In September we received a request for a ***n birth certificate from the customerWe communicated regularly by email with the customer until November All of the information below is contained in an email conversation that we are happy to share at a Revdex.com requestWe were told to search in the following places: [redacted] hospital in [redacted] Hospital and [redacted] HospitalWe expended much time and resources to visit these places in [redacted] to inquire about birth recordsWe were unable to locate any birth records for the customerOn November 24, 2014, we informed the customer that we have not been able to locate any recordsOn November we were notified that customer will seek to obtain more information so we could continue our search and "will forward it to you once I have it" That is the last email correspondenceThe next email we received from the customer was on May 4, and it reads:"We never heard from you after I gave you the other info we hadWe understand if you didn't find anything even after that but my sister never received the money back that she was supposed to if your company didn't find anythingIf you could please help me with rectifying this I would appreciate it."ENDIn our defense, we never heard back from the customer so we discontinued the searchWe would have been happy to pick up the search again if customer was able to get more information to usWe will not be able to offer any future service to this customer due to incorrect information provided to usIn the past we had offered a partial refund but due to abuse of our services and lack of respect for the large amounts of time and resources we invest in our proprietary document retrieval service, we no longer offer any partial refundHowever, I am willing to give the customer the requested $refund if the Revdex.com thinks such a refund is warrantedThanks to the Revdex.com for providing this service and I am sorry that you have to handle these sorts of complaints
In September we received a request for a ***n birth certificate from the customerWe communicated regularly by email with the customer until November All of the information below is contained in an email conversation that we are happy to share at a Revdex.com requestWe were told to search in the following places: [redacted] hospital in [redacted] Hospital and [redacted] HospitalWe expended much time and resources to visit these places in [redacted] to inquire about birth recordsWe were unable to locate any birth records for the customerOn November 24, 2014, we informed the customer that we have not been able to locate any recordsOn November we were notified that customer will seek to obtain more information so we could continue our search and "will forward it to you once I have it" That is the last email correspondenceThe next email we received from the customer was on May 4, and it reads:"We never heard from you after I gave you the other info we hadWe understand if you didn't find anything even after that but my sister never received the money back that she was supposed to if your company didn't find anythingIf you could please help me with rectifying this I would appreciate it."ENDIn our defense, we never heard back from the customer so we discontinued the searchWe would have been happy to pick up the search again if customer was able to get more information to usWe will not be able to offer any future service to this customer due to incorrect information provided to usIn the past we had offered a partial refund but due to abuse of our services and lack of respect for the large amounts of time and resources we invest in our proprietary document retrieval service, we no longer offer any partial refundHowever, I am willing to give the customer the requested $refund if the Revdex.com thinks such a refund is warrantedThanks to the Revdex.com for providing this service and I am sorry that you have to handle these sorts of complaints