Dear *** ***, Arial, 'Lucida Grande', sans-serif">First of all, we are very sorry about what happened to Mrs***'s jewelry that was purchased at our storeWe have sold a lot of pearl pendants, earrings, and rings for almost years, and we did not have any complaint about a lost pearl from one of our pearl settingsThe mentioned pendant was in her possession for monthsHow can we be held responsible for something that was out of our control (the types of usage and condition this piece of jewelry have to endured)We have told her that if she still have the pearl, we will send it back to the manufacturer to prove that it was their fault and if it is, then they will go ahead send us a new comparable piece of jewelry at no costBut as of now, we don't have the pearl, the manufacturer will accuse us of being negligence on our partMrs*** should try to call her insurance company and file a claim to get the reimbursement she requested from usWe are not responsible for the pearl that she had lostShe has purchased a 14kt white gold chain at $and a 14kt diamond pearl pendant at $And the total including sales tax was $666.66. Lastly, if Mrs*** would like to replace the pearl and it will cost $at our jeweler's costHowever, we would like to help her by paying half of the cost, which is $to replace the pearlWe will always try our best to make our customer happy. Have a great day !
Martin V***
Dear[redacted],Thepurpose of this letter is to responseto case ID #[redacted]. It seems there was a miscommunication between Bebe and [redacted]. We have alreadyresolved the issuewith [redacted] on 6/9115.We have explained to her that due to unforeseen circumstancesthat Bebe have to...
go on an emergency leave. If you have any questionsregarding this matter, please feel free to contactme at [redacted]. Thank you and have a great day!Martin V[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. - I will have the jewelry appraised by an independent certified jewelry appraiser and assuming the jewelry is appraised as represented by Hawaiian Island Jewelry then yes I accept this as resolved. If further action is necessary I will notify you otherwise you may close the case. Thank you so much for your prompt reply, I truly appreciate it.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear *** ***, Arial, 'Lucida Grande', sans-serif">First of all, we are very sorry about what happened to Mrs***'s jewelry that was purchased at our storeWe have sold a lot of pearl pendants, earrings, and rings for almost years, and we did not have any complaint about a lost pearl from one of our pearl settingsThe mentioned pendant was in her possession for monthsHow can we be held responsible for something that was out of our control (the types of usage and condition this piece of jewelry have to endured)We have told her that if she still have the pearl, we will send it back to the manufacturer to prove that it was their fault and if it is, then they will go ahead send us a new comparable piece of jewelry at no costBut as of now, we don't have the pearl, the manufacturer will accuse us of being negligence on our partMrs*** should try to call her insurance company and file a claim to get the reimbursement she requested from usWe are not responsible for the pearl that she had lostShe has purchased a 14kt white gold chain at $and a 14kt diamond pearl pendant at $And the total including sales tax was $666.66. Lastly, if Mrs*** would like to replace the pearl and it will cost $at our jeweler's costHowever, we would like to help her by paying half of the cost, which is $to replace the pearlWe will always try our best to make our customer happy. Have a great day !
Martin V***
Dear[redacted],Thepurpose of this letter is to responseto case ID #[redacted]. It seems there was a miscommunication between Bebe and [redacted]. We have alreadyresolved the issuewith [redacted] on 6/9115.We have explained to her that due to unforeseen circumstancesthat Bebe have to...
go on an emergency leave. If you have any questionsregarding this matter, please feel free to contactme at [redacted]. Thank you and have a great day!Martin V[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. - I will have the jewelry appraised by an independent certified jewelry appraiser and assuming the jewelry is appraised as represented by Hawaiian Island Jewelry then yes I accept this as resolved. If further action is necessary I will notify you otherwise you may close the case. Thank you so much for your prompt reply, I truly appreciate it.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]