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Hawaii Vacation Rentals Inc

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Hawaii Vacation Rentals Inc Reviews (2)

From: [redacted] Sent: Wednesday, April 01, 2015 4:42 PMTo: [redacted]Subject:...

reply to 'complaint' - from [redacted]/hawaii vacation rentals Aloha [redacted]:  We were  informed you were overseeing this 'complaint, id# [redacted], last name of "[redacted]", and wanted to get our reply back to you asap.  We are disputing the omission of the truths here, and what actually transpired: Person is not telling whole truth. She booked condo with us for 8 Nights in April several weeks ago, and was informed of rates as well as noted couple of times to here that it was totallynon-refundable/was special rate, and to get travel Insurance. She agree to booking and reservations were made. On initial confirm, we made a mistake and charged for 7 nights vs. 8, and had typo on base rate, but total rates were correct.   We informed her of mistake, apologized to her and sent her revised confirmfor total of 8 nights, balance due of $1621.78  and corrected rate.  She failed to mention this, the truth on what happened here,  and is eluding to the fact she was 'overcharged' on next email, which she was not. She also asked for refund/change departure date to 1 night less,  after advising was non-refundable, which she did not mention. In good faith we tried to change the date on booking twice, but management would not make exception as was special, no-refundable rate, and client was advised. We sincerely tried, as our practice is devoted to customer service. This is also omitted in her 'complaint.' There are no 'refunds' due to her. We did not 'change the contract' several times, only  corrected the number of nights and typo on rate.  We already apologized for any inconvenience, and wish her a wonderful trip! aloha [redacted]/Hawaii vacations.   ps: Please confirm receipt of this email and dissolution of above.  Thank you,

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because:
Please read the e-mails attached. He obviously needs to pay closer attention to what he is asked and what he sends. They show the numerous incorrect information I received.
I have also included the e-mail from [redacted]. This shows the actually correct charges. Unfortunately I didn't call them directly until all the hassles with [redacted]. I was so frustrated at the end I felt like not going.
 
Sincerely,
[redacted]

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