1) Previous complaints about mosquitoes and ants at the grave site remains unresolved 2) Grounds keeping around grave site unsatisfactoryDirt found deposited on grave and large patch of exposed dirt when workers tended the area with machines Landscape around the grave site consists of ugly weeds and dirt 3) The bottom of one of vases at grave site was found warped 4) The bottom of the second vase was vandalized with half of the base broken off and missing the knob 5) Mothers nameplate was mounted in the wr [redacted] location 6) Follow up by the staff to address not mailing proper documents, not responding to requests and or not done in a timely manner
I contacted Borthwick Mortuary after my Grandfather had passed to discuss his cremationAfter much deliberation, my family decided to have his ashes sent to us on the East Coast of the USI called Marilou P [redacted] on 4/12/asking if I would receive the tracking information as I told her I wanted to make sure I was home to sign for the package, I was told I would get a call backI called again on 4/13/and I was told that the man who handles shipping was out of the office and she would call me backI called 4/20/and I was told my Grandfather's remains had already been shipped and that there was an attempted delivery on that day 4/20/and that I would have to go to the post office on Saturday to get himI called several times on 4/20/to get an explanation from Marilou of why I never received the tracking numberAfter calling about times over the course of hours, I finally got a call back from the "shipping guy" who said that Marilou never told him that I wanted a tra
This business is the most dishonest organization I have ever experiencedMy husband passed away an I had him interred in a cemetery in HawaiiThis organization agreed to supply me with a bronze metal vase for his nicheWhen I returned to Hawaii from the mainland to check on itInstead of a metal vase, they installed a plastic oneI then asked them to return my money so that I could get a metal oneThey first tried to say it was metal; then they said there were sorry they didn’t sell metal ones and agreed to refund my moneyAfter contacting them times over weeks I still don’t have my moneyDO NOT DO BUSINESS with them
On April 6, 2018, I visited our family grave site at Hawaiian Memorial Park in Kaneohe, which includes two grave markersMy husband's cousins visited the grave site earlier and informed us that one of the grave markers had been run over by a bulldozerWhen I visited the grave site, I noticed that the grave marker in question was bent and there were large muddy tire tracks above and below the grave marker, which indicates that someone carelessly ran over the grave marker with a heavy piece of equipment, e.ga bulldozerAt another grave site below ours, there were flowers in a rectangle, indicating a recent burialWe have filed previous complaints about our grave site regarding cracked vases, a vase being run over by equipment, mosquito and ant infestation and weeds instead of grassSome of these issues were resolved, while others were not While the company previously replaced the area below the two grave markers with grass, the area now looks like a construction site, with muddy
1) Previous complaints about mosquitoes and ants at the grave site remains unresolved
2) Grounds keeping around grave site unsatisfactoryDirt found deposited on grave and large patch of exposed dirt when workers tended the area with machines Landscape around the grave site consists of ugly weeds and dirt
3) The bottom of one of vases at grave site was found warped
4) The bottom of the second vase was vandalized with half of the base broken off and missing the knob
5) Mothers nameplate was mounted in the wr*** location
6) Follow up by the staff to address not mailing proper documents, not responding to requests and or not done in a timely manner
I contacted Borthwick Mortuary after my Grandfather had passed to discuss his cremationAfter much deliberation, my family decided to have his ashes sent to us on the East Coast of the USI called Marilou P*** on 4/12/asking if I would receive the tracking information as I told her I wanted to make sure I was home to sign for the package, I was told I would get a call backI called again on 4/13/and I was told that the man who handles shipping was out of the office and she would call me backI called 4/20/and I was told my Grandfather's remains had already been shipped and that there was an attempted delivery on that day 4/20/and that I would have to go to the post office on Saturday to get himI called several times on 4/20/to get an explanation from Marilou of why I never received the tracking numberAfter calling about times over the course of hours, I finally got a call back from the "shipping guy" who said that Marilou never told him that I wanted a tra
1) Previous complaints about mosquitoes and ants at the grave site remains unresolved 2) Grounds keeping around grave site unsatisfactoryDirt found deposited on grave and large patch of exposed dirt when workers tended the area with machines Landscape around the grave site consists of ugly weeds and dirt 3) The bottom of one of vases at grave site was found warped 4) The bottom of the second vase was vandalized with half of the base broken off and missing the knob 5) Mothers nameplate was mounted in the wr [redacted] location 6) Follow up by the staff to address not mailing proper documents, not responding to requests and or not done in a timely manner
high pressure and deceptive sales tactics. After sale service and customer service is at best poor.
I contacted Borthwick Mortuary after my Grandfather had passed to discuss his cremationAfter much deliberation, my family decided to have his ashes sent to us on the East Coast of the USI called Marilou P [redacted] on 4/12/asking if I would receive the tracking information as I told her I wanted to make sure I was home to sign for the package, I was told I would get a call backI called again on 4/13/and I was told that the man who handles shipping was out of the office and she would call me backI called 4/20/and I was told my Grandfather's remains had already been shipped and that there was an attempted delivery on that day 4/20/and that I would have to go to the post office on Saturday to get himI called several times on 4/20/to get an explanation from Marilou of why I never received the tracking numberAfter calling about times over the course of hours, I finally got a call back from the "shipping guy" who said that Marilou never told him that I wanted a tra
This business is the most dishonest organization I have ever experiencedMy husband passed away an I had him interred in a cemetery in HawaiiThis organization agreed to supply me with a bronze metal vase for his nicheWhen I returned to Hawaii from the mainland to check on itInstead of a metal vase, they installed a plastic oneI then asked them to return my money so that I could get a metal oneThey first tried to say it was metal; then they said there were sorry they didn’t sell metal ones and agreed to refund my moneyAfter contacting them times over weeks I still don’t have my moneyDO NOT DO BUSINESS with them
On April 6, 2018, I visited our family grave site at Hawaiian Memorial Park in Kaneohe, which includes two grave markersMy husband's cousins visited the grave site earlier and informed us that one of the grave markers had been run over by a bulldozerWhen I visited the grave site, I noticed that the grave marker in question was bent and there were large muddy tire tracks above and below the grave marker, which indicates that someone carelessly ran over the grave marker with a heavy piece of equipment, e.ga bulldozerAt another grave site below ours, there were flowers in a rectangle, indicating a recent burialWe have filed previous complaints about our grave site regarding cracked vases, a vase being run over by equipment, mosquito and ant infestation and weeds instead of grassSome of these issues were resolved, while others were not While the company previously replaced the area below the two grave markers with grass, the area now looks like a construction site, with muddy
1) Previous complaints about mosquitoes and ants at the grave site remains unresolved
2) Grounds keeping around grave site unsatisfactoryDirt found deposited on grave and large patch of exposed dirt when workers tended the area with machines Landscape around the grave site consists of ugly weeds and dirt
3) The bottom of one of vases at grave site was found warped
4) The bottom of the second vase was vandalized with half of the base broken off and missing the knob
5) Mothers nameplate was mounted in the wr*** location
6) Follow up by the staff to address not mailing proper documents, not responding to requests and or not done in a timely manner
I contacted Borthwick Mortuary after my Grandfather had passed to discuss his cremationAfter much deliberation, my family decided to have his ashes sent to us on the East Coast of the USI called Marilou P*** on 4/12/asking if I would receive the tracking information as I told her I wanted to make sure I was home to sign for the package, I was told I would get a call backI called again on 4/13/and I was told that the man who handles shipping was out of the office and she would call me backI called 4/20/and I was told my Grandfather's remains had already been shipped and that there was an attempted delivery on that day 4/20/and that I would have to go to the post office on Saturday to get himI called several times on 4/20/to get an explanation from Marilou of why I never received the tracking numberAfter calling about times over the course of hours, I finally got a call back from the "shipping guy" who said that Marilou never told him that I wanted a tra
high pressure and deceptive sales tacticsAfter sale service and customer service is at best poor