Hawaii Automotive, LLC

Complaint: [redacted]
I am rejecting this response because:I am going to post the response from Acura Honolulu below so that I can reference some points:"Dear Mick McKenzie:This letter is in response to ID # [redacted] filed by [redacted]. On October 17, 2015 Ms. [redacted] brought her 2015 [redacted] to our dealership, with a complaint of, “Front brakes are starting to squeal/squeak when applying brakes at least 5 mph during traffic and car is warmed up already.” Her Acura had approximately 6,831 miles on the odometer at the time of write up. Our technician test drove the vehicle to test the brake system operation, and found that the brake system was operating normally, as designed. Did hear a light, intermittent squeak, but noise can be attributed to driving conditions, or driver input. Technician inspected front brake components, including brake pads, brake pad retaining clips and spring, brake rotors, brake calipers, brake lines/hoses, and fluid level/condition. All brake components found to be in safe operating condition, no defects found at this time, noise does not impair use, safety, or value of the vehicle. No repair performed at this time, client was notified of our findings and vehicle was picked up from the dealership the same day.Sincerely,Ruben L[redacted]"I do agree that the brakes do work.  The issue is the high-pitch squeal that is produced when applying the brakes.  Brand new brakes should not make noises as if they are indicating that they need to be replaced, as the current brakes that are outfitted on our 2015 [redacted] do.  In my opinion, the noise that the brakes produce do bring down the value of the vehicle.  Who would want to pay such a high price for a vehicle that has issues?  Acura Honolulu stated to us that they are aware of the noise issue with the [redacted] model's brakes and currently do not have any solution or alternative at this time.  They did also said that once they do have a solution, they would notify us.  That was told to us in October 2015 and it is now December 2015.  The brake issue can also be seen as a safety concern not only for us as the consumer, but also for the other drivers in the vicinity of us that can hear the high-pitched noise.  I have noticed that some drivers and passengers in the vicinity cover their ears and cringe as the noise is produced and are clearly affected by it.   My children complain about the noise when they are passengers in the vehicle saying that it hurts their ears.All we want is for Acura to fix this issue so that we can fully enjoy this product that we have purchased from their company.  It seems that Acura does not have any concern for the consumer's safety in mind in regards to this issue.  How will we understand when the brakes need to be replaced when the same noise is produced every time we apply the brakes?  Are we to bring the vehicle in for inspection every time we hear the noise just to be safe?  We would like to have peace-of-mind for my family with this product.
Sincerely,
[redacted]