Haven on the Lake

The property manager met with the residents and came up with a plan to do repairs in their apartmentWe replaced drywall in the dining room, kitchen, and bathroomCabinets were replaced in the kitchen and bathroomNew flooring was installed in the dining room, hallway, kitchen and bathWe also reimbursed the residents $for the testing they had done in their apartmentWork was completed April 22-23,

Complaint: ***
I am rejecting this response because:Haven on the Lake says that it’s the other property’s responsibility to follow up on the rental history requestHow would they have known if they followed up when all forms of their communication in their, Haven on the Lake, office was neglectedI was told that they had been too busy to return a vm I left days earlier, I was told their fax machine had been down for awhile, and they never responded to the email from the other propertyIn my opinion, I should not have to pay the full last month rentMy mother is leasing an apartmentShe moved in 10/1/Haven on the Lake owes me $Plus, my depositI believe that we should call it even since it’s their fault that I am still living in their property
Sincerely,
*** ***

We appreciate the feedback as we are always striving to improve upon our servicesAt the time, our fax machine was not properly functioning and our team is dedicated to responding to email and phone correspondence same dayAs we were not aware of the rental verification form until we communicated with you, we were unable to process the request in a timely enough manner to secure your new homeWhen timeliness is a factor, it is the responsibility of the new community and resident to follow up and ensure that all deadlines are being met We processed the request and unfortunately, it was too lateWe were able to accommodate you by extending your lease and waiving the month to month fee as we want you to have a comfortable transition as you secure a new homeWe apologize for the miscommunication and are here to be of service should you need any additional assistance

Complaint: ***
I am rejecting this response because: it is categorically untruetaking advantage of the fact that I did not walk
thru after moving out, the complex fraudulently declared I damaged the carpet beyond usage, beyond repair, eventhey replaced the carpet and billed mei have agreed to all other charges but this is not acceptable
Sincerely,
*** ***

Thank you for allowing us the opportunity to address these concernsWe have filed a dispute with the previous management company to collect the funds paid previously but to date, we have not received the $paymentHowever, this amount is not included in the current balance dueWe have filed
eviction proceedings for months of delinquent rent being unpaid since July We have had some promotions in our office and apologize for any miscommunication amongst Assistant ManagersWe have all worked to be on the same page in regards to the account standings and what is due in order to halt the eviction processThe last correspondence we received from the resident was to pay a check for $when the balance exceeds $2,This payment option was refused at this time as it was less than one month’s rent and it will need to be paid in certified fundsAny payment arrangements can be discussed with either the Assistant Manager or Community Manager and must be agreed upon in writingPlease let us know if we may further clarify

Thank you for bringing this concern to our attention. Our records indicate that the refund check was processed last month and that the check was received, cashed, and deposited into the claimant's back account. Documentation has been attached to confirm these details. If the former resident has any...

additional questions or concerns, we are more than happy to assist and provide resolutions for any outstanding issues.

The property manager met with the residents and came up with a plan to do repairs in their apartment. We replaced drywall in the dining room, kitchen, and bathroom. Cabinets were replaced in the kitchen and bathroom. New flooring was installed in the dining room, hallway, kitchen and bath. We also...

reimbursed the residents $205 for the testing they had done in their apartment. Work was completed April 22-23, 2016.

We have reviewed Mr. [redacted]'s file and all charges on his account are valid. Mr. [redacted] can contact CCM with further questions on his account.

Thank you for bringing these concerns to our attention. Initially, we did not receive the rental verification form and it would be the new community’s responsibility to follow up and ensure that this notice was received and being processed. Once we were made aware of this concern, we were able to...

have the form sent via email and we promptly processed the request. Shortly after, we were informed by the resident that [redacted] no longer had an available apartment home. In order to assist the resident, we showed a home similar to one we would ideally transfer her to on-site and informed her that if she was interested in the apartment, that we would move her into a similar floorplan as soon as one became available. Ultimately, we learned that we would not have one available until January and in observance of fair housing, we discussed the need for a 60 day written notice and month to month premiums. Due to the miscommunication that occurred, we agreed to waive the month to month fees in order to smooth the resident’s transition. At this time, the resident has submitted notice to vacate on 12/15 and is responsible for last month’s rent. We are happy to be of service and address any additional concerns the resident may have as she prepares to move to another community.