Greetings [redacted] , I completely apologize for my delayed responseI had two aunts suffer strokes and one of them passed away this past FridayWhile reading the company’s reply, it strikes me as odd that Kristy M [redacted] , the Property Mgr., is speaking about herself in third person, as if she’s not referred to as the PropMgrShe is the person that I expressed all of my concerns to from day oneThe dirt, dust, dander and cat hair rested on every single surface, including the walls; that includes the kitchen and bathroom cabinets (inside and out), all appliances (inside & out), on the tops of the cabinets, especially in the kitchen, in every corner and stuck in the ragged wooden bannisters/railings along the stairs that extend to the upstairs of the unitThe bad part is that the layers weren’t just dust, but thick layers of cat hair mixed with itNot to mention, the folding doors in my son’s room still has visible cat hair on it from top to bottom that was completely painted overThat’s just a clear indication of the careless manner in which my apartment unit was neglectedIn addition, there were layers of cat hair under the corners of the carpet in which, they refused to address, and yes I have pictures and video that is time/date stamped While Kristy wants to make it seem as if the only additional issues were the fact that the exhaust fans weren’t attached or the washing machine wasn’t working, the list is quite longerI guess I shouldn’t be surprised that she left out the fact that my ceiling was leaking and it took over three weeks to close the hole, or the terrible odor of cat urine/feces that still exist in the entryway, on the stairwell landing, as well as coming out of the return duct or the fact that there were small hills of what we later discovered was paint piles, nails, pebbles and trash under the carpet, or the fact that the unit was infested with ants, as well as the fact that the various light fixtures that had issues, or that there were socket covers that were either too small, exposing the walls wiring, or they were completely hanging offWhile Kristy advised that the cabinets, being from 1989, are an eye sore or the fact that every appliance in my kitchen is a different color, that’s not the issueThe cabinets were hanging loose from the hinges, several of the drawers were broken, and the cabinet under the sink in the kitchen is molded and warpedThe fix for the warped moldy cabinet, was not to replace it, but to place a piece of plywood over it and call that a fixThat’s another example of the piteous manner in which Haven takes care of its luxury propertiesJust to make it plan, there are only three appliances in the kitchen, being the stove – new, the refrigerator –old, and the dishwasher – oldSo while making it seem as if everything in the unit is new is pretty deceiving Kristy also neglected to mention that she had [redacted] come out prior to me moving in, that’s if they really cameHowever, the secondary contractor that she called in found it clear and verbalized that [redacted] did absolutely nothing; because they had to completely clean out the ducts to rid the apartment of the collected pet hair, dander, and odor that reeked from the ducts and every vent throughout the unitThe maintenance team also came and replaced the flooring in the entryway, but that didn’t address the odor on the stairwell landing, as the odor still existsWhile Haven’s provided me with a concession, it wasn’t one that they willingly offered; I had to petition for the pro-rated amount that I paid, because they were only offering $for my inconvenienceHowever, the inconvenience extends past SeptemberAs I mentioned to Kristy, if I were to return this apartment back to them at the end of my lease in the manner in which they gave it to me, in regards to just cleanliness, they would forward me a bill in excess of $So while the $offer was an insult, I advised that the concession should be exactly what they would charge me if the tables were turned in an amount that exceeds $I made it very clear that offering $was an insult, as they could have at least offered my pro-rated amount of rent of $back to me; they eventually offered my pro-rated amount Everything requested should have been addressed prior to moving inSo for Kristy to say, “Most items that were requested and completed were out of the ordinary for an apartment “turn”, is another example of the lack of standards or expectations Haven’s Properties has for their staff as well as the people they contract in, to complete adequate and sufficient workI’d also like to know exactly what “items” were out of the ordinary for an apartment turnMore than anything else, the biggest concern for me is the impact the uncleanliness of the apartment has had on my healthI am severely allergic to cat hair/dander; I had to begin using my nebulizer and inhalerNot to wait for Haven’s staff any longer, I had family assist with cleaning the unit to make it comfortable for me to live hereIn addition, I purchased two air purifiers and also had to visit my doctor because my medical condition worsenedIn-turned, I was placed on a steroidSo to say that they’ve addressed all of my concerns isn’t trueI would like for the odor to be addressed in the entryway landing, and I would also like to be compensated for my medical bills (I haven’t rec’d the bill yet), prescriptions ($37.31), reimbursement for the air purifiers ($110), as well as the additional compensation for the concession which is ($520-266.67=$253.33)So I’m seeking financial compensation in excess of $and for the PropMgrto address the odor in the unit
November 2,
Upon move in on 9/23/15, it was brought to the property manager’s attention that the apartment was not cleaned completely or “turned” fully, per the company’s standards. The cleaning company had missed a lot of items (pertaining to dust and cat dander in corners, tops of shelving, behind refrigerator, and window sills). The maintenance team neglected to secure the exhaust fans in the bathrooms and neglected to ensure that the new washing machine was installed properly. The property manager told the new resident that she would have housekeeping clean all items that were missed and maintenance will return to complete any items that needed to be addressed (particularly the exhaust fans and washing machine). The property manager also indicated that she would be happy to allow the resident to terminate her lease without penalty, due to the inconvenience she was currently going through. The property manager also gave the resident a concession for the amount of prorated rent for the month of September for any inconvenience incurred
Over the next several days and weeks, the resident continued to bring items to the property manager’s attention that she wanted cleaned, repaired, or replaced. The resident mentioned that the kitchen cabinets were “ugly and falling apart” and that the refrigerator and dishwasher were “old and dirty”. While most items could easily be repaired, I explained to the resident that all of the apartments on the property have the original cabinets and counter tops in the kitchen. This particular unit’s cabinets were in very good condition. The only appliances that were not brand new upon move in were the refrigerator and dishwasher (which are only a few years older and also in very good condition). After numerous vendors, cleaning visits, and maintenance visits over the last few weeks, the property manager, regional manager, and housekeeper all inspected the apartment home on 10/13/and noted that the unit was close to immaculate. There was absolutely nothing left to clean, repair, or replace, per the company’s standards. The property manager expressed that if she was still unhappy with all of the efforts the company had continued to complete for her, she is welcome to terminate her lease without financial penalty. The resident’s security deposit would be issued back to her upon receiving the apartment keys (pending any damages or final utility bills)
The resident’s claim that the apartment is unfit or inhabitable is false. The property has fully addressed her concerns to the best of their ability, per the company guidelines. The property has records and paid invoices of all items completed prior to move in as well as after move in (per the request of the resident). Most items that were requested and completed were out of the ordinary for an apartment “turn”. The property will of course continue to address any maintenance items that should arise; however, the property will not continue to clean or replace any more items in the apartment, unless an item is malfunctioning or inoperable.
Kristy M*** | Community Manager
Greetings [redacted] , I completely apologize for my delayed responseI had two aunts suffer strokes and one of them passed away this past FridayWhile reading the company’s reply, it strikes me as odd that Kristy M [redacted] , the Property Mgr., is speaking about herself in third person, as if she’s not referred to as the PropMgrShe is the person that I expressed all of my concerns to from day oneThe dirt, dust, dander and cat hair rested on every single surface, including the walls; that includes the kitchen and bathroom cabinets (inside and out), all appliances (inside & out), on the tops of the cabinets, especially in the kitchen, in every corner and stuck in the ragged wooden bannisters/railings along the stairs that extend to the upstairs of the unitThe bad part is that the layers weren’t just dust, but thick layers of cat hair mixed with itNot to mention, the folding doors in my son’s room still has visible cat hair on it from top to bottom that was completely painted overThat’s just a clear indication of the careless manner in which my apartment unit was neglectedIn addition, there were layers of cat hair under the corners of the carpet in which, they refused to address, and yes I have pictures and video that is time/date stamped While Kristy wants to make it seem as if the only additional issues were the fact that the exhaust fans weren’t attached or the washing machine wasn’t working, the list is quite longerI guess I shouldn’t be surprised that she left out the fact that my ceiling was leaking and it took over three weeks to close the hole, or the terrible odor of cat urine/feces that still exist in the entryway, on the stairwell landing, as well as coming out of the return duct or the fact that there were small hills of what we later discovered was paint piles, nails, pebbles and trash under the carpet, or the fact that the unit was infested with ants, as well as the fact that the various light fixtures that had issues, or that there were socket covers that were either too small, exposing the walls wiring, or they were completely hanging offWhile Kristy advised that the cabinets, being from 1989, are an eye sore or the fact that every appliance in my kitchen is a different color, that’s not the issueThe cabinets were hanging loose from the hinges, several of the drawers were broken, and the cabinet under the sink in the kitchen is molded and warpedThe fix for the warped moldy cabinet, was not to replace it, but to place a piece of plywood over it and call that a fixThat’s another example of the piteous manner in which Haven takes care of its luxury propertiesJust to make it plan, there are only three appliances in the kitchen, being the stove – new, the refrigerator –old, and the dishwasher – oldSo while making it seem as if everything in the unit is new is pretty deceiving Kristy also neglected to mention that she had [redacted] come out prior to me moving in, that’s if they really cameHowever, the secondary contractor that she called in found it clear and verbalized that [redacted] did absolutely nothing; because they had to completely clean out the ducts to rid the apartment of the collected pet hair, dander, and odor that reeked from the ducts and every vent throughout the unitThe maintenance team also came and replaced the flooring in the entryway, but that didn’t address the odor on the stairwell landing, as the odor still existsWhile Haven’s provided me with a concession, it wasn’t one that they willingly offered; I had to petition for the pro-rated amount that I paid, because they were only offering $for my inconvenienceHowever, the inconvenience extends past SeptemberAs I mentioned to Kristy, if I were to return this apartment back to them at the end of my lease in the manner in which they gave it to me, in regards to just cleanliness, they would forward me a bill in excess of $So while the $offer was an insult, I advised that the concession should be exactly what they would charge me if the tables were turned in an amount that exceeds $I made it very clear that offering $was an insult, as they could have at least offered my pro-rated amount of rent of $back to me; they eventually offered my pro-rated amount Everything requested should have been addressed prior to moving inSo for Kristy to say, “Most items that were requested and completed were out of the ordinary for an apartment “turn”, is another example of the lack of standards or expectations Haven’s Properties has for their staff as well as the people they contract in, to complete adequate and sufficient workI’d also like to know exactly what “items” were out of the ordinary for an apartment turnMore than anything else, the biggest concern for me is the impact the uncleanliness of the apartment has had on my healthI am severely allergic to cat hair/dander; I had to begin using my nebulizer and inhalerNot to wait for Haven’s staff any longer, I had family assist with cleaning the unit to make it comfortable for me to live hereIn addition, I purchased two air purifiers and also had to visit my doctor because my medical condition worsenedIn-turned, I was placed on a steroidSo to say that they’ve addressed all of my concerns isn’t trueI would like for the odor to be addressed in the entryway landing, and I would also like to be compensated for my medical bills (I haven’t rec’d the bill yet), prescriptions ($37.31), reimbursement for the air purifiers ($110), as well as the additional compensation for the concession which is ($520-266.67=$253.33)So I’m seeking financial compensation in excess of $and for the PropMgrto address the odor in the unit
November 2,
Upon move in on 9/23/15, it was brought to the property manager’s attention that the apartment was not cleaned completely or “turned” fully, per the company’s standards. The cleaning company had missed a lot of items (pertaining to dust and cat dander in corners, tops of shelving, behind refrigerator, and window sills). The maintenance team neglected to secure the exhaust fans in the bathrooms and neglected to ensure that the new washing machine was installed properly. The property manager told the new resident that she would have housekeeping clean all items that were missed and maintenance will return to complete any items that needed to be addressed (particularly the exhaust fans and washing machine). The property manager also indicated that she would be happy to allow the resident to terminate her lease without penalty, due to the inconvenience she was currently going through. The property manager also gave the resident a concession for the amount of prorated rent for the month of September for any inconvenience incurred
Over the next several days and weeks, the resident continued to bring items to the property manager’s attention that she wanted cleaned, repaired, or replaced. The resident mentioned that the kitchen cabinets were “ugly and falling apart” and that the refrigerator and dishwasher were “old and dirty”. While most items could easily be repaired, I explained to the resident that all of the apartments on the property have the original cabinets and counter tops in the kitchen. This particular unit’s cabinets were in very good condition. The only appliances that were not brand new upon move in were the refrigerator and dishwasher (which are only a few years older and also in very good condition). After numerous vendors, cleaning visits, and maintenance visits over the last few weeks, the property manager, regional manager, and housekeeper all inspected the apartment home on 10/13/and noted that the unit was close to immaculate. There was absolutely nothing left to clean, repair, or replace, per the company’s standards. The property manager expressed that if she was still unhappy with all of the efforts the company had continued to complete for her, she is welcome to terminate her lease without financial penalty. The resident’s security deposit would be issued back to her upon receiving the apartment keys (pending any damages or final utility bills)
The resident’s claim that the apartment is unfit or inhabitable is false. The property has fully addressed her concerns to the best of their ability, per the company guidelines. The property has records and paid invoices of all items completed prior to move in as well as after move in (per the request of the resident). Most items that were requested and completed were out of the ordinary for an apartment “turn”. The property will of course continue to address any maintenance items that should arise; however, the property will not continue to clean or replace any more items in the apartment, unless an item is malfunctioning or inoperable.
Kristy M*** | Community Manager