Complaint: [redacted]
I am rejecting this response because: No offer of a resolution submitted with explanation from [redacted]. I would like the company to pull the account from the collections and allow me to pay the bill that I owe and to ensure my credit is not tarnished as a result of them sending this bill to collections.
In response to [redacted] statement: I did not state that I did not receive the first notice from the collection agency. I have received two mailed notices from them and called both times to update the collections company. I stated I did not receive the initial notices from [redacted] before they sent it to collections. I have not received any notices from [redacted] in regards to this bill. The assumption made by [redacted] because of no return of mail to a third party billing company that may not have sent a notice out in the first place is not proof that a mailing was sent or received.
Sincerely,
[redacted]
Hi Ms. [redacted],Per our conversation this morning regarding this case for [redacted] whose [redacted] account no. is [redacted].This is the timeline for Mr. [redacted]'s services10/01/2014 - [redacted] processed a specimen received from David Haynes ...
DMD10/16/2014 - [redacted] billed10/23/2014 - [redacted] paid - pt's copayment $10.0810/24/2014 - Patient Statement Requested by [redacted] via file 10/27/2014 - Notification via report from the Statement Company Website that patient mailed first statement dated 10/24/201411/21/2014 - Patient Statement Requested by [redacted] via file11/24/2014 - Notification via report from the Statement Company Website that patient mailed second statement dated 10/21/201412/19/2014 - Patient Statement Requested by [redacted] via file12/22/2014 - Notification via report from the Statement Company Website that patient mailed third statement dated 12/19/201401/16/2015 - Patient Statement Requested by [redacted] via file01/19/2015 - Notification via report from the Statement Company Website that patient mailed a delinquent notice dated 01/16/201502/13/2015 - Patient Statement Requested by [redacted] via file02/16/2015 - Notification via report from the Statement Company Website that patient mailed a pre collection notice dated 02/13/201509/07/2015 - Account sent to Collection Agency - [redacted]Statements were mailed to pt's PO BOX Address on Molokai which is the same address we referred to the collection agency. We did not receive any mail return for the patient therefore we assume that the statement was delivered. The Company that we use to send our statements have been processing and printing our statements for the past 9 years. We receive a report each week for all statements that are sent out. I am not sure why the patient did not receive his statements however I know that they were mailed out. When a patient receives the pre collection notice it states on the notice that the account will be sent to a Collection Agency if the account is not paid in 10 days. It also states that a $10.00 service fee will be added to the outstanding balance. I have also spoken with [redacted] regarding the comments that Mr. [redacted] has stated in his statement with reqards to the [redacted] rep having the same issue with [redacted] personally. I think he misinterpreted what the rep said. What she said was that it happened to her personally that her account was sent to [redacted] by [redacted] not because [redacted] did not send her statements but because her mother never gave her her mail that was received at their home. She didn't know that she had a bill with [redacted] until she received a collection notice from her own Company. This is confirmed by the recording that [redacted] has on file which I personally listened to.The [redacted] rep also stated that they sent Mr. [redacted] 2 notices one initially on September 25th and the second on October 2nd. Mr [redacted] called them on October 9th to inquire about the second notice he received dated October 2nd. He stated at that time that he did not receive the first notice dated September 25th. Why did he not receive their initial notice?I would just like to say that I am sorry that Mr. [redacted] for whatever reason did not receive his statements from [redacted] and [redacted] (1st Notice) personally even though it was mailed to his correct PO BOX address. We have policies and procedures in place to ensure that we process all our patient accounts in a timely and professional manner. There have been occasions in which we have not been able to file claims and/or bill patients within a timely manner for various reasons. When those instances occur [redacted] will take responsibility for the claim and not bill the patient or Insurance.-- Colleen K[redacted]Hawaii Pathologists' Laboratory, LLP
Please let Mr. [redacted] know that we will not pull his account from the Collection Agency due to all proper procedures were followed by [redacted]. Currently his account has not been marked on his credit report as the Agency has a criteria in which they follow before reporting to the credit bureau. Mr. [redacted] should call [redacted] to inquire about their policies as of today his balance remains $20.08 which he needs to remit to [redacted] in order to clear his account balance with Hawaii Pathologist's Laboratory.Thank you,Colleen K[redacted]
Please let Mr. [redacted] know that we will not pull his account from the Collection Agency due to all proper procedures were followed by [redacted]. Currently his account has not been marked on his credit report as the Agency has a criteria in which they follow before reporting to the credit bureau. Mr. [redacted] should call [redacted] to inquire about their policies as of today his balance remains $20.08 which he needs to remit to [redacted] in order to clear his account balance with Hawaii Pathologist's Laboratory.
Thank you,
Colleen K[redacted]
Hi Ms. [redacted],Per our conversation this morning regarding this case for [redacted] whose [redacted] account no. is [redacted].This is the timeline for Mr. [redacted]'s services10/01/2014 - [redacted] processed a specimen received from David Haynes ...
DMD10/16/2014 - [redacted] billed10/23/2014 - [redacted] paid - pt's copayment $10.0810/24/2014 - Patient Statement Requested by [redacted] via file 10/27/2014 - Notification via report from the Statement Company Website that patient mailed first statement dated 10/24/201411/21/2014 - Patient Statement Requested by [redacted] via file11/24/2014 - Notification via report from the Statement Company Website that patient mailed second statement dated 10/21/201412/19/2014 - Patient Statement Requested by [redacted] via file12/22/2014 - Notification via report from the Statement Company Website that patient mailed third statement dated 12/19/201401/16/2015 - Patient Statement Requested by [redacted] via file01/19/2015 - Notification via report from the Statement Company Website that patient mailed a delinquent notice dated 01/16/201502/13/2015 - Patient Statement Requested by [redacted] via file02/16/2015 - Notification via report from the Statement Company Website that patient mailed a pre collection notice dated 02/13/201509/07/2015 - Account sent to Collection Agency - [redacted]Statements were mailed to pt's PO BOX Address on Molokai which is the same address we referred to the collection agency. We did not receive any mail return for the patient therefore we assume that the statement was delivered. The Company that we use to send our statements have been processing and printing our statements for the past 9 years. We receive a report each week for all statements that are sent out. I am not sure why the patient did not receive his statements however I know that they were mailed out. When a patient receives the pre collection notice it states on the notice that the account will be sent to a Collection Agency if the account is not paid in 10 days. It also states that a $10.00 service fee will be added to the outstanding balance. I have also spoken with [redacted] regarding the comments that Mr. [redacted] has stated in his statement with reqards to the [redacted] rep having the same issue with [redacted] personally. I think he misinterpreted what the rep said. What she said was that it happened to her personally that her account was sent to [redacted] by [redacted] not because [redacted] did not send her statements but because her mother never gave her her mail that was received at their home. She didn't know that she had a bill with [redacted] until she received a collection notice from her own Company. This is confirmed by the recording that [redacted] has on file which I personally listened to.The [redacted] rep also stated that they sent Mr. [redacted] 2 notices one initially on September 25th and the second on October 2nd. Mr [redacted] called them on October 9th to inquire about the second notice he received dated October 2nd. He stated at that time that he did not receive the first notice dated September 25th. Why did he not receive their initial notice?I would just like to say that I am sorry that Mr. [redacted] for whatever reason did not receive his statements from [redacted] and [redacted] (1st Notice) personally even though it was mailed to his correct PO BOX address. We have policies and procedures in place to ensure that we process all our patient accounts in a timely and professional manner. There have been occasions in which we have not been able to file claims and/or bill patients within a timely manner for various reasons. When those instances occur [redacted] will take responsibility for the claim and not bill the patient or Insurance.-- Colleen K[redacted]Hawaii Pathologists' Laboratory, LLP
I have signed and faxed the HIPAA authorization to 808-628-3970. Transmission verified 10/26/15 at 11:24. Thank you,[redacted]
Complaint: [redacted]
I am rejecting this response because: No offer of a resolution submitted with explanation from [redacted]. I would like the company to pull the account from the collections and allow me to pay the bill that I owe and to ensure my credit is not tarnished as a result of them sending this bill to collections.
In response to [redacted] statement: I did not state that I did not receive the first notice from the collection agency. I have received two mailed notices from them and called both times to update the collections company. I stated I did not receive the initial notices from [redacted] before they sent it to collections. I have not received any notices from [redacted] in regards to this bill. The assumption made by [redacted] because of no return of mail to a third party billing company that may not have sent a notice out in the first place is not proof that a mailing was sent or received.
Sincerely,
[redacted]
Hi Ms. [redacted],Per our conversation this morning regarding this case for [redacted] whose [redacted] account no. is [redacted].This is the timeline for Mr. [redacted]'s services10/01/2014 - [redacted] processed a specimen received from David Haynes ...
DMD10/16/2014 - [redacted] billed10/23/2014 - [redacted] paid - pt's copayment $10.0810/24/2014 - Patient Statement Requested by [redacted] via file 10/27/2014 - Notification via report from the Statement Company Website that patient mailed first statement dated 10/24/201411/21/2014 - Patient Statement Requested by [redacted] via file11/24/2014 - Notification via report from the Statement Company Website that patient mailed second statement dated 10/21/201412/19/2014 - Patient Statement Requested by [redacted] via file12/22/2014 - Notification via report from the Statement Company Website that patient mailed third statement dated 12/19/201401/16/2015 - Patient Statement Requested by [redacted] via file01/19/2015 - Notification via report from the Statement Company Website that patient mailed a delinquent notice dated 01/16/201502/13/2015 - Patient Statement Requested by [redacted] via file02/16/2015 - Notification via report from the Statement Company Website that patient mailed a pre collection notice dated 02/13/201509/07/2015 - Account sent to Collection Agency - [redacted]Statements were mailed to pt's PO BOX Address on Molokai which is the same address we referred to the collection agency. We did not receive any mail return for the patient therefore we assume that the statement was delivered. The Company that we use to send our statements have been processing and printing our statements for the past 9 years. We receive a report each week for all statements that are sent out. I am not sure why the patient did not receive his statements however I know that they were mailed out. When a patient receives the pre collection notice it states on the notice that the account will be sent to a Collection Agency if the account is not paid in 10 days. It also states that a $10.00 service fee will be added to the outstanding balance. I have also spoken with [redacted] regarding the comments that Mr. [redacted] has stated in his statement with reqards to the [redacted] rep having the same issue with [redacted] personally. I think he misinterpreted what the rep said. What she said was that it happened to her personally that her account was sent to [redacted] by [redacted] not because [redacted] did not send her statements but because her mother never gave her her mail that was received at their home. She didn't know that she had a bill with [redacted] until she received a collection notice from her own Company. This is confirmed by the recording that [redacted] has on file which I personally listened to.The [redacted] rep also stated that they sent Mr. [redacted] 2 notices one initially on September 25th and the second on October 2nd. Mr [redacted] called them on October 9th to inquire about the second notice he received dated October 2nd. He stated at that time that he did not receive the first notice dated September 25th. Why did he not receive their initial notice?I would just like to say that I am sorry that Mr. [redacted] for whatever reason did not receive his statements from [redacted] and [redacted] (1st Notice) personally even though it was mailed to his correct PO BOX address. We have policies and procedures in place to ensure that we process all our patient accounts in a timely and professional manner. There have been occasions in which we have not been able to file claims and/or bill patients within a timely manner for various reasons. When those instances occur [redacted] will take responsibility for the claim and not bill the patient or Insurance.-- Colleen K[redacted]Hawaii Pathologists' Laboratory, LLP
Please let Mr. [redacted] know that we will not pull his account from the Collection Agency due to all proper procedures were followed by [redacted]. Currently his account has not been marked on his credit report as the Agency has a criteria in which they follow before reporting to the credit bureau. Mr. [redacted] should call [redacted] to inquire about their policies as of today his balance remains $20.08 which he needs to remit to [redacted] in order to clear his account balance with Hawaii Pathologist's Laboratory.Thank you,Colleen K[redacted]
Please let Mr. [redacted] know that we will not pull his account from the Collection Agency due to all proper procedures were followed by [redacted]. Currently his account has not been marked on his credit report as the Agency has a criteria in which they follow before reporting to the credit bureau. Mr. [redacted] should call [redacted] to inquire about their policies as of today his balance remains $20.08 which he needs to remit to [redacted] in order to clear his account balance with Hawaii Pathologist's Laboratory.
Thank you,
Colleen K[redacted]
I have signed and faxed the HIPAA authorization to 808-628-3970. Transmission verified 10/26/15 at 11:24.
Thank you,
[redacted]
Hi Ms. [redacted],Per our conversation this morning regarding this case for [redacted] whose [redacted] account no. is [redacted].This is the timeline for Mr. [redacted]'s services10/01/2014 - [redacted] processed a specimen received from David Haynes ...
DMD10/16/2014 - [redacted] billed10/23/2014 - [redacted] paid - pt's copayment $10.0810/24/2014 - Patient Statement Requested by [redacted] via file 10/27/2014 - Notification via report from the Statement Company Website that patient mailed first statement dated 10/24/201411/21/2014 - Patient Statement Requested by [redacted] via file11/24/2014 - Notification via report from the Statement Company Website that patient mailed second statement dated 10/21/201412/19/2014 - Patient Statement Requested by [redacted] via file12/22/2014 - Notification via report from the Statement Company Website that patient mailed third statement dated 12/19/201401/16/2015 - Patient Statement Requested by [redacted] via file01/19/2015 - Notification via report from the Statement Company Website that patient mailed a delinquent notice dated 01/16/201502/13/2015 - Patient Statement Requested by [redacted] via file02/16/2015 - Notification via report from the Statement Company Website that patient mailed a pre collection notice dated 02/13/201509/07/2015 - Account sent to Collection Agency - [redacted]Statements were mailed to pt's PO BOX Address on Molokai which is the same address we referred to the collection agency. We did not receive any mail return for the patient therefore we assume that the statement was delivered. The Company that we use to send our statements have been processing and printing our statements for the past 9 years. We receive a report each week for all statements that are sent out. I am not sure why the patient did not receive his statements however I know that they were mailed out. When a patient receives the pre collection notice it states on the notice that the account will be sent to a Collection Agency if the account is not paid in 10 days. It also states that a $10.00 service fee will be added to the outstanding balance. I have also spoken with [redacted] regarding the comments that Mr. [redacted] has stated in his statement with reqards to the [redacted] rep having the same issue with [redacted] personally. I think he misinterpreted what the rep said. What she said was that it happened to her personally that her account was sent to [redacted] by [redacted] not because [redacted] did not send her statements but because her mother never gave her her mail that was received at their home. She didn't know that she had a bill with [redacted] until she received a collection notice from her own Company. This is confirmed by the recording that [redacted] has on file which I personally listened to.The [redacted] rep also stated that they sent Mr. [redacted] 2 notices one initially on September 25th and the second on October 2nd. Mr [redacted] called them on October 9th to inquire about the second notice he received dated October 2nd. He stated at that time that he did not receive the first notice dated September 25th. Why did he not receive their initial notice?I would just like to say that I am sorry that Mr. [redacted] for whatever reason did not receive his statements from [redacted] and [redacted] (1st Notice) personally even though it was mailed to his correct PO BOX address. We have policies and procedures in place to ensure that we process all our patient accounts in a timely and professional manner. There have been occasions in which we have not been able to file claims and/or bill patients within a timely manner for various reasons. When those instances occur [redacted] will take responsibility for the claim and not bill the patient or Insurance.-- Colleen K[redacted]Hawaii Pathologists' Laboratory, LLP