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Hawaiian Holiday Tanning & Beauty Salon

1919 Black River Blvd N, Rome, New York, United States, 13440-2446

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Reviews Beauty Salon Hawaiian Holiday Tanning & Beauty Salon

Hawaiian Holiday Tanning & Beauty Salon Reviews (%countItem)

I was a customer at Hawiian Holiday Tan fro 4 years while at college. I was a *** College Student so therefore lived in the area when I was at school. When COVID hit obviously they closed and therefore didnt bill customers. Due to COVID I moved back home which was 2 hours away. When they had opened back up I was Charged 27.50 for the month. There policy states to cancel you have to do this in person or send a letter as well as giving 30 days notice. When they opened back up I had called and explained the circumstances and they proceeded to tell me to write a letter. I have sent TWO letters to their PO Box in Yorkvilel. I called when they opened back up to cancel my tanning package. I have then been charged on June 13th, July 3rd, August 3rd, and September 1st 27.50. I was fine with the June charge as It hadn't been 30 days notice to cancel my package BUT didnt have the opportunity to give them 30 days as COVID hit and they were closed. The multiple times I have called and spoken to a manager. Every time I start to question the charges they just say they have spoken to the owner and that is all they can do, and after I start to question if I can speak to the owner they then hang up which is unprofessional. The customer service that they have provided is just down right unprofessional. I am not the only customer that this has happened to as well. The only thing they have done is finally cancel my membership on September 2nd, 2020 which should have been done 3 months ago like requested.

I was unable to cancel my membership. Hawaiian Holiday has a policy that if you want to cancel your membership you need to give a 30 day notice and you will still be charged for those next 30 days. I tried to call the store several times while they were closed due to COVID-19 to cancel and no one ever answered the phone. I received a text message on June 1st that they were now open and they deducted the money for June out of my account the same day. I went into the office and canceled my membership and asked to be refunded and was told by the manager that I probably wouldn’t get my money back. I explained that I tried to call to cancel and no one answered. I asked her to leave a message for the owner to call me, he never did. It is now July 3rd and they deducted another month out of my account for a membership that I canceled in June. I called again to speak with yet another manager and explained the whole situation and she told me that because I came in after the deduction was made in June that I didn’t do it in time for the next deduction in July. I have now paid for 2 months of a service that I don’t want and canceled.

I went to this business and paid for a 1 month supply of tanning. The follow month I was automatically charged again. I went back to this location and was told that I had signed a membership. I knew nothing of this membership until I questioned the money coming out. I was informed that I needed to call New Hartford to cancel.
I called to cancel and I was informed that I had to send a letter to sign. I sent my letter to and when I spoke with them they said I had to wait another 30 days for it to take effect. Meanwhile I was charged 2 more times for the "monthly" charge.
At this point Covid started and I was unable to go tanning even if I had wanted to but my charge was still valid. The charges finally stopped in March. Then June there was a $7.50 charge comes out of my account. Which is not the monthly charge so not sure where this number comes from. Then a week later I was charged $27.50 which after I called again was told this is an annual fee.
The breaking point for me was the last time I called and spoke with Francesca she informed me I was going to have to send another letter and wait the 30 days again. I have tanned a total of 10 times during all of this. The service there was bad and I was informed I cant use the stand up beds and was refused one the last time I went. My bank was overcharged twice during these magic charges which brings me to a total of about $150 for my 1 month of tanning. When addressing this with francesca she told me the best they could do was give me a store credit for lotion.
I would like this issue resolved and charges to stop coming out of my account. I also would like my money refunded. This is a terrible way to do business. I called NY and had my letter confirmed and was told it wouldn't happen anymore only to have bigger charges come after this.

Back in July 2019, I realized that I wasn't getting enough benefit from my membership so I spoke with someone at the front desk about my options. I hadn't been a member long enough for them to allow me to cancel at the time so the woman suggested that I freeze my account. However, the way she explained things to me about what months would be billed and when my account would unfreeze was very confusing so I finally had her assist me in putting the dates in my Google Calendar so that I would know when I needed to call to cancel if I chose to at the time. She told me to put in December 1st, saying that my account would unfreeze after November, so I did this.
When I called on December 1st, I was told that no account changes could be made on the first of the month and I would have to do it another day. I called back on December 2nd, explaining that I wanted to cancel my account and asking what I needed to do. The woman I spoke with simply took down my name and said it would be taken care of. Trusting the employee to be telling me the correct information, I didn't do anything else. When checking my credit card statements, I noticed that I did had not received any charges, but thought maybe that was why the first woman had advised me to freeze my account and then later cancel.
On January 31st, 2020, I saw a charge from Hawaiian Holiday from January 15th and I was confused why this had happened when I hadn't had previous charges and the woman had told me my cancellation would be taken care of. I called and spoke with Danielle who told me that all cancellations had to be done in writing and that they had been attempting to charge my card since November 1st but the charges weren't going through until one charge on the 15th which is their "second attempt" date. She told me that I had an outstanding balance that would have to be paid before I could cancel my account. I explained all of the above to her and she said that it is in the contract that cancellations had to be in writing and I told her that I couldn't find my contract when I called in December and that's why I had asked what I needed to do. I explained how the woman I spoke with only asked for my name and then told me it would be taken care of and did not say anything to me about an outstanding balance. I never received anything in the mail about an outstanding balance either. As a matter of fact, Hawaiian Holiday did not attempt to contact me at all about any balance on my account. I told Danielle that his actually had me very upset because I felt like I had been tricked. She told me she could pass my information along to the District Manager who might be able to make an arrangement with me about everything, but advised me not to cancel my account until I spoke with the District Manager in case arrangements could be made. It's been two weeks and the District Manager still has not called me.

Hawaiian Holiday Tanning & Beauty Salon Response • Mar 01, 2020

I called the client in reference to this complaint, as it is my first time being involved. After reviewing her account history, we came to an agreement and the client is happy. I apologized for any confusion our staff may have caused when explaining the membership terms. The client acknowledged that she was given a copy of her membership terms, and freeze terms that she signed, however she misplaced them so could not refer back to them. I reiterated the way our memberships and freeze program works, which is stated in the documents she signed. Upon reviewing her account, everything was processed correctly on our end according to her signed documents. She froze her membership on July 1st which would result in no billing for the months of August, September, and October. Following that 90-day freeze period, her billing would automatically renew on November 1st which it tried to, however her card was declined. If her payment was approved on November 1st, and she came in to submit her cancellation anytime in November, her final debit would have been on December 1st due to the 30-day notice required prior to a billing cycle. Unfortunately, her account was not eligible for cancellation due to the balance she owed, and she did not come in to cancel or send a cancellation notice through the mail according to our membership terms. We do not take over-the-phone cancellations for the protection of the client. Her card was declined on November 1st, December 1st, and January 1st which resulted in a past-due red balance of $134.97. We automatically re-submit declined payments on the 15th, so on January 15th that was the charge she noticed on her statement. Her past-due balance was now reduced to $89.90 from that payment going through. She was also billed on February 1st due to her membership still being active. Upon speaking with her today, she understands that she would have been responsible for paying the November and December bills if her card had been approved and she submitted her cancellation in November. The two payments that did go through in January and February would not be eligible for a refund, as the two months she owed for did not go through. As a courtesy, I applied the January and February payments to the November and December bills she owed. I also waived her past-due balance of $89.90 in full leaving her account in good standings with no balance owed. In addition, I terminated the clients membership as if it was cancelled as of December 31st. She will no longer be debited going forward. I also took her suggestion for contacting clients about past-due balances. We are working on implementing this in the future.

I was a customer in the Utica location, I wanted to cancel my membership and asked the girl at the desk how I can proceed on how to do it. I was advised from the girl at the desk that I needed to put in writing and she would fax it over to corporate for me, this was done back in 6/2019 I did take a picture of the letter I wrote out. I thought this was taking care of because I wrote the letter and followed their cancelation rules HA behold they still illegally been taking money out of my account! Just by reading the other reviews they do this kind of SHADY business to a lot of customers . I first emailed the “corporate office!” What a joke was called and spoke to a very snarky girl (Danielle)who has absolutely no business being in her position! She proceeded to tell me I have to basically jump through hoops to cancel after I did what was told of me (put it in writing!) on our phone call she said there was a 30 day cancellation, so I agreed to that! Guess what still illegally withdrawing from my account for another 3mnths! I called again and left a message and no call back! I will fight these charges because you can clearly see by the other reviews this is how they run a business. I’m not responsible for the girl who advised me wrong on how to cancel my membership, maybe you should train your ppl properly. And stop being snarky with the customers that’s not how to run a customer service company.

I went into this location on in the beginning of may to cancel my membership. After being canceled my card was still charged 3 times twice in may and once in June after a worker of this facility verbally told me that after this visit no more charges would be made to this card. after calling this location I was told that it was a "fee" that was never mentioned or stated on the cancelation paper I was given. all that was stated is that I have given a 30 day notice.

Hawaiian Holiday Tanning & Beauty Salon Response • Jun 06, 2019

The client's membership has been properly cancelled according to the membership terms which were agreed to in the Billing Authorization form which I attached. Also, the cancellation document attached shows the date of the cancellation request which was unfortunately not submitted by the client 30 days prior to the next billing cycle. This caused the final payment for the membership to be debited on June 1st, and the membership will expire on June 30th. On our end it shows the client was debited twice after the cancellation was requested, not three times. The first debit was on May 15th for our annual processing fee which is listed in both the Billing Authorization and the Cancellation document. The second debit was the final bill for the subscription that I mentioned on June 1st. We thank you for your patronage, however at this time refund is not warranted.

I requested my membership be canceled over 2 months ago as I moved from the area and do not travel back there. I received no reply back after 2 or 3 emails and I am continuing to be charged.

Hawaiian Holiday Tanning & Beauty Salon Response • Jan 03, 2019

I left a voicemail to the number provided on this complaint to discuss the cancellation policy. The client's tanning subscription is still active with us as it has not been cancelled according to the membership terms which I attached in this reply. We do not have any record of a cancellation request as we do not have an e-mail system set up for cancellations. We accept in-store cancellations in our corporate salon located in Whitesboro, NY or via US Mail to the address on the membership terms. This is why the membership was not cancelled. There is currently a past-due balance of $43.00 for declined payments in August and September. I will waive this balance and terminate the membership as a courtesy to the client as they are no longer in the area.

Thank you for your patronage

Customer Response • Jan 04, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

I contacted Hawiian Holiday on three occasions in August 3, 2018 at 6:51 and left a message for the manager to contact me and again on August 31, 2018 at 6:54 PM, and again on September 26, 2018 to stop my account from being charged. I was charged for September and October. It is a busy time at work for me and I am not able to call during the day since I now work at Rome NY and I was told I needed to speak to Danielle directly. I do not wish to tan anymore I did not go in September and October so I am requesting a refund in the amount of $ 109.98 to my card on file and my account cancelled.

They would not give me a mailing address to send a certified letter either to cancel my account

Hawaiian Holiday Tanning & Beauty Salon Response • Oct 29, 2018

I apologize for the delay in my response. We switched e-mail servers and I did not receive the original e-mail complaint. I will be investigating this with the account manager Danielle, as I see a cancellation was processed on this account on 10/19/2018. Once I gather more information I will update you. Thank you

Hawaiian Holiday Tanning & Beauty Salon Response • Nov 06, 2018

Upon investigating this situation I have fully reviewed ***'s account. *** has had several memberships with us over the years, and we really appreciate her patronage and it is our ultimate goal to satisfy each and every client. Each time she has joined a membership, she signed our billing authorization agreeing to the terms of that membership which includes our cancellation policy. All clients are given a printed copy at the time they join. When *** joined this particular membership, she actually had an outstanding balance with us in the amount of $272.50. This was from past-due bills that accumulated from her previous membership that she did not cancel. As a courtesy, we completely waived this substantial balance to accommodate her tanning needs, making it possible for her to get back on a membership. We normally do not waive this high of a balance 100%. This was done strictly as a courtesy because we could see that she has been a client with us for many years. Our cancellation policy has remained the same over the years, which is sending a cancellation notice by mail to our PO BOX, or signing a cancellation document in person at our Whitesboro salon - whichever the client finds easier for them. Either option requires a 30-day notice prior to a billing cycle which is on the 1st of the month. ***'s cancellation letter was mailed out on October 19th 2018 so this is the date her cancellation was processed, therefore her final bill was due on November 1st. Her card was declined for this payment, so she has an outstanding balance of $59.99. We will go ahead and waive this final bill for her so her account is in good standings, and she will not be responsible for this payment. Her membership is set to expire on November 30th and she will not be billed going forward. Attached Documents: A screenshot of the $272.50 balance we waived. A billing authorization which explains how to cancel a membership.

Customer Response • Nov 07, 2018

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. This is acceptable to me. Thank you.
Regards

I had scheduled a trip in the middle of January 2018 so I went to Hawaiian Holiday to tan prior to my trip. I asked to purchase one month of tanning but I was told that I would need to purchase a membership then I could just cancel the membership when I wanted. I didn't want a problem later on so I asked to confirm that " I wouldn't have a problem cancelling at that time, will I? " She said "No, you can just cancel." January 18th was the last day before my trip so I went for a tanning session then I would cancel my membership for the end of the month. There were two different attendants at the desk at that time and I was told that I would need to wait until the end of the billing cycle which was at the end of the month. I became very upset because I said that was not what was told to me. They said that was policy and that's what I needed to do to cancel my membership. When I returned from my trip on January 30th, I called Hawaiian Holiday to inform them of my intensions. I said that I would use my last tanning session tomorrow, then I would cancel my membership on the 31st, the end of the billing cycle. They said that I will be able to do that. The next day after tanning, when I tried to cancel my membership, I was told that there was no manager on duty and I would have to cancel with a manager. As you can expect, I was livid when they told me that I would have to wait until the next day when the manager was on. I called the next day to confirm that there was a manager on duty and at that time I was told that I would still be charged an extra months fee because there are only 28 days in February and we require 30 days notice to cancel. This is insane! In other words, they are not only charging me for February but they are also charging for March because there are only 28 days in February. You're not able to cancel a membership every year during the month of February because the are only 28 days in the month?? I tried to cancel this membership three times and they want to charge me three months for two weeks of tanning because a manager wasn't on duty or there are 28 days in the month. This is a scam to receive an extra months fees and if you look at the reviews for this establishment this is common practice. Who knows how many others have been scammed that did not write a review.

Hawaiian Holiday Tanning & Beauty Salon Response • Feb 12, 2018

Our Account Manager Danielle and I both spoke with *** in reference to her cancellation. I attached her signed documentation from when she joined and cancelled. Per my phone conversation with ***, she did explain to me that she was coming in for a month of tanning and was asking for the best deal. On our counter in front of each register, we have price guides, the same that is displayed on our website www.***.com. At the top of the price guide, it says "Compare and SAVE!" above the "VIP pricing" verses the "1 Month" pricing which are side by side for easy comparison. Under the "1 Month" it states "30 Day Pass". Under the VIP pricing it states "a month" (for example "VIP $25 a month" vs. 1 Month $59.99 30 Day Pass). The 1 month pricing is non-member pricing which is a pass to tan for 30 days. It automatically expires 30 days from the purchase date, and there is no credit card required and nothing to cancel. A VIP is when you are joining as a member which is why you get the tanning for such a discounted rate. When *** was looking for the best deal, what she purchased was in deed the best deal. A level 3 VIP is $25 plus tax a month as opposed to buying 1 month for $59.99 plus tax. Our sign up fee was also on sale for $1 that day, along with receiving a free week of upgrades valued at $44.99 which she used. The membership cannot be set up without the client giving their credit/debit card along with all of the billing information connected to that card. She joined on January 4th, 2018 and paid a total of $63.34 including tax. This was for her membership sign up fee, prorated amount of tanning for January, and pre-paying for the February bill. Although she pre-paid the February bill, the billing processes on the 1st of each month. According to the membership terms, freezing, downgrading, or cancelling cannot be requested prior to the 1st scheduled billing cycle (which in her case was February 1st.) We understand that she is upset that the month of February only has 28 days and cancellations must be requested 30 days prior to the billing cycle. Unfortunately, this is not something we have control over as our VIP memberships are electronically set up (EFT). We offered *** two courtesy upgrades ($40 Value) to try to accommodate her, however she was not accepting of this offer. Her cancellation was processed on the soonest possible date, 2/1/18. Her final billing cycle will be 3/1/18 and her membership will expire on 3/31/18.

Customer Response • Feb 22, 2018

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There is no name attached to the response to this complaint so I will assume that it was Britney who responded. Names seem to be a secret with this establishment. I did speak with her to try to remedy this situation but at no time did I say to her that I went in there looking for the best deal. As stated previously, I went in there to tan for one month before my planned trip. It was the employee behind the desk that suggested to me to open the membership and then just cancel it, to which I confirmed with her that I would not have any difficulty cancelling. She affirmed that I would be able to give my 30 day notice on the 18th, the last day of my tanning sessions because I would be leaving for my trip the next day. I was not told that I would need to wait until the end of the billing cycle. If indeed I was told, I would not be purchasing the $59.99 monthly charge but rather the $90.84 membership for two weeks of tanning. The prorated charges of $63.84 and because you are charged an additional month because you cannot cancel a membership in the month of February an additional $27.50 is charged to your account bringing the total to $90.84. That just does not make any sense. Why would I purchase one month of tanning for $90.84 when I can purchase it for $59.99. When I went there to purchase the one month of tanning, Rachel the employee at that time, was explaining the process to me. I was not looking at any wall posters or counter boards to get the information, I was speaking with Rachel who told me that I can just cancel the membership. The first time I tried to cancel on the 18th and was told that I couldn’t, I was told that Rachel shouldn’t have told me that. If she should have or not, that is what she represented to me and that is what the company should have to live with. As to my signature on the contract, you are asked to sign an electronic signature pad and then you are handed the contract with your signature at the bottom of it. You are assuming that what you are signing is all that was just explained to you before you sign. I believed I was signing a membership that I could just cancel when I wanted to, as was just explained to me by Rachel. I don’t believe they have “no control over” their billing process simply because the funds are electronically transferred. In this case the funds were not being withdrawn for almost two months. This type of transfer can always be edited. If this is not the case and they were truly bargaining in good faith, they would say that they are not able to stop the withdrawal but they will be refunding the amount back to the account. This is not the case here. As I have stated previously, I am not the only one that they have done this to. If you read the reviews on this establishment, this is common practice with them. Every review charges that they are charged an extra months fees because they did not cancel correctly. Obviously their process is not working, or is it working the way they want it to. In my case it’s only $27.50 but I will not be scammed. If this cannot be resolved here, I will be seeking the office of the State Attorney General.
Regards

This is one of the poorest run businesses I've ever had the displeasure of dealing with. I would urge anyone to not sign up for any type of membership here, as they are underhanded, cunning, sneaky; they'll do anything to undermine and steal from loyal customers. They have some of the most outdated policies that they deliberately keep in force; just for the sake of making it so difficult for anyone to cancel, so they get to continue to steal every drop of $ from customers for as long as they possibly can. They dont make anything easy, in fact, everything is so un-friendly for the customer, written certified letters to cancel a membership in the 21st century!? They will gladly allow you to initiate a membership in person, make changes to increase the levels, etc, but, if you want to cancel "said membership", be prepared to jump through hoops of insanity. You have to certified snail mail a write request to their corporate office 30 days prior to cancel your membership! Their management team is a bunch of young teeny-boppers who seem to get off on deliberately being difficult, and are very rude, know it all tone, no customer experience/real management experience, as when you speak to them you can clearly see they are SO inept. The owner is a coward who hides behind these young girls, who he must pay a commission % to them for every customer they successfully steal from, which is WHY they want to purposely make it SO difficult to cancel memberships. And if you do regular snail mail, they will lie and tell you they didn't receive your cancel request, so they can steal from you an extra month. They also lie about their policies to the public and go back on their word. Disgusting business practices and horrible management.

Pursuant to my former complaint, Im experiencing similar issues w/ this facility, in that it seems they deliberately make things extremely difficult for the customer with respect to membership contracts, billing, etc. The young ladies that handle the owners affairs seems to be lacking in managerial experience, provide inconsistent/conflicting info, are not customer centric or willing to provide accommodations to remedy issues that occurred as a DIRECT result of inconsistent info given by their branch reps, etc. Canceling memberships should not require an act of congress, & I was told my a manager on their Social media a few years back (as a result of my former complaint/review on public forum), that they had revised their policies to make it low effort to do business with, thus stating you can now walk into ANY branch & request cancellation. I was told this decision was in lieu of my feedback, & the fact that they were now under "new management", hence had decided to make changes to actively listen to customers & become more customer centric. When I asked to do with Tara, she advised that wasn't the case, with is contrary to what their manager put in writing in their public forum reviews on ***, stating it still had to be requested in person with their Whitesboro office, which is NOT the location I visit. This is extremely inconvenient to have to make a 30 minute drive just to initiate cancellation, versus going a few blocks to the Rome office to cancel! Their agents outright lie it seems, as I was told they had changed this ridiculous rule on PUBLIC FORUM, & they advised cancellations can now be done in person at any branch! SO much conflicting info. The only other option is to snail mail a written request. You can walk into any branch and start a membership, so it seems they make things easy for themselves with little effort to take your money, but, if you want to cancel, you must jump through hoops to do so. All this conflicting info is unacceptable & indicative a how poorly run they are

Hawaiian Holiday Tanning & Beauty Salon Response • Feb 06, 2018

Here at Hawaiian Holiday, we offer many different membership options, and equipment options. When you join a VIP monthly recurring membership, there are terms to the membership due to the automatic recurring nature of it. The client signed agreeing to and understanding the terms of the membership. Unfortunately, we continue to receive bad reviews from this client as if we absolutely refuse to work with her. We have in fact accommodated her on several occasions and actually waived a total of $381.00 over the course of her being a member here. The only way for a customer to accumulate a past-due balance, is due to their credit/debit card being declined. To avoid potential billing errors on our end, our system is set up so it is not possible for our sales associates to enter in the billing information incorrectly. Our system requires the card number, expiration, cvc code, name on the card, billing address, and zip code affiliated with that card. It then processes a $1 (one dollar) authorization hold to try the card verifying everything is correct and set up properly for the recurring billing. Once the billing information is approved with the $1 authorization hold, that is the card that is attempted to be automatically debited on the 1st of each month until the membership is cancelled by the client according to our cancellation policy. The membership terms are gone over, and listed in the authorization form that is signed at the time the membership is joined for every client. Cancellations may be requested after the 1st billing cycle goes through with a 30-day notice. We have many many clients that have zero issues with cancelling, freezing, or downgrading their memberships. If the client simply follows the terms of the membership, the membership will indeed be cancelled out.

Customer Response • Feb 07, 2018

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This response from the company is absolutely unacceptable. This is considered fraud, their statements are absolutely 100% untrue. I visited the Rome facility in person and requested they terminate that membership, and I was assured that card would be removed. I was told by their Management on public forum that you could visit any location and request a termination. I felt the matter was closed as I did not see a reoccurring charge the next month, thus no further action was taken. Much to my dismay, I noticed a charge for January, which led to my calling. As I had to explain to them in person in my local office, that card was not to be kept on file and used any longer for any recurring payments. They called their management team on the phone and got them involved, assured me that card was removed and I then paid for that current month on another card while in the office. Again, I reiterate I was assured that card was removed from their system, and I would have no more recurring membership fees as I was so angry about the issue at hand that I requested my membership be terminated. I had no reason to believe they did not terminate the membership because the next month payment did not deduct. I only noticed when I saw the deductions in January. furthermore, the agreement that I have with them stated the deductions would come out on the first of the month, you will know this deduction came out in the middle of January, that is a violation of the contract I signed up for. OUR written agreement did not say they would deduct in the middle of the month. Additionally, this is considered a fraudulent charge as I distinctly told them to remove that card from their system and terminate my monthly reoccurring membership fees. I have saved screen captures of the conversation I had with theor manager on public forum, in what she told me over a year ago that I could visit any location and cancel auto membership fees. And I did just that, and I am requesting that they refund me as they had no right to take any further deductions out of my account, especially not on a day that was never agreed upon in that contract. I will be disputing this with my bank as a fraudulent charge, and if I have to involve my lawyer, I will. This is such a minimal amount, thus I did not see that as being necessary. based on the fact that I went to that office in person, demanded they remove that card from reoccurring charges in their system, told them to terminate my reoccuring membership fees, was assured it was done, I am requesting they do the right thing and refund me. Again, the contract that we had did not state deductions would come out in the middle of the month either. additionally, this business never allowed me refunds to the tune of hundreds of dollars, I don't know why they're claiming that because that is absolutely untrue. I previously had a membership with them, I did not go in and utilize any of their services at all. That membership was canceled a long time ago and then I reinstated it. There were NO services that I received from them for which they would need to waive any fees for, thus that statement is absolutely ludicrous. if they had done the right thing from the get-go, we would not be in this predicament. I was lied to blatantly, mishandling of my account, and deductions were unauthorized as I specifically instructed them that card was to be removed and reoccurring membership fees were to be canceled. I was told I could do that in person and I expect them to honor their word. I will be filing a formal dispute with my bank as this is wrong on so many levels. they need to do the right thing and uphold the information they provided to me. If they had done what they instructed me they did do, and removed my card from their system and terminated my membership, we would not be here today.

Regards

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Address: 1919 Black River Blvd N, Rome, New York, United States, 13440-2446

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