Hawaiian Island Arts

Initial Business Response /* (1000, 11, 2014/05/20) */
Dear Valued Customer,
Please accept our sincere apologies for the inconvenience you may have experienced in respect to our return/refund policy and our sale services
At Hawaiian Island Arts, we take pride in ensuring our
customer's satisfactionUnfortunately, we did not meet your expectationsUpon thorough evaluation of the situation, we narrowed the causes to a misunderstanding of our return/refund policy and our sales servicesOur 'no return/no refund exchange only' policy is legitimate and in compliance with the Hawaii state law regarding returns and exchangesOur 'No refunds, exchange only' sign is posted behind our cash register at the checkout counter and has been there from the opening dayIn addition to the sign, as standard operating procedure, we stamp the customer receipt with our return/refund policyWe apologize if you felt pressured by our sales representatives; their only intention was to assist you with your shopping experience
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by clearly notifying our customers of our return policy during the transactionA meeting has been arranged specifically for sales representatives to ensure a more flexible and passive approach to customersContinuation of the meeting will occur until we feel that correct adjustments have been made
Once again we humbly apologize for your negative shopping experienceWe deeply value your relationship with Hawaiian Island Arts and are committed to providing you with the highest level of service simply because our customers deserve the very best
Sincerely,
Hawaiian Island Arts
Initial Consumer Rebuttal /* (2000, 13, 2014/05/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)