[redacted] , my accounts receivable manager, stated the following: " [redacted] , called with an attitude from the very beginning because she was angry the additional charges had been put on her creditI attempted to ‘help’ her with the situationAfter being cursed/yelled at and being called stupid because I didn’t know what I was talking about, YES I hung up the phone But before all of this her complaint was in reference to charges at the credit bureauShe wanted to know what they were for I told her what I saw in the computer as far as the additional months she was charged after she moved before a new tenant moved in She felt she should not have to complete the terms of her lease as long as she gave a day noticeI explained (very nicely at first) that a lease is a binding contract and even though you give a day notice, you are still responsible until the end of your lease (which expired 5/31/14) or until someone moves inI told her someone apparently moved in March 25, because she was only charged through 3/24/That is when she became very belligerent and told me she had been in property management and we could not do thisI then stated, “since you have done property management before then you should know that a lease is a binding contractShe was adamant that all was required was a day notice She did state when she moved in, she saw dead roaches and was told by manager it was because they had recently treated the unitShe said her reason for moving was because when the ‘neighbors’ moved all of ‘their roaches’ came to her apartment and she had a small child At some point, she said all I was suppose to have signed was a month lease at her time of renewal I told her that was good news because she had stayed monthsI told her the computer said months and asked her what her lease said She said she didn’t know and it didn’t matter because she told the manager she only wanted a month lease I told her it did matter because we could not charge her past those months if that is all she signed, but if she signed for year she was responsible for that timeThe conversation went left from that point " Our records show that it was a one year lease termIf [redacted] can prove otherwise, I will remove the additional rental months that was not in her lease termBest Regards, Heather C [redacted] Vista Realty, IncPresident/BIC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Vista has failed to address the kitchen fire was caused by the tenants, that I was never informed aboutIn addition to the doors damages that I have listed, the AC , which the tenants had never replaced the filters, which caused major damages to the unit, mounted in the thousands of Dollars that I had to claim it on the insurance, consequently tripled my monthly premiumsThe washer is missing..I was never informed of any damagesI should have been given the option to fix or keep, the washer is gone, it came with the house, it should have stayed in the house; broken or not Regards, [redacted]
[redacted] , my accounts receivable manager, stated the following: " [redacted] , called with an attitude from the very beginning because she was angry the additional charges had been put on her creditI attempted to ‘help’ her with the situationAfter being cursed/yelled at and being called stupid because I didn’t know what I was talking about, YES I hung up the phone But before all of this her complaint was in reference to charges at the credit bureauShe wanted to know what they were for I told her what I saw in the computer as far as the additional months she was charged after she moved before a new tenant moved in She felt she should not have to complete the terms of her lease as long as she gave a day noticeI explained (very nicely at first) that a lease is a binding contract and even though you give a day notice, you are still responsible until the end of your lease (which expired 5/31/14) or until someone moves inI told her someone apparently moved in March 25, because she was only charged through 3/24/That is when she became very belligerent and told me she had been in property management and we could not do thisI then stated, “since you have done property management before then you should know that a lease is a binding contractShe was adamant that all was required was a day notice She did state when she moved in, she saw dead roaches and was told by manager it was because they had recently treated the unitShe said her reason for moving was because when the ‘neighbors’ moved all of ‘their roaches’ came to her apartment and she had a small child At some point, she said all I was suppose to have signed was a month lease at her time of renewal I told her that was good news because she had stayed monthsI told her the computer said months and asked her what her lease said She said she didn’t know and it didn’t matter because she told the manager she only wanted a month lease I told her it did matter because we could not charge her past those months if that is all she signed, but if she signed for year she was responsible for that timeThe conversation went left from that point " Our records show that it was a one year lease termIf [redacted] can prove otherwise, I will remove the additional rental months that was not in her lease termBest Regards, Heather C [redacted] Vista Realty, IncPresident/BIC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Vista has failed to address the kitchen fire was caused by the tenants, that I was never informed aboutIn addition to the doors damages that I have listed, the AC , which the tenants had never replaced the filters, which caused major damages to the unit, mounted in the thousands of Dollars that I had to claim it on the insurance, consequently tripled my monthly premiumsThe washer is missing..I was never informed of any damagesI should have been given the option to fix or keep, the washer is gone, it came with the house, it should have stayed in the house; broken or not Regards, [redacted]