The tenant had a $security depositWe charged them $worth of damages, and refunded $to the past resident. We charged them for everything that we could PROVE was their fault, and of course not wear and tear. These owners wanted us to charge outrageous amounts
for itemsFor instance, they requested that we charge $for Terminex for a years service as they saw two roaches (we saw none), to clean and trash out the house $800, $for a washing machine that broke during tenancyThis item was stated that would not be repaired by owner if broken; therefore, the tenant just purchased one for them and of course they would take with them at the end of tenancyThey wanted to charge $for a small pane of glass for a window that a rock from the neighbors' mower (we were later told) had hitThey wanted to charge $for painting a ceiling from a leak that was not the tenant's fault. We did charge $for a carpet stain (we have pictures), but the owner wanted to charge $for a full replacementWe cannot do that since they only lived there yearsWe have to consider the life of a carpet, the age of the carpet,,etc. In closing we believe that we did charge the past tenants for what their true damages were as we do have pictures. Quite frankly, these owners should have a much better understanding of the proerty managment industry laws and rules before they rent a property again
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Vista has failed to address the kitchen fire was caused by the tenants, that I was never informed about. In addition to the 2 doors damages that I have listed, the AC , which the tenants had never replaced the filters, which caused major damages to the unit, mounted in the thousands of Dollars that I had to claim it on the insurance, consequently tripled my monthly premiums. The washer is missing..I was never informed of any damages. I should have been given the option to fix or keep, the washer is gone, it came with the house, it should have stayed in the house; broken or not.
Regards,
[redacted]
One of my co-workers, Angie, has worked with this Mr. [redacted] from the beginning of his lease term and below is our response from prior emails:
"Unfortunately because you...
failed to turn in the move-in
inspection report given to you when you signed the lease, we have nothing to
document that there were any issues at move in. As we discussed, I even
reviewed the move-out inspection and pictures from the tenant prior to you
regarding the damage to the carpet to see if any issues where there prior to
you moving in. Because there were a few
small spots in the carpet at the prior move out, I was able to keep you from
being charged for any of the carpet damage, even though some of the carpet
damage appeared to be substantially more than was there prior. According to the Landlord/Tenant laws and the lease
agreement you signed, the tenant is responsible for returning thoroughly
cleaning the property...that is not considered normal wear and tear."This is another correspondence:
"As long as you handled everything on the list
that I emailed you there was to be no charges. However, when we checked
the items you were going to have the cleaner do had not been done.
Therefore we had to send a cleaner out before the new tenant could
move in. I had the cleaner take pictures prior to cleaning, which I
have attached. I certainly did everything I could to keep you from
incurring charges from your deposit by sending a detailed list and
pictures of what needed to be done. I also allowed you to keep the
keys to the property without charging any proration of rent, while you
completed these things. You were only charged for the bare minimum,
which was patching the holes in walls that were larger than standard
nail holes, cleaning that was not completed and for maintenance to go in
and clean the remainder of the back yard/trimmings. Going by your explanation of the work that was done,
I did say that sounded like you had gotten it all squared away.
However when a Vista rep went to check it, they found that it was not all
completed and still needed further attention. Again, I apologize that you were charged but would
like to reassure you that you were only charged items above normal
wear and tear that required further attention to make ready for the new
residents."
Best Regards,
Heather C[redacted]
President/BIC
Vista Realty, Inc.
[redacted], my accounts receivable manager, stated the following:
"[redacted], called with an
attitude from the very beginning because she was angry the...
additional charges
had been put on her credit. I attempted to ‘help’ her with the situation. After
being cursed/yelled at and being called stupid because I didn’t know what I was
talking about, YES I hung up the phone…
But before all of this… her
complaint was in reference to charges at the credit bureau. She wanted to know
what they were for…I told her what I saw in the computer as far as the
additional months she was charged after she moved before a new tenant moved in.
She felt she should not have to complete the terms of her lease as long as she
gave a 30 day notice. I explained (very nicely at first) that a lease is a
binding contract and even though you give a 30 day notice, you are still
responsible until the end of your lease (which expired 5/31/14) or until
someone moves in. I told her someone apparently moved in March 25, 2014 because
she was only charged through 3/24/14. That is when she became very belligerent
and told me she had been in property management and we could not do this. I
then stated, “since you have done property management before then you should
know that a lease is a binding contract. She was adamant that all was required
was a 30 day notice…She did state when she moved in, she saw dead roaches and
was told by manager it was because they had recently treated the unit. She said
her reason for moving was because when the ‘neighbors’ moved … all of ‘their
roaches’ came to her apartment and she had a small child.
At some point, she said all I
was suppose to have signed was a 6 month lease at her time of renewal… I told
her that was good news because she had stayed 6 months. I told her the computer
said 12 months and asked her what her lease said… She said she didn’t know and
it didn’t matter because she told the manager she only wanted a 6 month lease.
I told her it did matter because we could not charge her past those 6 months if
that is all she signed, but if she signed for 1 year she was responsible for
that time. The conversation went left from that point…"
Our records show that it was a one year lease term. If [redacted] can prove otherwise, I will remove the additional rental months that was not in her lease term.
Best Regards,
Heather C[redacted]
Vista Realty, Inc.
President/BIC
The tenant had a $security depositWe charged them $worth of damages, and refunded $to the past resident. We charged them for everything that we could PROVE was their fault, and of course not wear and tear. These owners wanted us to charge outrageous amounts
for itemsFor instance, they requested that we charge $for Terminex for a years service as they saw two roaches (we saw none), to clean and trash out the house $800, $for a washing machine that broke during tenancyThis item was stated that would not be repaired by owner if broken; therefore, the tenant just purchased one for them and of course they would take with them at the end of tenancyThey wanted to charge $for a small pane of glass for a window that a rock from the neighbors' mower (we were later told) had hitThey wanted to charge $for painting a ceiling from a leak that was not the tenant's fault. We did charge $for a carpet stain (we have pictures), but the owner wanted to charge $for a full replacementWe cannot do that since they only lived there yearsWe have to consider the life of a carpet, the age of the carpet,,etc. In closing we believe that we did charge the past tenants for what their true damages were as we do have pictures. Quite frankly, these owners should have a much better understanding of the proerty managment industry laws and rules before they rent a property again
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Vista has failed to address the kitchen fire was caused by the tenants, that I was never informed about. In addition to the 2 doors damages that I have listed, the AC , which the tenants had never replaced the filters, which caused major damages to the unit, mounted in the thousands of Dollars that I had to claim it on the insurance, consequently tripled my monthly premiums. The washer is missing..I was never informed of any damages. I should have been given the option to fix or keep, the washer is gone, it came with the house, it should have stayed in the house; broken or not.
Regards,
[redacted]
One of my co-workers, Angie, has worked with this Mr. [redacted] from the beginning of his lease term and below is our response from prior emails:
"Unfortunately because you...
failed to turn in the move-in
inspection report given to you when you signed the lease, we have nothing to
document that there were any issues at move in. As we discussed, I even
reviewed the move-out inspection and pictures from the tenant prior to you
regarding the damage to the carpet to see if any issues where there prior to
you moving in. Because there were a few
small spots in the carpet at the prior move out, I was able to keep you from
being charged for any of the carpet damage, even though some of the carpet
damage appeared to be substantially more than was there prior. According to the Landlord/Tenant laws and the lease
agreement you signed, the tenant is responsible for returning thoroughly
cleaning the property...that is not considered normal wear and tear."This is another correspondence:
"As long as you handled everything on the list
that I emailed you there was to be no charges. However, when we checked
the items you were going to have the cleaner do had not been done.
Therefore we had to send a cleaner out before the new tenant could
move in. I had the cleaner take pictures prior to cleaning, which I
have attached. I certainly did everything I could to keep you from
incurring charges from your deposit by sending a detailed list and
pictures of what needed to be done. I also allowed you to keep the
keys to the property without charging any proration of rent, while you
completed these things. You were only charged for the bare minimum,
which was patching the holes in walls that were larger than standard
nail holes, cleaning that was not completed and for maintenance to go in
and clean the remainder of the back yard/trimmings. Going by your explanation of the work that was done,
I did say that sounded like you had gotten it all squared away.
However when a Vista rep went to check it, they found that it was not all
completed and still needed further attention. Again, I apologize that you were charged but would
like to reassure you that you were only charged items above normal
wear and tear that required further attention to make ready for the new
residents."
Best Regards,
Heather C[redacted]
President/BIC
Vista Realty, Inc.
[redacted], my accounts receivable manager, stated the following:
"[redacted], called with an
attitude from the very beginning because she was angry the...
additional charges
had been put on her credit. I attempted to ‘help’ her with the situation. After
being cursed/yelled at and being called stupid because I didn’t know what I was
talking about, YES I hung up the phone…
But before all of this… her
complaint was in reference to charges at the credit bureau. She wanted to know
what they were for…I told her what I saw in the computer as far as the
additional months she was charged after she moved before a new tenant moved in.
She felt she should not have to complete the terms of her lease as long as she
gave a 30 day notice. I explained (very nicely at first) that a lease is a
binding contract and even though you give a 30 day notice, you are still
responsible until the end of your lease (which expired 5/31/14) or until
someone moves in. I told her someone apparently moved in March 25, 2014 because
she was only charged through 3/24/14. That is when she became very belligerent
and told me she had been in property management and we could not do this. I
then stated, “since you have done property management before then you should
know that a lease is a binding contract. She was adamant that all was required
was a 30 day notice…She did state when she moved in, she saw dead roaches and
was told by manager it was because they had recently treated the unit. She said
her reason for moving was because when the ‘neighbors’ moved … all of ‘their
roaches’ came to her apartment and she had a small child.
At some point, she said all I
was suppose to have signed was a 6 month lease at her time of renewal… I told
her that was good news because she had stayed 6 months. I told her the computer
said 12 months and asked her what her lease said… She said she didn’t know and
it didn’t matter because she told the manager she only wanted a 6 month lease.
I told her it did matter because we could not charge her past those 6 months if
that is all she signed, but if she signed for 1 year she was responsible for
that time. The conversation went left from that point…"
Our records show that it was a one year lease term. If [redacted] can prove otherwise, I will remove the additional rental months that was not in her lease term.
Best Regards,
Heather C[redacted]
Vista Realty, Inc.
President/BIC