Haverty Furniture Co

Dear [redacted],
letter-spacing: 0.25pt;">First Bank & Trust, Brookings, SD ('the Bank') is in receipt of your letter dated December 12, 2014 regarding a complaint made by [redacted] In summary, [redacted] is requesting a review of, and potential credit to, her card account regarding a recently filed dispute. The Bank understands that on November 22, 2014, a dispute was filed regarding six unauthorized transactions on [redacted]' card account, and an investigation was opened. The Bank also recognizes that the investigation was completed on December 1, 2014 and [redacted]' card account has been credited appropriately. A letter was provided to [redacted] on December 1, 2014 detailing the specific resolution terms regarding her dispute. The Bank considers [redacted]' complaint resolved and offers our most sincere apologies for any inconvenience she may have experienced. If you have any further questions, please contact me.

Revdex.com 1005 La Posada Drive Austin, TX 78752 Re: Case #[redacted] Dear Ms. [redacted]: First Bank & Trust of Brookings, SD ('the Baal, is in receipt of your follow up correspondence dated October 7, 2015, in regards to a complaint made by [redacted]. In summary, Ms. [redacted] is requesting further clarification on certain functions of her new account, including interbank transfers and direct deposit. As previously stated, the Bank was informed that Ms. [redacted] activated her new Visa Mango card on August 24, 2015. The Bank does not have information regarding Ms. [redacted] Visa Mango account, as the card is issued by Sunrise Banks, NA. If there are further questions on the details of this situation, please contact Praxell Customer Service at [redacted], as they work directly with the issuing bank of Ms. [redacted] account. The Bank considers Ms. [redacted] complaint resolved and offers our most sincere apologies for any inconvenience she may have experienced.
If you have any further questions, please contact me.
 
[redacted]
General Counsel/Director of Corporate Risk Management
Cc: [redacted]
528 W 111 Street, #83
New York, NY 10025

Dear Ms. [redacted]: First...

Bank & Trust of Brookings, SD ('the Bank'), is in receipt of your email correspondence dated February 19, 2015, in regards to a complaint made by [redacted]. Per your request, this written response is being provided to confirm that the matter has been resolved. In summary, Mr. [redacted] was requesting the status of a replacement balance refund check. The Bank understands that a replacement balance refund check was sent on June 23, 2014 in the amount of $896.73 to the address listed on the account. The check was cashed on June 30, 2014. The Bank considers Mr. [redacted]' complaint resolved and offers our most sincere apologies for any inconvenience he may have experienced. If you have any further questions, please contact me. Sincerely,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Ms. [redacted]:
-0.4pt;">First Bank & Trust of Brookings, SD ('the Bank'}, is in receipt of your correspondence dated November 12, 2015, in regards to a complaint made by Usa [redacted]. In summary, Ms. [redacted] is requesting clarification on her closing balance reimbursement status to her Mango account. Although Ms. [redacted]'s complaint is regarding her Mango account, we have regarded the complaint as one against the Bank given that Mango is the marketer and service provider of the account, not the issuer. On September 17, 2015, Ms. [redacted]'s account was closed due to fraudulent transactions, and she was advised that her closing balance would be mailed to her via check between October 14, 2015, and October 23, 2015. The Bank understands Ms. [redacted] was sent a check totaling $359.00 on November 10, 2015. A copy of the check is enclosed for your review. Ms. [redacted] should receive her check within 5 business days of the mail date. Additionally, a copy of the e-mail notification Ms. [redacted] received regarding the discontinuance of the program and a copy of her most recent account history are enclosed for your review. Questions regarding the status of the balance refund check may be directed to Mango at 1-877-896-2646. The Bank considers Mr. [redacted]'s complaint resolved and offers our most sincere apologies for any Inconvenience she may have experienced. If you have any further questions, please contact me. Sincerely, [redacted]

First Bank & Trust of Brookings, SD, (the 'Bank') is in receipt of your letter dated September 13, 2014, regarding a complaint made by...

[redacted]. In summary, Ms. [redacted] states that her card has been blocked for the second time in six weeks. She is concerned with the ability to access the card, the timing of the receipt of her new card, and any potential fees that may be incurred. Ms. [redacted] is requesting to have the block removed from the card account.
On September 11, 2014, a MasterCard alert was received indicating that the full magnetic stripe of Ms. [redacted]'s Mango Prepaid MasterCard may have been compromised. For security purposes and account protection, a block was placed on her card to avoid any unauthorized charges or fraudulent activity.
The Bank understands that on September 12, 2014, Mango customer service informed Ms. [redacted] of the block on her card and sent her a new card. In an attempt to lessen the inconvenience imposed by the security block, Ms. [redacted] was advised to contact Mango customer service when at an ATM, so the block could temporarily be removed and reinstated after the withdrawal had been completed.
The Bank further understands that no unauthorized charges have been found on Ms. [redacted]'s account at this time, however, to maintain the security of the card account and according to policy, the card is to remain blocked due to the risk posed to Ms. [redacted]. Ms. [redacted] will not be charged for the new card, which is scheduled to arrive within 7­10 business days from September 12, 2014. Once the new card has been activated, Ms. [redacted] can resume normal activity with the card account.
The Bank considers Ms. [redacted]'s complaint resolved and offers our most sincere apologies for any inconvenience she may have experienced.

First Bank & Trust of Brookings, SD ('the Bank'), is in receipt of your correspondence dated September 8, 2015, in regards to a complaint made by [redacted]. In summary, Ms. [redacted] is...

requesting a closing payment for her account balance and a refund of any fees that may be assessed for account closure. Ms. [redacted] was notified that her Mango card would no longer be issued by the Bank, and she was given the option to continue her Mango relationship by activating a new card issued by Sunrise Banks, N.A. The Bank was informed that Ms. [redacted] activated her new Mango card on August 24, 2015. The Bank understands that the funds in question have been posted to Ms. [redacted]'s Mango account with Sunrise Banks, N.A., in the amount of $2917.82 as of September 1, 2015. The Mango card issued by the Bank did not have an account closing fee associated with it. If there are further questions on the details of this situation, please contact Praxell Customer Service at [redacted], as they work directly with the issuing bank of Ms. [redacted]'s account. The Bank considers Ms. [redacted]'s complaint resolved and offers our most sincere apologies for any inconvenience she may have experienced.

This has been the worst company to work with they changed over to a new card and hold your money hostage and don't have any way of fixing it. Everyone who I talked to was very hard to understand and rude. If they didn't have my money already I would be up and leaving them right now. They even tried calling this so called new company they are going to and waiting on hold with me for 30 minutes which is crazy and the guy pretty much told me I was a lair about waiting so long on the phone the 4 times I called and never got to speak with any one and I proved him wrong poor run company. the guy I spoke with was a supervisor and was very unprofessional

Complaint: [redacted]
I am rejecting this response because:
My account was still open until I called them to resolve this. The bank closed my account the day I sent in the ID and Utility Bill. Once I called them to resolve the issue they then at that point informed me that my account was being closed in April of this Year. They contacted me once saying that the bill that I emailed them was not good enough, so I sent them an energy/light bill. After this I received no further response from this bank of thieves. I emailed them and asked for an update and they emailed me back saying they couldn't disclose information through email. So, I called them and asked for the risk department time and time again after that to still not speak with anybody about my account. Everytime I confirmed who I was I was sent to a voicemail. No matter what time of day it was. The bank did not try to reach out to me not once. I left several voicemails. No I very busy at the time in 2013 to handle everything the bank wanted me to do. So I put it off to the side until I recently did my taxes this year. And my account was open this whole time. I called in occasionally to verify this. So the bank is lying about all the detail they sent out. What they are saying is they will hold on to the money. So basically they are trying to keep my money and that's not ok with me. Why not reverse the transfer on their own? Why do I have to jump through all these loops for tax refund money that's legally due to me? Why? Because they are thieves and are trying their every effort to hold on to $6000 plus because not only are they gaining interest from it but they are hoping eventually I give up on it. Well this is not happening. This is a bank and I need my money sent to me. The documents I've sent this year are valid and that's the reason that they've began to dodge me until I've gotten the Revdex.com involved. I refuse to let this issue go until they send me my check as promised following the sending in of my documents.
Regards,
[redacted]