Have Saw Will Travel

Initial Business Response / [redacted] (1000, 5, 2016/12/27) */ Merchant Gurdar and his Son called in about the fee'sHe said that he is paying way more then what the agent said he wouldHe has tried to reach the agent but he is now blockedWe discussed the PCI fee and he told me that EBT doesn't allow PCI fee's I pulled up the link and it says per the processor decisionI checked with [redacted] and [redacted] about the agent and they do not sell for us anymoreThe Merchant can pay us the ETF [redacted] and close the account or call and do the PCI compliance and we can remove saltsha Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/12/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Extortionist EFT fee

Initial Business Response /* (1000, 8, 2015/12/16) */
MrTim *** indicated he spoke with the merchantMr*** offered to eliminate the closure fee of $and it was accepted
He considers this matter resolved

Initial Business Response /* (1000, 5, 2016/08/12) */
the merchant processed with us for years, the contract is a month contract merchant agreed that he signed the agreement, the *** closure fee is what is owed per the terms and conditions of the agreement
Initial Consumer Rebuttal /*
(3000, 7, 2016/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company stated that I "signed the agreement" which is not trueIt was entirely filled out & signed by the sales person (not me)Also, there is no reference to any early termination fee in the actual contractIt is in a separate Terms & Conditions form that was never provided to meAs I stated before, I was lied to by the sales person
Final Business Response /* (4000, 9, 2016/08/23) */
please see page where the merchant signed that he agreed to the terms and conditions of the agreement the Risk department has determined this is not fraud

Initial Business Response /* (1000, 5, 2015/12/18) */
Contact Name and Title: tim customer service
Contact Phone: XXX-XXX-XXXX
Contact Email: **@payprotec.com
we credited the merchant as requested
OFFER:

all merchants must be PCI Compliance, the merchant was charged the annual fee on the January Statement which fees come out on the first of February, the merchant contacted me to close the account in February which I had closed with the processing company Chase Paymentech, he was still processing in...

the month of January and he has received this Annual fee every year the same time, I had his account closed and informed the merchant I could not issue a refund as he was processing credit cards and must be PCI Compliant and we are unable to issue a refund.

Initial Business Response /* (1000, 5, 2016/10/03) */
on 11/25/2014 the processing company reached out to the merchant via mail, the mail was returned
on 2/26+/15 [redacted] called and left message for merchant to contact XXX-XXX-XXXX ext: [redacted] no response
on 1/20/2016 account was closed by risk, then...

turned over to a third party collection agency, merchant must speak with those people as the issue is out of our hands
Initial Consumer Rebuttal /* (3000, 7, 2016/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They claim to have sent a letter 2 yrs after account was closed. And then they started charging fees per quarter? Now the claim that these charges are out of their hands? This is fraud!
Final Business Response /* (4000, 9, 2016/10/14) */
Attached are the notes on the account
Ticket: XXXXXXX Queue: Mobile Risk Owner: nobody Reason: Other Priority: Low Status: Completed
Time By Note
09-19-2016 02:11:02 PM [redacted] Agent [redacted] called in regarding an open collection for this account. Agent [redacted] did not want to speak with the outside collections department( Atus XXX-XXX-XXXX).
Requested to speak with our collections department XXX-XXX-XXXX. I transferred her call to collections.
Merchant Awareness
Ticket: XXXXXXX Queue: CustServ Owner: trthompson Reason: Account Status Priority: Low Status: Completed
Time By Note
09-19-2016 12:35:47 PM [redacted] Private
Call Id: XXXXXXXXXX
Call transferred to [redacted].
09-19-2016 12:35:47 PM trthompson Merchant [redacted] called in regard to receiving collections mailing. Advised would need to speak with the Outside collections agency to resolve this matter. Merchant requested to speak with a supervisor. Transferred call.
Ticket: XXXXXXX Queue: CustServ Owner: [redacted] Reason: Rate/Fee/Billing Inquiry Priority: Low Status: Completed
Time By Note
09-19-2016 12:56:11 PM [redacted] Spoke with merchant [redacted] regarding being with a Collection Agency. Advised never received anything to close the account. Advised merchant was notified in regards to not being able to collect fees. Advised account is no longer with Altus collection agency. Advised account is with the CFM Group collection agency. Advised merchant will need to contact agency to resolve the issue.
09-14-2016 04:45:45 PM [redacted] Private XXXXXXXXXX
09-14-2016 04:45:45 PM [redacted] called in regards to billing. Transferred to Altus collection agency at XXX-XXX-XXXX.
Ticket: XXXXXXX Queue: AM Cancellation Owner: [redacted] Reason: Account Closure Priority: Medium Status: Completed
Time By Note
01-20-2016 07:15:35 AM [redacted] Private Closed by Risk.
01-20-2016 07:15:35 AM [redacted] Cancellation procedures completed.
01-14-2016 10:56:36 AM [redacted] Private Account has been closed in all systems with the exception of Status.
11-27-2015 04:37:24 PM [redacted] Private Received return mail from the U.S. Postal Service.
Please have the account closed in all systems. Cancellation fees apply, if applicable.
This account has statements sent out each month. There is [redacted] processing and [redacted] in fees charged. However, each month fees appear in the Pending Financial Charges and Fees. Nothing is being debited. The account has been inactive for some time.
Ticket: XXXXXXX Queue: Mobile Owner: [redacted] Reason: Correspondence Received Priority: Low Status: Completed
Time By Note
02-26-2015 12:47:06 PM [redacted] Provided courtesy call to merchant. Left message  to contact customer service at XXX-XXX-XXXX ext. [redacted] Monday through Friday between 8am and 10pm eastern standard time with regards to return mail.
Ticket: XXXXXXX Queue: CustServ Owner: [redacted] Reason: Address Change Priority: Low Status: Completed
Time By Note
11-25-2014 04:18:39 PM [redacted] We have received returned mail from your billing address. An address change form has been sent to you by email at [redacted]@yahoo.com. The address change form will need to be completed and returned to (XXX)XXX-XXXX or [redacted]@nabancard.com.
Ticket: XXXXXXX Queue: CustServ Owner: [redacted] Reason: Address Change Priority: Low Status: Completed
Time By Note
10-07-2014 02:10:56 PM [redacted] We have been unable to reach you. We were notified by the post office that your mailing address on file is no longer accurate. Please contact customer service at XXX-XXX-XXXX ext.. [redacted] Monday-Friday between 8am and 10pm eastern standard time
Ticket: XXXXXXX Queue: CustServ Owner: cscott Reason: Address Change Priority: Low Status: Completed
Time By Note
12-24-2012 04:39:59 PM [redacted] We have been unable to reach you. We were notified by the post office that your mailing address on file is no longer accurate. Please contact us at [redacted] ext. [redacted] so that we can update our files.
Thank you
Ticket: XXXXXXX Queue: CustServ Owner: [redacted] Reason: Address Change Priority: Low Status: Completed
Time By Note
08-22-2012 06:02:57 PM ahaas We have been unable to reach you. We were notified by the post office that your mailing address on file is no longer accurate. Please contact us at [redacted] ext. [redacted] so that we can update our files.
Thank you
Ticket: XXXXXXX Queue: FD Risk Owner: [redacted] Reason: DDA Change Reserve Request Priority: Low Status: Completed
Time By Note
09-20-2012 02:12:15 PM [redacted] Private Nacha Reason R02-Account Closed
09-20-2012 02:12:12 PM [redacted] Please call customer service at X-XXX-XXX-XXXX ext 1262.Please update bank account or provide bank letter with current banking information file
08-09-2012 12:21:35 PM [redacted] Please call customer service at
XXX-XXX-XXXX ext [redacted]
NACHA reason is Account Closed. Please update bank account or provide bank letter with current banking information file
Ticket: XXXXXXX Queue: CustServ Owner: [redacted] Reason: Account Closure Priority: Low Status: Completed
Time By Note
08-12-2011 04:27:37 PM [redacted] Private sent cancel letter to agent.
Ticket: XXXXXXX Queue: Terminal Support Owner: [redacted] Reason: Transaction Issues Priority: Low Status: Completed
Time By Note
07-07-2011 04:31:01 PM [redacted] Agent [redacted] called for assistance getting confirmation of the last transactions processed onthe terminal, assisted conferenced in Nashville and confirmed totals.
Ticket: XXXXXXX Queue: CustServ Owner: [redacted] Reason: Deposits Priority: High Status: Completed
Time By Note
05-10-2011 01:15:25 PM [redacted] and [redacted] the agent called regarding deposit inquiry. Advised [redacted] equal three batches from 05/05 and 05/06 for [redacted] on terminal XXXXX, [redacted] and [redacted] on terminal XXXXX with [redacted] in AMEX for a total of [redacted] Advised see a batches of [redacted] and [redacted]
Ticket: XXXXXXX Queue: Terminal Support Owner: brbrown Reason: Customer Care Issues/Inquiry Priority: Low Status: Completed
Time By Note
05-10-2011 01:02:13 PM [redacted] Agent [redacted] inquired about deposits on his account. Transferred to Ext [redacted] for First Data Customer Service. Assistance Provided
Ticket: XXXXXXX Queue: Terminal Support Owner: csmith Reason: Batch Issues Priority: Low Status: Completed
Time By Note
05-05-2011 10:58:00 AM [redacted] Private Call ID: XXXXXXXXXX
Nashville Agent: [redacted]
05-05-2011 10:58:00 AM [redacted] Agent [redacted], and merchant [redacted] state that transactions on the FD50 are not settling out correctly, and are missing deposits. Conference in Nashville, and it was advised that settlements are over lapping. The agent wanted to set the FD50 up to batch only once daily as to avoid confusion with settlements. the agent states that a visit to the merchant's location to further troubleshoot.
Ticket: XXXXXXX Queue: AM First Data Owner: [redacted] Reason: Account Update Priority: Medium Status: Completed
Time By Note
05-05-2011 11:04:52 AM [redacted] Account will be updated to monthly billing. Update will be effective for June 2011.
05-05-2011 08:59:48 AM tmsticket Private Subject: Fwd: FW: District 3 - MID XXXXXXXXXXXX
From: [redacted]
Date Recieved: 05/05/2011 08:46:18 am
To: firstdata
See Attachment For Body of Email
Ticket: XXXXXXX Queue: CustServ Owner: [redacted] Reason: Deposits Priority: Low Status: Completed
Time By Note
05-04-2011 02:57:35 PM mbouie Private transfer to 1102
05-04-2011 02:57:35 PM mbouie Agent [redacted] called in about deposits. Advised the merchant is set up on daily discount and not monthly. Explained will transfer to ISO support to assist with switching from daily to monthly.
Ticket: XXXXXXX Queue: Terminal Support Owner: [redacted] Reason: Download/Reprogram Priority: Low Status: Completed
Time By Note
04-29-2011 03:48:18 PM [redacted] Agent [redacted] called because he is receiving an error VXN53. Conference in Nashville for assistance.
04-29-2011 12:31:09 PM [redacted] Agent [redacted] called to remove the card number prompt on the terminal. Conference in Nashville for assistance.
04-28-2011 05:00:54 PM [redacted] Private CID:XXXXXXXXXX
04-28-2011 05:00:54 PM [redacted] Agent [redacted] called in for assistance with downloading two terminals. Provided TID: XXXXXXX and XXXXXXX. Agent is doing the download through IP. Walked through download and received "TCPIP connect fail". Conference in [redacted] restart download and received same error. Rebooted router and modem, restarted download but same issue. Agent requested to speak to a supervisor from Nashville. Assisted by supervisor.
04-21-2011 06:25:54 PM [redacted] Private Call ID: XXXXXXXXXX
Nashville Agent: [redacted] and [redacted].
04-21-2011 06:25:54 PM [redacted] Agent [redacted] states that an error of "VXN Error 13" after reprogramming the FD50. Conference in Nashv

Initial Business Response /* (1000, 10, 2018/01/04) */
THE ABOVE MERCHANT HAS CALLED INTO OUR OFFICE TWICE WE HAVE SENT HIM 2 CLOSURE LETTERS TO SIGN AND DATE AND RETURN WHICH IS POLICY, THE ACCOUNT CANNOT BE CLOSED UNTIL THE MERCHANT SIGNS AND SENDS THE CLOSURE LETTER IN.
Initial Consumer...

Rebuttal /* (3000, 12, 2018/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have not used their service for over a year and they continue to bill me monthly fee's and also their yearly fees. We initially tried to close this account and it was impossible to even get a hold of anyone. But after 6 different numbers and transfers someone said there would be a cancellation fee of something like $1100. And now since it has been so long we have spent over $1200 and the account is still open. It has been a long time and their equipment is still in great condition. But since it has been so long there is 1 part missing I have yet to find. Otherwise will will be charging me a fee for not returning the equipment. The rep originally said if I wanted to cancel I could at anytime and he would come by and pick up the equipment. Now I have to find 1 small part and spend $50 on shipping it all out.
Final Business Response /* (4000, 16, 2018/01/09) */
in order for the account to be closed the merchant must sign the closure letter which 2 letters were sent to the merchant as well as send back the equipment, this is part of the Terms and conditions on the application that the merchant signed, if he has documentation stating there would be No contract please send to us and send the equipment back or the merchant will be charged for the equipment.

Initial Business Response /* (1000, 10, 2016/12/02) */
we never received the termination letter, the merchant was issued a credit in good faith, if the merchant wishes more credits he will need to contact the Agent as he is a 1099 sales agent
Initial Consumer Rebuttal /* (3000, 12, 2016/12/06)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
The account was asked to be closed by business owner, [redacted], with the representative of PayproTec/ being billed as North American Bancard by their representative [redacted] We had 2 phone conversations that we were moving and cancelling service and it is the responsibility of your representatives to notify the customer that a cancellation letter was necessary to close out the account. At the very least an email with a cancellation letter attached. Your company and Rep was aware of no transactions going thru the account and never followed up with the customer but continued to deduct fees out of Purloo's business account without consent.
Below is from Payprotec representative, [redacted] from an email sent prior to signing Merchant agreement stating no contract.
[redacted] to me
Show more
8/8/14
[redacted]
Here is what I propose...
Interchange plus 25bps and [redacted] cents transaction fee and Amex at [redacted] plus their dues and assessments.
[redacted] monthly min (meaning you have to process and have a min of $25 fee a month)
[redacted] PCI compliance
[redacted] batch header
[redacted] charge back fee
** voice auth fee
No contract
Please verify that your pos is compatible with Global (wholesale Amex) or first data (NDF).
Please let me know if you have any questions.
We have a free tablet if you need it for deliveries or counter service. Google pay anywhere tablet.
Emailed response from owner [redacted] to [redacted] stating to seek out collection of unauthorized withdraws from their represntative [redacted]
[redacted] to me, [redacted]
Show more
Oct 25
If Amir was supposed to close the account, maybe you should get with him on a refund. We cannot refund any more monies. We have expense to keep these accounts on board with the processor and customer service.
Business owner is still seeking credit for the unathorized debits to their account in the amount of [redacted]
Regards,
[redacted]
Final Business Response /* (4000, 17, 2016/12/28) */
From our perspective we completed what we are willing to provide regarding credits.
The account was not properly closed in a manner consistent to the terms of Section 13 (Term and Termination) of the Global terms and conditions. We, at no time received a written request to terminate this account.
The credits that were provided, were provided in a manner consistent to the terms outlined in Section 12 (Limitations of Liability) of the Global terms and conditions.
We have not received any documentation of any other arrangements or amendments between the representative and the customer. PayProTec/NAB followed all terms and conditions as outlined in the contract, neither of us should be involved in this dispute. If there was negligence on the representatives part, that representative is an independent contractor and this dispute should be directed to them.
Final Consumer Response /* (3000, 21, 2017/01/12) */
Yes hello [redacted] we have received this a few weeks ago. Complaint is still left unresolved. I have repeatedly tried to call the number attached to their correspondence and they have not returned any of my calls. I have also contacted the Attorney General's Office. Was is the next step with your Revdex.com office on this case?? I have spent alot of time working thru the motions on getting a resolution amicably to so far no avail. I appreciate all of your help, [redacted]

Initial Business Response /* (1000, 5, 2016/12/27) */
Merchant Gurdar and his Son called in about the fee's. He said that he is paying way more then what the agent said he would. He has tried to reach the agent but he is now blocked. We discussed the PCI fee and he told me that EBT doesn't allow...

PCI fee's I pulled up the link and it says per the processor decision. I checked with [redacted] and [redacted] about the agent and they do not sell for us anymore. The Merchant can pay us the ETF [redacted] and close the account or call and do the PCI compliance and we can remove saltsha.
Initial Consumer Rebuttal /* (3000, 7, 2016/12/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Extortionist EFT fee

Initial Business Response /* (1000, 5, 2017/06/13) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@payprotec.com
Merchant spoke with a customer service Rep in reference to this, the merchant sent his equipment back in and was received on 6/9/2017 he...

also processed in the month of May so he was charged the fees for processing,which would have been charged in June, there is no cancellation on the account and the merchant has not been charged any fees for closing the account, the merchant signed a application with the Terms and coditions of the agreement, the account is currently in process of being closed in all systems
Initial Consumer Rebuttal /* (2000, 7, 2017/06/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I just want the account closed. they indicate that only 1/2 can be closed at this time due to charges processed in June. I will await final confirmation of account closure and if not will contact them and Revdex.com again