Aloha,
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My name is Linda K[redacted], the owner of the music store where Daniel G[redacted] is employed. Thank you for taking the time to help resolve this issue.
This incident occurred while Daniel was working and trying to help other customers with musicHe is a family man supporting a wife and children. I've always had people comment on how helpful he is. It's not like him to have emotional outbursts like this. I asked him about the incident. He stated the phone was previously repaired by someone else, prior to him working on it. On the first visit by the customer, Danny was asked to repair a problem screen which he didHe always uses parts directly from [redacted] to do the repairs. He is a highly skilled certified technician and and takes great pride in being meticulous, precise and efficient. He did the job the customer asked and they were happy when they left. He is that way selling music for me as well. .
Two weeks later, they came back with a secondary problemI'm not sure what that conversation was about but Daniel took the time to discuss their issues again. All seemed well. According to Daniel, they came back again a few days ago saying they went to an [redacted] outlet and came back stating Danny's work was ‘shoddy' and that Daniel didn't use [redacted] parts. I'm not sure if this ‘outlet' opened the phone up and tried to effect repairs but I will ask him about it.
Regardless, on this visit to Daniel, things escalated, they were furious and demanding their money backDaniel repeatedly asked them to wait because he was with customers, but they refused and kept interrupting him. I'm not sure if this is when Daniel allegedly had his outburst, but he finally had to call security because they would not leave my store and disrupted my business and customers.
In my opinion, Daniel did an excellent job and used the correct parts. Even after this incident, he went home and researched the problem and sent them the answer of how to work around itThis is the kind of employee I have and I am grateful
Sincerely,
Linda K[redacted]
Aloha,
"">
My name is Linda K[redacted], the owner of the music store where Daniel G[redacted] is employed. Thank you for taking the time to help resolve this issue.
This incident occurred while Daniel was working and trying to help other customers with musicHe is a family man supporting a wife and children. I've always had people comment on how helpful he is. It's not like him to have emotional outbursts like this. I asked him about the incident. He stated the phone was previously repaired by someone else, prior to him working on it. On the first visit by the customer, Danny was asked to repair a problem screen which he didHe always uses parts directly from [redacted] to do the repairs. He is a highly skilled certified technician and and takes great pride in being meticulous, precise and efficient. He did the job the customer asked and they were happy when they left. He is that way selling music for me as well. .
Two weeks later, they came back with a secondary problemI'm not sure what that conversation was about but Daniel took the time to discuss their issues again. All seemed well. According to Daniel, they came back again a few days ago saying they went to an [redacted] outlet and came back stating Danny's work was ‘shoddy' and that Daniel didn't use [redacted] parts. I'm not sure if this ‘outlet' opened the phone up and tried to effect repairs but I will ask him about it.
Regardless, on this visit to Daniel, things escalated, they were furious and demanding their money backDaniel repeatedly asked them to wait because he was with customers, but they refused and kept interrupting him. I'm not sure if this is when Daniel allegedly had his outburst, but he finally had to call security because they would not leave my store and disrupted my business and customers.
In my opinion, Daniel did an excellent job and used the correct parts. Even after this incident, he went home and researched the problem and sent them the answer of how to work around itThis is the kind of employee I have and I am grateful
Sincerely,
Linda K[redacted]