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Haven Auto Repair

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Haven Auto Repair Reviews (2)

Initial Business Response /* (1000, 8, 2016/03/18) */
Contact Name and Title: *** ***/ Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***
On March 9th, 2016, We returned $to customer (ch# 4536)In addition, we sent him a $gift card for the inconvenienceHe was
satisfied with the outcome
Initial Consumer Rebuttal /* (2000, 11, 2016/03/18) */
owner contacted me and resolved issue ,thank you !!!!

On August-09-2017 Mr. [redacted]'s 2003 Kia Rio was diagnosed for no starting problem. Tested the system found the A/C Compressor was locked up and stopped the engine from turning over. It was recommended to replace AC compressor, condenser and rechecked the system. Mr. [redacted] picked up the...

vehicle without any repair due to finance (he could not afford it).On August 18 Mr. [redacted] brought the vehicle back for Recommended AC repair after he was approved by Synchrony Car Care financial for $1,500, in additional he asked us to check the front suspension of the vehicle, technician found several items on suspension needed to be replaced and repaired but Mr. [redacted] limit was about $1,500, so after AC repair was done, what was left from $1,500 was just enough to replace only one item in the list which was passenger side (Right side) broken control arm. On September 6th Mr. [redacted] brought vehicle back claiming that by replacing the right side of the vehicle's control arm and doing alignment incorrectly (according to his father) we caused the right side of the vehicle's rack and pinion to leak. We have raised his vehicle, showed Mr. [redacted] were the leak is coming from, explained to him by showing him a video of step by step how alignment is done and asked him to go and watch from YOU TUBE and learn more about it,We have tried to explain that there are several factors could cause of the leak from rack and pinion such as A- It could be due to age of the vehicle, B- wear and tear and C-last several days California had heat wave with temperature of 100 degree plus. Not because of replacing right side control arm nor alignment.But unfortunately Mr. [redacted] wanted one thing and one thing not to pay for AC repair which has noting with his Rack and pinion leak. If the vehicle was inspected by professional repair shop and they found out with prove that cause of the leak was due to perform of the incorrect alignment then we had something to consider.Sincerey[redacted]

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Address: 9285 9th St, Rancho Cucamonga, California, United States, 91730-4408


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