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Hawaii Mortgage Experts, LLC

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Hawaii Mortgage Experts, LLC Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello Hawaii Revdex.com-[redacted] immediately reached out to Mr [redacted] to address the situation and to attempt to assist [redacted] in anyway possible.Some Background;  Mr [redacted] was a recent 2015 customer of Joe P[redacted] who assisted him and his wife with the purchase of their home.  Joe reached out...

to Mr [redacted] regarding a potential opportunity to refinance lowering their interest rate.  Continually watching interest rates to see if our clients could benefit is part of our service.  Unlike the Bank who would rather the interest rate stay high we work to make sure our clients have the best possible loan.  The dip in rates was due to a short term lender special and we attempted to reach as many of our clients as possible. Joe understood Mr [redacted]s agreement to run number and look into options as an application for which he would require a credit inquiry as credit scores play a large determining factor in the cost or credit for the interest rate.  We have since made it clear to Joe and reiterated to all our staff that we need to make it explicitly clear to the client that the credit inquiry will occur and gain their permission to do so prior to ordering.In discussions with Mr [redacted] he seemed generally satisfied with our response to his complaint.  [redacted] further discussed potential refinance options incorporating Mr [redacted]s plans offering options and benefits.  It appeared the lower rate refinance option was not overwhelmingly beneficial due to a potentially shorter time horizon in the loan and rates rising back above a beneficial level.Mr [redacted] expressed privacy of his information concerns in discussions with Don.  I want to assure you and reassure Mr [redacted] privacy of clients data is of great importance to our office.  Our offices are secure, all guests must buzzed in and escorted.  We have 24 hour alarm system monitoring.  We have professionally maintained computer firewalls.  Secure passwords required to access all computers and files.  Our servers are offsite and professionally managed in the same building as [redacted] servers.  We were in no way attempting to harm or cause issue for Mr [redacted].  We have reiterated company policy to make sure everyone makes clients explicitly aware of credit inquiry by gaining verbal permission prior to ordering.

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Address: 6700 Kalanianaole Hwy, Suite 215, Honolulu, Hawaii, United States, 96825

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