Haven Lending

Mr*** has been a long time client of mineI helped him buy his home with a VA loan, reduced his loan payment with a refinance months ago, and again in June 2016. I've always gone out of my way to accommodate all his requests, including coming to his workplace to pick up his
documents.For this most recent No Cost refinance which lowered his payment by $100, I arranged for Mr*** to skip two mortgage payments of $each. Plus, he got an escrow refund of about $900. In exchange, he had to bring $of his own funds at time of closing as that is an common unpleasant feature of such VA Interest Rate Reduction loans. Subtracting that from the skipped payments and escrow refund, he ended up with $extra cash in his pocket.I did also tell him that his escrow refund from his previous lender would include an additional $beyond the $he received because that is the standard reserves all lenders are supposed to have. I always advise my clients of their estimated refund and have never had an issue. It turned out that his current lender did not have those funds in reserves. We still do not have an escrow review from the previous lender to find out why there was such a severe shortage. Certainly that shortage would have been an issue when property taxes became due and I'm glad we were able to set Mr***'s mortgage right and know that no shortages are in his future that could adversely affect him.I felt bad because I know Mr*** was counting on those funds and my corporate office is in the process of making it good - even though the shortage was not our faultI hope everything works out for him and that he finds a way to enjoy the $monthly payment reduction and $extra cash he received from this "no cash out" refinance.

Mr. [redacted] has been a long time client of mine. I helped him buy his home with a VA loan, reduced his loan payment with a refinance 16 months ago, and again in June 2016.  I've always gone out of my way to accommodate all his requests, including coming to his workplace to pick up his...

documents.For this most recent No Cost refinance which lowered his payment by $100, I arranged for Mr. [redacted] to skip two mortgage payments of $2050 each.  Plus, he got an escrow refund of about $900.  In exchange, he had to bring $2400 of his own funds at time of closing as that is an common unpleasant feature of such VA Interest Rate Reduction loans.  Subtracting that from the skipped payments and escrow refund, he ended up with $2600 extra cash in his pocket.I did also tell him that his escrow refund from his previous lender would include an additional $1600 beyond the $900 he received because that is the standard reserves all lenders are supposed to have.  I always advise my clients of their estimated refund and have never had an issue.  It turned out that his current lender did not have those funds in reserves.  We still do not have an escrow review from the previous lender to find out why there was such a severe shortage.  Certainly that shortage would have been an issue when property taxes became due and I'm glad we were able to set Mr. [redacted]'s mortgage right and know that no shortages are in his future that could adversely affect him.I felt bad because I know Mr. [redacted] was counting on those funds and my corporate office is in the process of making it good - even though the shortage was not our fault. I hope everything works out for him and that he finds a way to enjoy the $100 monthly payment reduction and $2600 extra cash he received from this "no cash out" refinance.

Review: Back in the end of May 2016 I worked with [redacted] of haven lending which is owned by [redacted] for a home re finance. [redacted] contacted me with a signing date informing me that I would have to pay out of pocket 2400$ to close. I was assured by her nunerous times that if I came out of pocket that my escrow refund woukd exceed that to the amount to the amount in refund of roughly 2500$. I asked her numerous times via text if those nunbers were correct to which she told me yes my numbers were correct. I emptied my savings to pay this amount knowing I would get it bavk in 14 to 21 days from which she assured me. Weeks passed and I received a refund check of 847$ from [redacted] which was not even half of what I was assured I would receive. This has damaged me financially extremely and has now forced us to cancel our summer vacation. [redacted] obviously mis calculated and made a huge mistake which has caused me to be out over 1600$. All I ask is that I receive what was promised me and that we come to resolution quickly. I have all emails and texts from [redacted] assuring me of these numbers if you need them. Thank youDesired Settlement: Want the money that was told to me I would receive . I took a huge loss on this based upon her mistake I simply want my money that im out on.

Business

Response:

Mr. [redacted] has been a long time client of mine. I helped him buy his home with a VA loan, reduced his loan payment with a refinance 16 months ago, and again in June 2016. I've always gone out of my way to accommodate all his requests, including coming to his workplace to pick up his documents.For this most recent No Cost refinance which lowered his payment by $100, I arranged for Mr. [redacted] to skip two mortgage payments of $2050 each. Plus, he got an escrow refund of about $900. In exchange, he had to bring $2400 of his own funds at time of closing as that is an common unpleasant feature of such VA Interest Rate Reduction loans. Subtracting that from the skipped payments and escrow refund, he ended up with $2600 extra cash in his pocket.I did also tell him that his escrow refund from his previous lender would include an additional $1600 beyond the $900 he received because that is the standard reserves all lenders are supposed to have. I always advise my clients of their estimated refund and have never had an issue. It turned out that his current lender did not have those funds in reserves. We still do not have an escrow review from the previous lender to find out why there was such a severe shortage. Certainly that shortage would have been an issue when property taxes became due and I'm glad we were able to set Mr. [redacted]'s mortgage right and know that no shortages are in his future that could adversely affect him.I felt bad because I know Mr. [redacted] was counting on those funds and my corporate office is in the process of making it good - even though the shortage was not our fault. I hope everything works out for him and that he finds a way to enjoy the $100 monthly payment reduction and $2600 extra cash he received from this "no cash out" refinance.