Haverty's Furniture

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

September 15, 2015Dear [redacted] ,This letter is in reference to the letter received on September 11, regarding case it [redacted] spoke with the customer and apologized for the experience he had in our storeWe worked out a compromise for his concern, and consider the matter closed,Regards,Steve M.Asst General Manager

September 15, 2015Dear *** ***,This letter is in reference to the letter received on September 11, regarding case it ***spoke with the customer and apologized for the experience he had in our storeWe worked out a compromise for his concern, and consider the matter closed,Regards,Steve M.Asst General Manager

I disagree with the business response to my complaintIn their written response they offered no solution to the issue at hand but rather explained their side of the storyIn their response, they failed to mention that the sales person, MsMonie D***, fully acknowledged making a mistakeShe admitted being under the impression that the sleeper she sold me came with a gel memory foam mattressShe admitted this fact in front of Kathy, the store manager
In their response, Haverty’s did not accept responsibility for falsely selling me a sleeper that was not as advertisedThey did not acknowledge that they incorrectly sold me a sleeper which did not come with the correct mattress as shown at the storeFor these reasons, I reject their response
To resolve this issue, Haverty’s can exchange the spring mattress for a gel memory foam mattress and delivers it to me at no charge OR adjust my bill and refund $for the gel memory foam mattress that was not delivered to me

I have been in contact with *** *** and completed service on May 27, to repair his sectional to the customers satisfaction. If you should have any questions or concerns, please do not hesitate to contact me.Thank you,Kathleen H***Branch ManagerHavertys Furniture

After a long search for new furniture, we elected to purchase from Havertys The sales experience went well and we even had someone come into our home to take measurements and assist us in our decision making For the family room, we purchased a sectional couch, pillows, and floor rug For the living room, we purchased a couch, swivel chair, reclining chair, ottomans, pillows, and a floor rug Needless to say, we spent a lot of money at HavertysWhile the sales experience went well, the quality control of the furniture is poor The feet of our sectional couch had scratches and a rip in the fabric in one cushion A service technician was sent to replace the feet and we were mailed a new cover for the cushion We were hoping this was a mere blip on the radar but this was merely the start of our frustration with HavertysNext came our living room furniture The swivel in the swivel chair arrived broken, so another service technician came over to fix it More frustration but it was fixed The final delivery was the custom made ottomans and pillows The ottomans arrived with small wood chips and shmutz in the fabric plus an embedded staple The pillows were poorly stitchedWe had the delivery men take them back Havertys initially looked at the ottomans and told us that they would be sent to our local store so we could look at them again and see if we wanted them remade After two weeks of no communication, I called in and was notified that the ottomans and pillows were being remade and would be ready in about six weeks However, there were multiple delays in having both the ottomans and pillows remade that pushed the delivery back another six weeks To Havertys credit, they partially compensated us for the ottomans When the second set of ottomans arrived, another staple was embedded in one ottoman We were told that our options were to return the ottomans or keep them It felt like Havertys was dismissive and callous to the situation With the constant problems we experienced, it was a surprise that they weren't more over the top in their response to ensure we were satisfiedPrior to our purchase, I had seen several negative reviews of Havertys Here's another to add to the list Do not purchase your furniture from Havertys as it's quite likely you'll experience similar frustrations in their products as we did

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

September 3, 2015Dear *** ***,This letter is in response to Customer, *** ** *** of *** *** *** ***, Woodbridge, Virginia *** complaint of product issues*** *** purchased the *** queen sleeper, *** Cocktail table and protection plan including tax for a total of
$on August 15, 2015, The product in question is the *** queen sleeper ($999.99) which was delivered on Wednesday, August 19, *** *** came in to the Woodbridge store on Thursday, August 20th and spoke to his sales associateAt that time MsD*** came and asked if I could assist her with her customer, spoke to the customer and explained that the mattress that he received is the one that comes with that particular sofaHe in turn explained to me that the mattress is very uncomfortable and he wanted a more comfortable mattress that he had seen on another one of our sleeper sofa'sI asked him to show me which mattress he wanted and he at that time wasn't sure which one it was all he knew is that it was blue and foamshowed *** *** all of our mattresses that are on our sleeper sofa's and none of them were bluethen proceeded to look up what an individual queen size sleeper sofa foam mattress would Cost, quoted him the cost of a queen innerspring mattress with *** (memory foam) topper is $and a foam mattress with Gel topper is $459.99, explained to him that would be willing to work with him, however there would be a price difference between the mattress he received and the mattress he would exchange it forHe was very sure that he did not want to pay any additional amount but was not sure of the exact mattress that he wanted, then explained that he still had time to think about it since he did have the three day promise which allowed him to cancel or reselect within days from delivery*** *** said that he would go home and discuss it with his wife and he would let me know*** *** did not call back to the store.If you should have any further questions, please do not hesitate to contact me.Thank you, Kathleen H.Branch Manager-Woodbridge

August 3rd, Dear *** ***,
This letter is in reference to the letter I received on my desk on Friday July 31st regarding ID # ***Our management team in the Fairfax store has reached out to the customer and we are working on a resolution to their
complaint.We will continue to Work with the customer until the resolution is resolvedRegards,
Steve M.Assistant General Manager