Hawaii Traditional Gold & Silver

Dear Revdex.com of Hawaii,I just got a letter from you regarding customer complaint ( [redacted] )I'm very sorry to hear that the ring was warped.And I'm very surprise the customer couldn't contactusBecause our phone line is always open to customerduring business hour (8am to 11pm) days, except any technical issue of [redacted] company.I reviewed customer's complaint detail.This is the fact that I understand.Customer bought rings at the date of 7/22/from our Hawaii Tradition Gold storeAnd the ring design was fixed because of discrepancyNow, the problem is the ring was warped so customer want to repairAnd the other issue is the customer tried to contact us but nobody answer the phoneAm I clear?I don't have any idea what happens on that ring or what the current shape is with only the word of 'warped' without picturesThoseare very tiny rings (theone is 2mm and the other is 3mm width)So it is very easy to warpI just guess that might happen during shipping process, during wearing it, or how to take care of.Anyway, REGARDLESS WHAT HAPPEN OR WHOSE FAULT, our handmade product is always guaranteed to be repair at any time with free of chargeWe only charge for shippingand materialcost in case we need more gold to repair.Please pass our sincere sorry of heart to the customer, and let her know our courtesy program will cover the ring to be repair with free of charge including shipping cost to customer.Just simply send it to us or feel freely contact us directly through the phone or emailAny language (English or Japanese) are welcomed.Hawaii Traditional Gold & Silver, Inc[redacted] Here is the contact information [redacted] ***Thank you for letting me know about the customer complaintIf you have any question, please let me know

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I was able to contact with the business Thank you for your assistance Sincerely, [redacted]