Hawaii Kai Computer Guy

Complaint: [redacted] I am rejecting this response because: I was told by my employer to call Daniel myself to set up a date and time to do a remote access transfer of files like all the other employees the day after I was unable to access my email account- when I called Daniel, his phone was no longer in service My boss' exact words were "I fired him" So, if Daniel thinks he provides quality service to our company, then he is misinformed and my boss most likely doesn't want a confrontational situation I thought that a reasonable cost of $50-100.00$ for my e mails/contacts etcfrom the last years would be a possibility, but I cannot afford $nor do I feel it is warran [redacted] that I pay that much for the information I was told that Daniel was to include me in the transfer of files and for whatever reason Daniel chose not to contact me This has been detrimental to my working conditions, business relationships and a severe added stress to my everyday work I have sent Daniel an e mail and informed him that I will be taking him to small claims court if he does not handle this in a FAIR and professional manner- I have several other complaints that I will also address if this is not dealt with this week- everyday that passes is the potential for me to lose the faith of my customers Sincerely, [redacted] ***

I have previously communicated with Mr***We had an agreement which I have kept to the best of my ability I have had some extenuating circumstances over the past couple years that became increasingly difficult I will continue to honor my agreement as best I am able

From: Daniel | Hawaii Kai Computer Guy [mailto: [redacted] ] Sent: Monday, September 14, 11:AMTo: Kaina Kelley Subject: Fw: Wishing You Well From: Daniel | Hawaii Kai Computer GuySent: Tuesday, September 1, 1:PMTo: [redacted] | [redacted] Subject: RE: Wishing You Well I’m notWorked fine for meYour password is S [redacted] From: [redacted] | [redacted] Sent: Tuesday, September 01, 1:PMTo: Daniel | Hawaii Kai Computer Guy < [redacted] >Subject: RE: Wishing You Well I'm having trouble logging on to my account with na02.msexchange [redacted] .com From: Daniel | Hawaii Kai Computer Guy Sent: Tuesday, September 01, 12:PMTo: [redacted] | [redacted] Subject: RE: Wishing You Well $+ tx = $From: [redacted] | [redacted] Sent: Tuesday, September 01, 12:PMTo: Daniel | Hawaii Kai Computer Guy < [redacted] >Subject: RE: Wishing You Well Let me know the monthly fee pleaseFrom: Daniel | Hawaii Kai Computer Guy Sent: Tuesday, September 01, 12:PMTo: [redacted] | [redacted] Subject: RE: Wishing You Well LikewiseI’ll see You around town? If You need the email longer, I can attempt to see if we pay a single month, otherwise it will disable this eveningWith ***From: [redacted] | [redacted] Sent: Tuesday, September 01, 12:PMTo: Daniel | Hawaii Kai Computer Guy < [redacted] >Subject: RE: Wishing You Well Daniel, Thank you for keeping the email going today I appreciate your understanding andI know you went out of your way many times to help us and it won't be forgottenSincerely, *** From: Daniel | Hawaii Kai Computer Guy Sent: Tuesday, September 01, 12:PMTo: [redacted] | [redacted] Subject: Wishing You Well [redacted] ***, I’m presuming You received the email list when I resent yesterdayI was able to keep services active through today to ensure You had enough timeThank You for everything act of kindness and [redacted] through the yearsI wish You wellWith ***, Daniel

To restate: I did not handle the transfer or migration of email accounts; that was performed by the succeeding service provider and he should be contac***.Any further communication on the matter is pointless as I am not contrac***

From: [redacted] Sent: Monday, September 14, 11:AMTo: [redacted] Subject: Fw: Wishing You Well[If You follow the thread down you'll see the references I was sharing in our conversation]________________________________________From: Daniel | Hawaii Kai Computer GuySent: Tuesday, September 1, 1:PMTo: [redacted] | [redacted] Subject: RE: Wishing You Well DealIf You are having a challenge with migration, let me knowIf [redacted] isn’t familiar with the process, it can be a difficultIf he’s got your new mailboxes setup and You want me to do that part, let me knowI would charge a standard $per mailbox ($230), but it would likely go smoothlyIf I don’t hear from You, then we’ll proceed as planned***From: [redacted] | [redacted] Sent: Tuesday, September 01, 12:PMTo: Daniel | Hawaii Kai Computer Guy < [redacted] >Subject: RE: Wishing You Well I don't think we need to but will let you know by 3:pmFrom: Daniel | Hawaii Kai Computer Guy Sent: Tuesday, September 01, 12:PMTo: [redacted] | [redacted] Subject: RE: Wishing You Well $+ tx = $From: [redacted] | [redacted] Sent: Tuesday, September 01, 12:PMTo: Daniel | Hawaii Kai Computer Guy < [redacted] >Subject: RE: Wishing You Well Let me know the monthly fee pleaseFrom: Daniel | Hawaii Kai Computer Guy Sent: Tuesday, September 01, 12:PMTo: [redacted] | [redacted] Subject: RE: Wishing You Well LikewiseI’ll see You around town? If You need the email longer, I can attempt to see if we pay a single month, otherwise it will disable this eveningWith ***From: [redacted] | [redacted] Sent: Tuesday, September 01, 12:PMTo: Daniel | Hawaii Kai Computer Guy < [redacted] >Subject: RE: Wishing You Well Daniel, Thank you for keeping the email going today I appreciate your understanding andI know you went out of your way many times to help us and it won't be forgottenSincerely, *** From: Daniel | Hawaii Kai Computer Guy Sent: Tuesday, September 01, 12:PMTo: [redacted] | [redacted] Subject: Wishing You Well [redacted] ***, I’m presuming You received the email list when I resent yesterdayI was able to keep services active through today to ensure You had enough timeThank You for everything act of kindness and [redacted] through the yearsI wish You wellWith ***, Daniel

As sta***, Ms [redacted] is not a clientHer employer is a client and I have spoken with the company president (***) who is equally surprised by this complaint as meHe sta [redacted] that he is very satisfied by my services.Additionally, as of 09/01/the company has move to a different vendor so I am no longer responsible for their email system

All I cared about was getting a computer person to help me select a system for my home I paid for his maint service also ($2000) When he sold me the system - it dragged and felt a lot slower I brought in my friend and he proved to me that my old system was a lot faster When I challenged him, he gave me a lot of run around answers I showed him the test in front of him He did replace the system - but everything that he did - I needed to bring my friend in after to checkPlus he always was grumbling about his customers Very unprofessional I just stopped using him and said goodbye to $ It wasn't worth the stress

From: Daniel | Hawaii Kai Computer Guy [mailto:***] Sent: Monday, September 14, 11:AMTo: Kaina Kelley Subject: Fw: Wishing You Well From: Daniel | Hawaii Kai Computer GuySent: Tuesday, September 1, 1:PMTo: *** *** | *** *** ***Subject: RE: Wishing You Well I’m notWorked fine for me. Your password is S*4 From: *** *** | *** *** *** Sent: Tuesday, September 01, 1:PMTo: Daniel | Hawaii Kai Computer Guy Subject: RE: Wishing You Well I'm having trouble logging on to my account with na02.msexchange***.com From: Daniel | Hawaii Kai Computer Guy Sent: Tuesday, September 01, 12:PMTo: *** *** | *** *** ***Subject: RE: Wishing You Well $+ tx = $361.26 From: *** *** | *** *** *** Sent: Tuesday, September 01, 12:PMTo: Daniel | Hawaii Kai Computer Guy Subject: RE: Wishing You Well Let me know the monthly fee please. From: Daniel | Hawaii Kai Computer Guy Sent: Tuesday, September 01, 12:PMTo: *** *** | *** *** ***Subject: RE: Wishing You Well Likewise. I’ll see You around town? If You need the email longer, I can attempt to see if we pay a single month, otherwise it will disable this evening. With ***. From: *** *** | *** *** *** Sent: Tuesday, September 01, 12:PMTo: Daniel | Hawaii Kai Computer Guy Subject: RE: Wishing You Well Daniel, Thank you for keeping the email going today I appreciate your understanding andI know you went out of your way many times to help us and it won't be forgotten. Sincerely, *** From: Daniel | Hawaii Kai Computer Guy Sent: Tuesday, September 01, 12:PMTo: *** *** | *** *** ***Subject: Wishing You Well *** ***, I’m presuming You received the email list when I resent yesterday. I was able to keep services active through today to ensure You had enough time. Thank You for everything act of kindness and *** through the yearsI wish You well. With ***, Daniel

As sta***, Ms*** is not a clientHer employer is a client and I have spoken with the company president (***) who is equally surprised by this complaint as meHe sta*** that he is very satisfied by my services.Additionally, as of 09/01/the company has move to a different vendor so I am no
longer responsible for their email system

(The consumer indicated he/she DID NOT accept the response from the business.)
*** has repaid $in about three years; that just does not suffice at an average of $a year with about $to goSince he originally took our funds to buy equipment for us and then used the $ for other purposes, I would think *** would take extra pains to repay us and restore his nameAt my age (75) and his current rate of repayment, I doubt I'd be around to receive what he owesAloha

From: [redacted] Sent: Monday, September 14, 2015 11:00 AMTo: [redacted]Subject: Fw: Wishing You Well[If You follow the thread down you'll see the references I was sharing in our conversation]________________________________________From: Daniel | Hawaii Kai Computer GuySent: Tuesday, September 1, 2015 1:01 PMTo: [redacted] | [redacted]Subject: RE: Wishing You Well  Deal. If You are having a challenge with migration, let me know. If [redacted] isn’t familiar with the process, it can be a difficult. If he’s got your new mailboxes setup and You want me to do that part, let me know. I would charge a standard $10 per mailbox ($230), but it would likely go smoothly. If I don’t hear from You, then we’ll proceed as planned. [redacted]. From: [redacted] | [redacted] Sent: Tuesday, September 01, 2015 12:57 PMTo: Daniel | Hawaii Kai Computer Guy <[redacted]>Subject: RE: Wishing You Well I don't think we need to but will let you know by 3:00 pm. From: Daniel | Hawaii Kai Computer Guy Sent: Tuesday, September 01, 2015 12:50 PMTo: [redacted] | [redacted]Subject: RE: Wishing You Well $345 + tx = $361.26 From: [redacted] | [redacted] Sent: Tuesday, September 01, 2015 12:46 PMTo: Daniel | Hawaii Kai Computer Guy <[redacted]>Subject: RE: Wishing You Well Let me know the monthly fee please. From: Daniel | Hawaii Kai Computer Guy Sent: Tuesday, September 01, 2015 12:21 PMTo: [redacted] | [redacted]Subject: RE: Wishing You Well Likewise. I’ll see You around town. ? If You need the email longer, I can attempt to see if we pay a single month, otherwise it will disable this evening. With [redacted]. From: [redacted] | [redacted] Sent: Tuesday, September 01, 2015 12:15 PMTo: Daniel | Hawaii Kai Computer Guy <[redacted]>Subject: RE: Wishing You Well Daniel, Thank you for keeping the email going today.  I appreciate your understanding andI know you went out of your way many times to help us and it won't be forgotten. Sincerely, [redacted] From: Daniel | Hawaii Kai Computer Guy Sent: Tuesday, September 01, 2015 12:02 PMTo: [redacted] | [redacted]Subject: Wishing You Well [redacted], I’m presuming You received the email list when I resent yesterday. I was able to keep services active through today to ensure You had enough time. Thank You for everything act of kindness and [redacted] through the years. I wish You well. With [redacted], Daniel

I have previously communicated with Mr. [redacted]. We had an agreement which I have kept to the best of my ability.
I have had some extenuating circumstances over the past couple years that became increasingly difficult.
I will continue to honor my agreement as best I am able.

As sta[redacted], Ms. [redacted] is not a client. Her employer is a client and I have spoken with the company president ([redacted]) who is equally surprised by this complaint as me. He sta[redacted] that he is very satisfied by my services.Additionally, as of 09/01/15 the company has move to a different vendor so I...

am no longer responsible for their email system.

From: [redacted] Hawaii Kai Computer Guy
Sent: Friday, July 25, 2014 12:43 PM
To: [redacted]
Subject: Re: Case # [redacted]: Mr. [redacted]
Aloha [redacted],
I had been in touch with [redacted] and sending reimbursement to satisfy as I have been able. I've had a...

very difficult time these past months.
Is there something more formal you would like me to do.
Aloha,
Daniel

To restate: I did not handle the transfer or migration of email accounts; that was performed by the succeeding service provider and he should be contac[redacted].
Any further communication on the matter is pointless as I am not contrac[redacted].

Complaint: [redacted]
I am rejecting this response because:  I was told by my employer to call Daniel myself to set up a date and time to do a remote access transfer of files like all the other employees the day after I was unable to access my email account- when I called Daniel, his phone was no longer in service.  My boss' exact words were "I fired him".  So, if Daniel thinks he  provides quality service to our company, then he is misinformed and my boss most likely doesn't want a confrontational situation.  I thought that a reasonable cost of $50-100.00$ for my e mails/contacts etc. from the last 3 years would be a possibility, but I cannot afford $390.00 nor do I feel it is warran[redacted] that I pay that much for the information.  I was told that Daniel was to include me in the transfer of files and for whatever reason Daniel chose not to contact me.  This has been detrimental to my working conditions, business relationships and a severe added stress to my everyday work.  I have sent Daniel an e mail and informed him that I will be taking him to small claims court if he does not handle this in a FAIR and professional manner- I have several other complaints that I will also address if this is not  dealt with this week- everyday that passes is the potential for me to lose the faith of my customers.  
Sincerely,
[redacted]

To restate: I did not handle the transfer or migration of email accounts; that was performed by the succeeding service provider and he should be contac[redacted].Any further communication on the matter is pointless as I am not contrac[redacted].

From: [redacted] [redacted] Sent: Monday, September 14, 2015 11:00 AMTo: [redacted]Subject: Fw: Wishing You Well[If You follow the thread down you'll see the references I was sharing in our conversation]________________________________________From: Daniel | Hawaii Kai Computer GuySent: Tuesday, September 1, 2015 1:01 PMTo: [redacted] | [redacted]Subject: RE: Wishing You Well  Deal. If You are having a challenge with migration, let me know. If [redacted] isn’t familiar with the process, it can be a difficult. If he’s got your new mailboxes setup and You want me to do that part, let me know. I would charge a standard $10 per mailbox ($230), but it would likely go smoothly. If I don’t hear from You, then we’ll proceed as planned. [redacted]. From: [redacted] | [redacted] Sent: Tuesday, September 01, 2015 12:57 PMTo: Daniel | Hawaii Kai Computer Guy <[redacted]>Subject: RE: Wishing You Well I don't think we need to but will let you know by 3:00 pm. From: Daniel | Hawaii Kai Computer Guy Sent: Tuesday, September 01, 2015 12:50 PMTo: [redacted] | [redacted]Subject: RE: Wishing You Well $345 + tx = $361.26 From: [redacted] | [redacted] Sent: Tuesday, September 01, 2015 12:46 PMTo: Daniel | Hawaii Kai Computer Guy <[redacted]>Subject: RE: Wishing You Well Let me know the monthly fee please. From: Daniel | Hawaii Kai Computer Guy Sent: Tuesday, September 01, 2015 12:21 PMTo: [redacted] | [redacted]Subject: RE: Wishing You Well Likewise. I’ll see You around town. ? If You need the email longer, I can attempt to see if we pay a single month, otherwise it will disable this evening. With [redacted]. From: [redacted] | [redacted] Sent: Tuesday, September 01, 2015 12:15 PMTo: Daniel | Hawaii Kai Computer Guy <[redacted]>Subject: RE: Wishing You Well Daniel, Thank you for keeping the email going today.  I appreciate your understanding andI know you went out of your way many times to help us and it won't be forgotten. Sincerely, [redacted] From: Daniel | Hawaii Kai Computer Guy Sent: Tuesday, September 01, 2015 12:02 PMTo: [redacted] | [redacted]Subject: Wishing You Well [redacted], I’m presuming You received the email list when I resent yesterday. I was able to keep services active through today to ensure You had enough time. Thank You for everything act of kindness and [redacted] through the years. I wish You well. With [redacted], Daniel

Complaint: [redacted]
I am rejecting this response because:  I was told by my employer to call Daniel myself to set up a date and time to do a remote access transfer of files like all the other employees the day after I was unable to access my email account- when I called Daniel, his phone was no longer in service.  My boss' exact words were "I fired him".  So, if Daniel thinks he  provides quality service to our company, then he is misinformed and my boss most likely doesn't want a confrontational situation.  I thought that a reasonable cost of $50-100.00$ for my e mails/contacts etc. from the last 3 years would be a possibility, but I cannot afford $390.00 nor do I feel it is warran[redacted] that I pay that much for the information.  I was told that Daniel was to include me in the transfer of files and for whatever reason Daniel chose not to contact me.  This has been detrimental to my working conditions, business relationships and a severe added stress to my everyday work.  I have sent Daniel an e mail and informed him that I will be taking him to small claims court if he does not handle this in a FAIR and professional manner- I have several other complaints that I will also address if this is not  dealt with this week- everyday that passes is the potential for me to lose the faith of my customers.  
Sincerely,
[redacted]

From: Daniel | Hawaii Kai Computer Guy [mailto:[redacted]] Sent: Monday, September 14, 2015 11:03 AMTo: Kaina Kelley <[email protected]>Subject: Fw: Wishing You Well From: Daniel | Hawaii Kai Computer GuySent: Tuesday, September 1, 2015 1:20 PMTo: [redacted] | [redacted]Subject: RE: Wishing You Well  I’m not. Worked fine for me. Your password is S[redacted]4 From: [redacted] | [redacted] Sent: Tuesday, September 01, 2015 1:06 PMTo: Daniel | Hawaii Kai Computer Guy <[redacted]>Subject: RE: Wishing You Well I'm having trouble logging on to my account with na02.msexchange[redacted].com From: Daniel | Hawaii Kai Computer Guy Sent: Tuesday, September 01, 2015 12:50 PMTo: [redacted] | [redacted]Subject: RE: Wishing You Well $345 + tx = $361.26 From: [redacted] | [redacted] Sent: Tuesday, September 01, 2015 12:46 PMTo: Daniel | Hawaii Kai Computer Guy <[redacted]>Subject: RE: Wishing You Well Let me know the monthly fee please. From: Daniel | Hawaii Kai Computer Guy Sent: Tuesday, September 01, 2015 12:21 PMTo: [redacted] | [redacted]Subject: RE: Wishing You Well Likewise. I’ll see You around town. ? If You need the email longer, I can attempt to see if we pay a single month, otherwise it will disable this evening. With [redacted]. From: [redacted] | [redacted] Sent: Tuesday, September 01, 2015 12:15 PMTo: Daniel | Hawaii Kai Computer Guy <[redacted]>Subject: RE: Wishing You Well Daniel, Thank you for keeping the email going today.  I appreciate your understanding andI know you went out of your way many times to help us and it won't be forgotten. Sincerely, [redacted] From: Daniel | Hawaii Kai Computer Guy Sent: Tuesday, September 01, 2015 12:02 PMTo: [redacted] | [redacted]Subject: Wishing You Well [redacted], I’m presuming You received the email list when I resent yesterday. I was able to keep services active through today to ensure You had enough time. Thank You for everything act of kindness and [redacted] through the years. I wish You well. With [redacted], Daniel