Havasu Regional Medical Center

I was admitted to HRMC in 2015 and when being discharged my instructions were to continue taking my vitamins along with warfarin shots and extended release potassium. When giving the pharmacy the RX along with the instructions the pharmacist said I'd die if I took the over the counter potassium which I hadn't been taking. Nextdoor has comments about this entity also.

I had a double knee replacement in JanuaryI was asked to prepay my insurance deductible and if I would I would receive a discountI did so and began getting bills from my doctor and some other servicesI told them I prepaid my deductible to the Havasu Medical Center so they should be paid as I have 100% after the deductibleThey asked me to contact my insurance company and I did and they told me the Medical Center filed after the two doctors and have been paid 100%Mean time they have had my money for over two months and their bill has been paid! After several phone calls and a not very pleasant call to their billing company they refunded my moneyNeedless to say I did not receive my discount as promised and sure didn't help my credit rating here as a newer resident Sounds like an underhanded way to do business to me Just warning others "Too good to be true" is that in this case! The staff and nurses were wonderful but how they do their billing is why I am writing

I had a double knee replacement in January. I was asked to prepay my insurance deductible and if I would I would receive a discount. I did so and began getting bills from my doctor and some other services. I told them I prepaid my deductible to the Havasu Medical Center so they should be paid as I have 100% after the deductible. They asked me to contact my insurance company and I did and they told me the Medical Center filed after the two doctors and have been paid 100%. Mean time they have had my money for over two months and their bill has been paid!

After several phone calls and a not very pleasant call to their billing company they refunded my money. Needless to say I did not receive my discount as promised and sure didn't help my credit rating here as a newer resident. Sounds like an underhanded way to do business to me.

Just warning others "Too good to be true" is that in this case!

The staff and nurses were wonderful but how they do their billing is why I am writing.

Received my billing for speech therapy and this hospital charged me $1305.15 for a 1 hr. visit and exam. Then they charged me $480.09 per visit for 1 hr. sessions. I had 5 visits including the exam and the total charge to my insurance was $3228.75. My complaint is the amount this hospital charges per hour ($480.09) when there is no equipment used or medication. Please look into this outrageous charge. I see the average is $120 per hour in other hospital. This practice is gouging the insurance companies and myself as a patient. My share for these 5 session will cost me $484.28 which is my 20%. It's no wonder our medical cost are so high.

I had a double knee replacement in January. I was asked to prepay my insurance deductible and if I would I would receive a discount. I did so and began getting bills from my doctor and some other services. I told them I prepaid my deductible to the Havasu Medical Center so they should be paid as I have 100% after the deductible. They asked me to contact my insurance company and I did and they told me the Medical Center filed after the two doctors and have been paid 100%. Mean time they have had my money for over two months and their bill has been paid!

After several phone calls and a not very pleasant call to their billing company they refunded my money. Needless to say I did not receive my discount as promised and sure didn't help my credit rating here as a newer resident. Sounds like an underhanded way to do business to me.

Just warning others "Too good to be true" is that in this case!

The staff and nurses were wonderful but how they do their billing is why I am writing.

Review: On 9/17/2014 I had a mammogram which was covered 100% by my health care provider. In November of 2014 I received and EOB (explanation of benefits) from my insurance company stating that the bill had been submitted incorrectly to them by Havasu Regional Medical Center. I contacted the billing company for the medical center and they said they would resubmit the claim, I also contacted my insurance company (AmeriBen) and they conferenced in the billing company and instructed them as to how they were supposed to bill the insurance company. In March of 2015 I received another EOB stating the bill was still wrong. At that time I contacted my insurance company and spoke to another customer service person and she stated she would contacted the billing company again. I followed up in June with AmeriBen and was told the issue had not yet been resolved and they had not been rebilled. I called NPAS, the billing company for the medical center and informed them there was still an issue. I did not hear back from any one since the conversation in June and at the end of September I received a bill from the billing company stating I now owe the entire balance (for a procedure I was covered 100%). I called AmeriBen back and the Customer Service Rep told me she had personally spoken to the billing company and gave them detailed instructions on how they were supposed to be billed. She stated they never received any other bills from them (the last EOB I received was in March) and now the 12 month allowable billing period had ended. I do not feel I should be responsible to pay $737.25 for a procedure that was covered 100% by my insurance company because the billing company could not get the billing correct to the insurance company. I have kept on this since I was first sent a bill from NPAS, I have made multiple phone calls to both the insurance company and the billing company and I'm very frustrated.Desired Settlement: Since the 12 month billing period has ended, I would like to not be responsible to pay a bill that was covered 100% and the billing company to stop sending me requests for payment.

Review: I am writing in hopes to shed some light on what our local hospital that is trying to force upon people who have a balance for services provided. I have been making a payment every month and am willing to pay my bill. I first recieved a letter dated September 23rd saying that they were going to be transitioning my current balance to CarePayment with a 0.00%APR and a $10.00 membership fee that is applied yearly as long as I have a balance. I went to the hospital and spoke with the billing agent and told her I was not interested in this and would like to continue paying them for my balance. I did not want to be forced to put my balance on a credit card. She stated it was not a credit card. She told me I would have to pay half of my balance and make 12 monthly payments in order to pay them directly. I have a balance of $4087.51 and cannot afford to pay half. I tried to offer a $200.00 payment that day and she denied it. After that visit with her, I received a letter from CarePayment stating they would waive the $10.00 yearly membership fee. Finally I received the "welcome Kit" from CarePayment. It states that it is a line of credit and we would be paying them directly. Late payments would occur a $25.00 late fee added to next payment. The letter says it is voluntary yet the hospital will not accept my payment unless half the balance is paid. I feel this is not legal, being forced into a line of credit that I do not want and do not know what I can do to stop them. Please help.Desired Settlement: I would like to continue paying the Havasu Regional Medical Center directly. I can afford to pay $200.00 monthly. I don't want the line of credit with CarePayment.