.
We have no record of Ms. [redacted] calling or leaving a voicemail to cancel out her Haute Polish Club unfortunately. Our office hours are Monday-Friday between the hours of 8:30a-5:30p CST.
Our records indicate that Ms. [redacted] has received two club shipments and the first three month supply of polishes charged and shipped on 12/5/14. Instead of charging the three month supply shipments upfront, we conveniently split it up into 3 monthly payments. As a courtesy in good faith, we will make an exception and issue a refund for club shipment #2 ($73.83), but will not be issuing a refund for club shipment #1 that was delivered to her in December 2013. Please allow 3-5 business days for the refund to appear back to the credit card on file. The club is now cancelled out and there will be no further charges or shipments generated.
Please note that we discussed this matter with the customer on 3/17/14. Unfortunately a club generated in the system and charged $22.11 and shipped out. The agent apologized for the inconvenience and refunded the $22.11 back to her card on file and told her to keep the 90 day supply club shipment...
for the inconvenience. We will not be refunding anything further as the first club shipment (90 day supply split into 3 monthly payments of $19.95 plus S/H/P) was sent out to her back in December 2013 and she did not cancel the club until January 2014. Please allow 3-5 business days for the $22.11 refund to appear.
Ms. [redacted] ordered her Haute Polish kit in February 2014. The very first time we heard from Ms. [redacted] since ordering the product was 5 months later on July 16, 2014 in which she demanded a refund for 6-7 bottles of polish she received in her club shipment stating they were chipped and broken. She...
also informed the agent that she has already filed a Revdex.com complaint regarding the bottles prior to contacting us. Ms. [redacted] has only received two 3 month supply club shipments thus far. Instead of charging the 3 month supply at once, we split it up into 3 charges of $19.95 plus S/H/P. She was informed that we cannot refund the first 3 month supply club shipment that was delivered to her almost 4 months ago in March of 2014 due to the timeframe she waited to notify us. If she would have called us in March when she received her first club shipment and reported the damaged bottles, we would have gladly assisted her with this matter. We did however make an exception and refunded the second 3 month supply club shipment she recently received in June 2014 for a refund of what she has paid thus far of $22.11(please allow 3-5 business days for the refund to appear). The Haute Polish Club has been cancelled out. No further refunds will be issued.
Please note that a Seasons 90 day supply club shipment generated on 1/**/14 and was cancelled out and refunded before it shipped out. Please have customer check her Visa credit card ending in [redacted] for the $22.11 refund.
Per my previous response, the club charge amount of $22.11 will be the only amount refunded.
On 10/23/14 Ms. [redacted] went online and ordered a Buy One Get One Free Haute Polish System 30 day trial for $14.95 followed by 3 payments of $33 if she decides to keep the system past the 30 day trial. Ms. [redacted] kept the system past the 30 day trial period and this is why she was charged the 3 monthly payments of $33 and her account is now considered “paid in full”.
Per the terms and conditions she checked off on stating she has read, accepts and understands:
-A 30 day trial order becomes a final sale which is non-returnable and non-refundable once the 30 day in-home trial expires; and any future balance becomes payable as agreed at the time of order.
THE 30 DAY IN-HOME TRIAL GUARANTEE:
-Try the Haute Polish system for a complete 30 days starting the day it is delivered. If you are not completely satisfied with the results then return the product for a refund of purchase price less paid shipping and handling and initial trial cost before the 30 day period ends for all orders (including installment and full pay). Please review the Return policy for additional information. If you want additional Haute Polish shades you may contact the Haute Polish Care department for assistance by calling [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Although I must say the reasoning behind me not contacting the company for 2 months is as it is stated on there site that shipping can take 2-6 weeks. It also states that the 30 day trial starts from when you receive item, not place the order. The form was filled out and returned the day after first initial contact. I have received the refund for all except the first initial order of $19.91. I am still awaiting contact on where to return the polish that was sent.
[redacted] ordered her Haute Polish System in November 2013 and did not receive it months later as she received it in December (please reference [redacted] # [redacted] . Please note that the terms and conditions she checked off on regarding delivery timeframes informed...
her that regular shipping is 3-4 weeks and that these regular shipping weeks may vary during “high volume days” such as holidays by up to two weeks earlier or two weeks later than estimated. She was also informed that these are estimated good faith dates and may vary in accordance with the volume of orders and volume of product being shipped. We spoke to her regarding the shipping timeframes in December.
At time of order [redacted] was also informed of the Haute Polish Club. She was given the exact verbiage:
“Starting 30 days from your shipping date, you’ll receive a three month supply of colors that match your personality, every three months at the guaranteed low price of just $19.95 per month, which you may conveniently call to cancel at anytime. There’s no commitment or minimum to buy. To customize this program or future shipments and charges, please call customer service. “
Haute Polish CLUB – Terms and Conditions [redacted] checked off on and agreed to:
It is extremely easy to fashion Nail Polish Club deliveries of your Haute Polish around your needs. Get shipments of nail polish as you use it or when you want it by contacting one of our representatives at [redacted]. Haute Polish Club offers the convenience of having the latest Nail Polish colors delivered to your doorstep in a timely and automatic manner. You will receive your shades/ bottles as often as agreed.
[redacted]’* first 3 month supply of polishes charged and shipped on 1/**/14. Instead of charging the 3 month supply upfront, we conveniently split it up into 3 monthly payments of $19.95 plus S/H/P (total per shipment $23.93).
[redacted] called to cancel out her club “after” it had already generated and shipped out. We have confirmation that she received the first 3 month supply club shipment (please reference [redacted] and she was only being charged for the 3 month supply she already had in her possession (please reference the 3 month supply charge dates below). Also, as a courtesy we voided out the remaining balance of $19.95 plus S/H/P ($23.93) for the 3 month supply shipment she has in her possession giving her a discount of $23.93. We would like to apologize for the confusion and will gladly explain the Haute Polish Club charges to [redacted] if she would like for us to give her a call. No refunds will be issued as the club was indeed cancelled out per her request and she was only being charged for the replenishment shipment in her possession.
3 month supply club shipment charge dates are listed below:
First Charge Date: 1/**/2014 (Charged)
Second Charge Date: 2/**/2014(Charged)
Third Charge Date: 3/**/2014 (Voided)