Initial Business Response /* (1000, 5, 2015/09/07) */
There was no info included with this complaint. No details or desired responses.
Final Business Response /* (1000, 8, 2015/09/09) */
Notes from our computer system indicate maintenance entered unit to do work order and reported back to...
manager that unit was unsanitary and had damages. Manager returned to unit and took pictures of the condition and noted tenant would be responsible for repairs. A return inspection was made three days later and the condition of the unit was still found to be unsanitary.
This is not a service issue as reported to the Revdex.com.
It appears the tenant is not happy that the manager documented the condition of the unit and damage with photographs. Manager is following our policy.
We expect our units to be kept clean and sanitary. We conduct quarterly inspections to ensure that tenants are keeping the units in the condition expected. If unsanitary conditions are found, return inspections will be made until the condition is corrected or we evict the tenant.
Initial Business Response /* (1000, 6, 2017/06/15) */
Ms. [redacted] signed a promise to pay rent on January 6, 2017, promising to pay her rent no later than January 13, 2017. Ms. [redacted] skipped out on January 15, 2017, owing her full rent for January and by her own admission damage to the carpeting...
and walls. We stand by our charges and will be happy to forward documentation of her promise to pay and pictures of the unit. Real Estate Lease Law requires all notices from either the tenant or landlord to be in writing. The Ex Parte against her husband that she filed 12/22/16 requested possession of the unit that she occupied. All parties over 18 are required to sign the lease and are responsible for all charges. Ms. [redacted] did not dispute the charges until she was contacted by our collection agency. We will not be reducing the charges.
Initial Consumer Rebuttal /* (3000, 9, 2017/06/21) */
I do not dispute the charge for January's rent and my deposit would have covered the carpet and the walls. My dispute is charging me for rent February 2017-September 2017.
Initial Business Response /* (1000, 5, 2016/01/28) */
On January 5, 2016 Ms. Burton left a message on the customer service voice mail at the corporate. She did not provide the property name
or correct contact information. On January 26, 2016 Ms. Burton called again and it was determined her...
complaint was for Stone
Canyon in Amarillo, TX. I requested move out documentation from the property manager who
provided pictures of the apartment in question. After reviewing the Final Account Statement for
accuracy and the enclosed pictures I spoke with Ms. Burton. I explained after review of the
pictures on file she was responsible for those charges. We should have required her to pay this amount since her security deposit was to be forfeited in accordance with the early buyout agreement explained below. I advised her she could make an appointment with the property manager to review the pictures on record for her move out. She declined and said with all that she paid to move she should get her entire deposit back. I reiterated her buy out fees did not negate her responsibility for damages and cleaning required. We have made every effort to satisfy Ms. Burton, however we have standards required by residents to clean their apartment and repair/replace any damages to the unit.
SPECIAL PROVISIONS for Addendum for Early Least Termination
Lessee must fulfill a minimum lease term of six (6) months before consideration to this option. Buy out termination fee equal to two (2) months rent by Lessee to Lessor and forfeiture of Security Deposit.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is incorrect. I called no less than 6 times. I left ONE voicemail with my phone number as previously stated. By my not saying which complex it was is irrelevant. I deserved a phone call back regardless. The other times were messages your corporate office receptionist took. I did not leave incorrect contact information 6 times, I assure you. She told me she would get someone to call me ASAP and that never happened until January 26th when I made it very clear that I will call every single day if I needed to.
Between myself and Wilhoit Properties, I am the only one who has made any effort to satisfy the other. Especially by paying your ridiculous 3 months rent within 1 month. As much as I hated to, I still paid it all, on time, because I signed a piece of paper stating I would do so. I kept my word. Your "standards required by residents" to clean their apartments was not gifted to me prior to my move-in date since I moved into a filthy apartment with a variety of broken items that were promised to be fixed (and never were). Let me reiterate myself to you and say that I left that apartment exponentially better than when I moved in. I've lived in many, many different places and not once did I fail to receive my entire deposit back. Your response to my complaint is partial truth and I am astounded by this. I was told the day I signed my papers that I would receive my entire deposit back by your apartment manager, as long as it was nothing more than "normal wear and tear." Not only did I abide by that, but I also deep-cleaned that apartment entirely better than what it was when even I moved in.
Final Business Response /* (4000, 9, 2016/02/02) */
FROM THE BUY OUT AGREEMENT SIGNED BY MS. BURTON: Buy out termination fee equal to two (2) months rent by Lessee to Lessor and forfeiture of Security Deposit.
This means that the deposit is not refundable. I appreciate the fact that Ms. Burton feels she cleaned the property better than our standards.
The fact remains that the deposit is forfeited as part of the early buyout since she failed to complete her lease.
Initial Business Response /* (1000, 5, 2015/07/07) */
The last payment received from Mr. [redacted] was [redacted] of 06/05/15. The payment prior to that was [redacted] on 05/01/15. He currently has a balance of [redacted] due and our policy is to file for eviction on rent balances.
01/01/XXXX X-XXXXH CA - RENT...
Rent [redacted]
01/06/XXXX X-XXXXH CB - LATEFEE Late Charges [redacted]
01/12/XXXX X-XXXXH PZ - PMTMORD Payment By Money Order XXXXXXXXXXX XXX.00 [redacted]
02/01/XXXX X-XXXXH CA - RENT Rent [redacted]
02/06/XXXX X-XXXXH CB - LATEFEE Late Charges [redacted]
02/10/XXXX X-XXXXH PZ - PMTMORD Payment By Money Order XXXXXXXXXXX XXX.00 [redacted]
03/01/XXXX X-XXXXH CA - RENT Rent [redacted]
03/04/XXXX X-XXXXH PZ - PMTMORD Payment By Money Order XXXXXXXXXX XXX.00 [redacted]
04/01/XXXX X-XXXXH CA - RENT Rent [redacted]
04/06/XXXX X-XXXXH CB - LATEFEE Late Charges [redacted]
04/08/XXXX X-XXXXH PZ - PMTMORD Payment By Money Order XXXXXXXXXXX XXX.00 [redacted]
05/01/XXXX X-XXXXH CA - RENT Rent [redacted]
05/05/XXXX X-XXXXH PZ - PMTMORD Payment By Money Order XXXXXXXXXXX XXX.00 [redacted]
06/01/XXXX X-XXXXH CA - RENT Rent [redacted]
06/06/XXXX X-XXXXH CB - LATEFEE Late Charges [redacted]
06/15/XXXX X-XXXXH PZ - PMTMORD Payment By Money Order XXXXXXXXXXX XXX.XX XXX.00
07/01/XXXX X-XXXXH CA - RENT Rent [redacted] Balance Due
Initial Consumer Rebuttal /* (3000, 7, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I did only pay [redacted] because that's what the staff at the office told Me that I owed. I understand that it there policy to file for eviction for no or full payment, but when it's do to what there staff told me to pay. All I asked for was a week to come up with the difference and was told that it was to long to wait . Yet the mistake was on the company/staff not on me . I will be paying the remainder + rent this weekend.
Final Business Response /* (4000, 9, 2015/07/09) */
Rent is due and payable the 1st of each month in the amount of [redacted] each month. The property has only received a total of [redacted] since May 1st. The total amount still due is [redacted] with late fees. Mr. [redacted] is responsible for making his rent payments on time and in full.
Initial Business Response /* (1000, 5, 2017/03/21) */
[redacted] and [redacted] rented a Low Income Tax Credit Apartment from Wilhoit Properties. The program does not allow for full time students and both tenants agreed they were not full time students. After verifying their status...
prior to recertification it was found that both were full time students. This willful violation of their lease caused us to ask them to leave.
After their apartment was vacated it was prepped and made ready for a new tenant. A new tenant occupied their unit on [redacted] Rent charges through this date were included in the Final account statement.
We were not provided a forwarding address so the statement was sent to their last known address which was the unit they rented from us. After 14 days our accounts are turned over to a collection agency. Once the account has been turned over, the account must be paid to the collection agency.
This debt is verified to be correct and the full amount due is expected. We will mail a copy of the last notice sent on [redacted] to the Consumer's address listed in this complaint.
Complaint: [redacted]
I am rejecting this response because:All walls and ceiling should had been painted and retaped whether they were painted blue and green. I did stay an additional two months as my home was not ready for move and Wilhoit Properties accepted my payment at all...
times and I did refuse to sign a three month lease as I didnt want to pay for months I wouldnt be there. and they were trying to force me to sign a three month lease when I only needed it for two months. I disagree with the stove, refrigerator and sinks being cleaned as I cleaned all of these before I moved. The stove and refrigerator were very old with stains before I moved in. Also, they fail to mention the infestion of brown recluse and the popcorn ceiling materials falling on top of the food and furniture at all times. I am a very clean indivudual in lieu of how they are trying to make me look. This is a money grabbing company and they are trumping up false charges. Many complaints with the neighbors as the way they are being treated. Also, this company cannot keep a property manager as they are too difficult to work for.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:everything about this situation is terrible. You guys come up with the silliest excuses and it doesn’t make any sense. I was supposedly very high on the list to have an apartment and I couldn’t be moved buildings. That’s ridiculous to the highest degree. I was always told that I would have an apartment on a certain date and on that date everything changed. This entire company is terrible by all means! Property manger, corporate and construction between all of them nobody knows anything. That just baffles my mind! I will NEVER do business with this company and would not refer anyone else to do so I’m awaiting my deposit that I was told should come this week if not, you guys will be hearing from me personally!
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2017/06/26) */
Our records indicate that the Air Conditioner was replaced on 6/23/17. If this is not the case, please let us know.
Initial Business Response /* (1000, 10, 2015/11/24) */
A Regional Manager did contact Ms. [redacted] and met with her in person in Birmingham, AL. After the meeting, Ms. [redacted] referred the matter to her attorney so we cannot make further comment.
Final Business Response /* (4000, 13,...
2015/11/25) */
We believe that this matter is resolved and all parties are satisfied.
Initial Business Response /* (1000, 5, 2017/06/01) */
Dear Ms. [redacted],
I would like to reiterate that you are more than welcome to contact the cable/internet provider of your choice. As discussed, the choices of cable/internet providers in the area of which the property is located are very...
limited. With the choices available, we feel that we have made the right choice with the provider that we choose to partner with, and we will continue to offer a great service to our residents. Please keep in mind that should you decide to use another satellite provider, you will need to follow the guidelines as detailed in your lease agreement. In addition, as mentioned during our conversation, there are many benefits choosing our cable partner. 1) You will not be locked into a long term contract, since you can give 30 day notice at any time. 2) There isn't any additional credit check. 3) You will not be charged a cable deposit. 4) You don't have to be home when service is needed. 5) Right now you can get over 60 channels for only $25 per month.
Our records show that a work order was made to check out a noise, and though it's not a brand new refrigerator, it was in good working condition. I also had our Regional maintenance supervisor take a look at it. We do our best to provide great costumer service, and hope to continue such. If there are any additional maintenance issues that need to be addressed, please put them in writing and send them to the Community office so that we can take care of your needs.
Initial Business Response /* (1000, 10, 2015/12/22) */
We have a work order for September 8 for her ac not cooling properly. We called our ac vendor out to repair, but put in a window unit before he could come out. The vendor came out and put in Freon. At this point, I thought the ac unit was...
working fine. According to Ms. [redacted] it was, but she called again the Sunday before Labor day and her ac line was leaking. Spencer came out and I told him to clean up the water and blow out the line. Ms. [redacted] has made only partial payments on her electric bill which caused her bill to increase each month. We did ask her to bring all of her bills in so we could review. It does appear that her electric bill did increase slightly during the time of the repair. As a good faith effort to resolve this matter, we have offered Ms. [redacted] a rent credit of $125.
Initial Consumer Rebuttal /* (3000, 13, 2015/12/22) */
This company cares nothing about their residents. Me and my 4 children are without electricity because they refuse to take responsibility for not making the repairs in a timely manner. My children and I will be without electricity for Christmas and the only thing that they are willing to do is take $125 off [redacted] rent meanwhile sticking me with a $576 light bill which is no fault of mine and no electricity.
Final Consumer Response /* (2000, 15, 2015/12/23) */
My complaint has been resolved with this company.
Complaint: [redacted]
I am rejecting this response because: Your leasing agent never contacted me to get any more information. She waited until the last week of August to ask me for a child support order for my child that doesn’t even revive child support at this time because her...
father is and will be incarcerated for quite some time to come, and that was only because I called in to ask what was the hold up. Also the leasing agent knew I had to be out of my current place of residence and due to being on housing assistance with the housing authority I have to go by their rules. The only reason I sent the email was to ask how my deposit would be refunded. [redacted] told me that since I couldn’t provide the child support court order in time that it would automatically deny my application and I would then get a refund. I also have lots of call logs where I tried over and over to get the application that I supposedly signed stating my deposit would be forfeited. I even went to the office and was given a blank application and told that I could not have a copy of the application, that is was policy. And when I asked for such policy. No one could provide it. I was also asked to leave or law enforcement would force me to leave. None of these dates on this response are true. I have all my calls logs from the villages of west lake and none of them are calls coming in to me. I had to call and always got the run around. They would have a leased apartment right now with a guaranteed deposit from the housing authority the 1st day of the month but wanted a court order from my child’s father that is incarcerated to prove she supposedly lives with me all the time. My housing voucher should have been all the verification they needed to let me move in. Since it is government assistance. I want my money back. This company is not honest.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/07) */
There was no info included with this complaint. No details or desired responses.
Final Business Response /* (1000, 8, 2015/09/09) */
Notes from our computer system indicate maintenance entered unit to do work order and reported back to...
manager that unit was unsanitary and had damages. Manager returned to unit and took pictures of the condition and noted tenant would be responsible for repairs. A return inspection was made three days later and the condition of the unit was still found to be unsanitary.
This is not a service issue as reported to the Revdex.com.
It appears the tenant is not happy that the manager documented the condition of the unit and damage with photographs. Manager is following our policy.
We expect our units to be kept clean and sanitary. We conduct quarterly inspections to ensure that tenants are keeping the units in the condition expected. If unsanitary conditions are found, return inspections will be made until the condition is corrected or we evict the tenant.
Initial Business Response /* (1000, 6, 2017/06/15) */
Ms. [redacted] signed a promise to pay rent on January 6, 2017, promising to pay her rent no later than January 13, 2017. Ms. [redacted] skipped out on January 15, 2017, owing her full rent for January and by her own admission damage to the carpeting...
and walls. We stand by our charges and will be happy to forward documentation of her promise to pay and pictures of the unit. Real Estate Lease Law requires all notices from either the tenant or landlord to be in writing. The Ex Parte against her husband that she filed 12/22/16 requested possession of the unit that she occupied. All parties over 18 are required to sign the lease and are responsible for all charges. Ms. [redacted] did not dispute the charges until she was contacted by our collection agency. We will not be reducing the charges.
Initial Consumer Rebuttal /* (3000, 9, 2017/06/21) */
I do not dispute the charge for January's rent and my deposit would have covered the carpet and the walls. My dispute is charging me for rent February 2017-September 2017.
Initial Business Response /* (1000, 5, 2016/01/28) */
On January 5, 2016 Ms. Burton left a message on the customer service voice mail at the corporate. She did not provide the property name
or correct contact information. On January 26, 2016 Ms. Burton called again and it was determined her...
complaint was for Stone
Canyon in Amarillo, TX. I requested move out documentation from the property manager who
provided pictures of the apartment in question. After reviewing the Final Account Statement for
accuracy and the enclosed pictures I spoke with Ms. Burton. I explained after review of the
pictures on file she was responsible for those charges. We should have required her to pay this amount since her security deposit was to be forfeited in accordance with the early buyout agreement explained below. I advised her she could make an appointment with the property manager to review the pictures on record for her move out. She declined and said with all that she paid to move she should get her entire deposit back. I reiterated her buy out fees did not negate her responsibility for damages and cleaning required. We have made every effort to satisfy Ms. Burton, however we have standards required by residents to clean their apartment and repair/replace any damages to the unit.
SPECIAL PROVISIONS for Addendum for Early Least Termination
Lessee must fulfill a minimum lease term of six (6) months before consideration to this option. Buy out termination fee equal to two (2) months rent by Lessee to Lessor and forfeiture of Security Deposit.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is incorrect. I called no less than 6 times. I left ONE voicemail with my phone number as previously stated. By my not saying which complex it was is irrelevant. I deserved a phone call back regardless. The other times were messages your corporate office receptionist took. I did not leave incorrect contact information 6 times, I assure you. She told me she would get someone to call me ASAP and that never happened until January 26th when I made it very clear that I will call every single day if I needed to.
Between myself and Wilhoit Properties, I am the only one who has made any effort to satisfy the other. Especially by paying your ridiculous 3 months rent within 1 month. As much as I hated to, I still paid it all, on time, because I signed a piece of paper stating I would do so. I kept my word. Your "standards required by residents" to clean their apartments was not gifted to me prior to my move-in date since I moved into a filthy apartment with a variety of broken items that were promised to be fixed (and never were). Let me reiterate myself to you and say that I left that apartment exponentially better than when I moved in. I've lived in many, many different places and not once did I fail to receive my entire deposit back. Your response to my complaint is partial truth and I am astounded by this. I was told the day I signed my papers that I would receive my entire deposit back by your apartment manager, as long as it was nothing more than "normal wear and tear." Not only did I abide by that, but I also deep-cleaned that apartment entirely better than what it was when even I moved in.
Final Business Response /* (4000, 9, 2016/02/02) */
FROM THE BUY OUT AGREEMENT SIGNED BY MS. BURTON: Buy out termination fee equal to two (2) months rent by Lessee to Lessor and forfeiture of Security Deposit.
This means that the deposit is not refundable. I appreciate the fact that Ms. Burton feels she cleaned the property better than our standards.
The fact remains that the deposit is forfeited as part of the early buyout since she failed to complete her lease.
Unfortunately, this is a brand new property which is still under construction and we can’t control the date changes with construction.
Initial Business Response /* (1000, 5, 2015/07/07) */
The last payment received from Mr. [redacted] was [redacted] of 06/05/15. The payment prior to that was [redacted] on 05/01/15. He currently has a balance of [redacted] due and our policy is to file for eviction on rent balances.
01/01/XXXX X-XXXXH CA - RENT...
Rent [redacted]
01/06/XXXX X-XXXXH CB - LATEFEE Late Charges [redacted]
01/12/XXXX X-XXXXH PZ - PMTMORD Payment By Money Order XXXXXXXXXXX XXX.00 [redacted]
02/01/XXXX X-XXXXH CA - RENT Rent [redacted]
02/06/XXXX X-XXXXH CB - LATEFEE Late Charges [redacted]
02/10/XXXX X-XXXXH PZ - PMTMORD Payment By Money Order XXXXXXXXXXX XXX.00 [redacted]
03/01/XXXX X-XXXXH CA - RENT Rent [redacted]
03/04/XXXX X-XXXXH PZ - PMTMORD Payment By Money Order XXXXXXXXXX XXX.00 [redacted]
04/01/XXXX X-XXXXH CA - RENT Rent [redacted]
04/06/XXXX X-XXXXH CB - LATEFEE Late Charges [redacted]
04/08/XXXX X-XXXXH PZ - PMTMORD Payment By Money Order XXXXXXXXXXX XXX.00 [redacted]
05/01/XXXX X-XXXXH CA - RENT Rent [redacted]
05/05/XXXX X-XXXXH PZ - PMTMORD Payment By Money Order XXXXXXXXXXX XXX.00 [redacted]
06/01/XXXX X-XXXXH CA - RENT Rent [redacted]
06/06/XXXX X-XXXXH CB - LATEFEE Late Charges [redacted]
06/15/XXXX X-XXXXH PZ - PMTMORD Payment By Money Order XXXXXXXXXXX XXX.XX XXX.00
07/01/XXXX X-XXXXH CA - RENT Rent [redacted] Balance Due
Initial Consumer Rebuttal /* (3000, 7, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I did only pay [redacted] because that's what the staff at the office told Me that I owed. I understand that it there policy to file for eviction for no or full payment, but when it's do to what there staff told me to pay. All I asked for was a week to come up with the difference and was told that it was to long to wait . Yet the mistake was on the company/staff not on me . I will be paying the remainder + rent this weekend.
Final Business Response /* (4000, 9, 2015/07/09) */
Rent is due and payable the 1st of each month in the amount of [redacted] each month. The property has only received a total of [redacted] since May 1st. The total amount still due is [redacted] with late fees. Mr. [redacted] is responsible for making his rent payments on time and in full.
Initial Business Response /* (1000, 5, 2017/03/21) */
[redacted] and [redacted] rented a Low Income Tax Credit Apartment from Wilhoit Properties. The program does not allow for full time students and both tenants agreed they were not full time students. After verifying their status...
prior to recertification it was found that both were full time students. This willful violation of their lease caused us to ask them to leave.
After their apartment was vacated it was prepped and made ready for a new tenant. A new tenant occupied their unit on [redacted] Rent charges through this date were included in the Final account statement.
We were not provided a forwarding address so the statement was sent to their last known address which was the unit they rented from us. After 14 days our accounts are turned over to a collection agency. Once the account has been turned over, the account must be paid to the collection agency.
This debt is verified to be correct and the full amount due is expected. We will mail a copy of the last notice sent on [redacted] to the Consumer's address listed in this complaint.
Complaint: [redacted]
I am rejecting this response because:All walls and ceiling should had been painted and retaped whether they were painted blue and green. I did stay an additional two months as my home was not ready for move and Wilhoit Properties accepted my payment at all...
times and I did refuse to sign a three month lease as I didnt want to pay for months I wouldnt be there. and they were trying to force me to sign a three month lease when I only needed it for two months. I disagree with the stove, refrigerator and sinks being cleaned as I cleaned all of these before I moved. The stove and refrigerator were very old with stains before I moved in. Also, they fail to mention the infestion of brown recluse and the popcorn ceiling materials falling on top of the food and furniture at all times. I am a very clean indivudual in lieu of how they are trying to make me look. This is a money grabbing company and they are trumping up false charges. Many complaints with the neighbors as the way they are being treated. Also, this company cannot keep a property manager as they are too difficult to work for.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:everything about this situation is terrible. You guys come up with the silliest excuses and it doesn’t make any sense. I was supposedly very high on the list to have an apartment and I couldn’t be moved buildings. That’s ridiculous to the highest degree. I was always told that I would have an apartment on a certain date and on that date everything changed. This entire company is terrible by all means! Property manger, corporate and construction between all of them nobody knows anything. That just baffles my mind! I will NEVER do business with this company and would not refer anyone else to do so I’m awaiting my deposit that I was told should come this week if not, you guys will be hearing from me personally!
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2017/06/26) */
Our records indicate that the Air Conditioner was replaced on 6/23/17. If this is not the case, please let us know.
See attached.
Initial Business Response /* (1000, 10, 2015/11/24) */
A Regional Manager did contact Ms. [redacted] and met with her in person in Birmingham, AL. After the meeting, Ms. [redacted] referred the matter to her attorney so we cannot make further comment.
Final Business Response /* (4000, 13,...
2015/11/25) */
We believe that this matter is resolved and all parties are satisfied.
Initial Business Response /* (1000, 5, 2017/06/01) */
Dear Ms. [redacted],
I would like to reiterate that you are more than welcome to contact the cable/internet provider of your choice. As discussed, the choices of cable/internet providers in the area of which the property is located are very...
limited. With the choices available, we feel that we have made the right choice with the provider that we choose to partner with, and we will continue to offer a great service to our residents. Please keep in mind that should you decide to use another satellite provider, you will need to follow the guidelines as detailed in your lease agreement. In addition, as mentioned during our conversation, there are many benefits choosing our cable partner. 1) You will not be locked into a long term contract, since you can give 30 day notice at any time. 2) There isn't any additional credit check. 3) You will not be charged a cable deposit. 4) You don't have to be home when service is needed. 5) Right now you can get over 60 channels for only $25 per month.
Our records show that a work order was made to check out a noise, and though it's not a brand new refrigerator, it was in good working condition. I also had our Regional maintenance supervisor take a look at it. We do our best to provide great costumer service, and hope to continue such. If there are any additional maintenance issues that need to be addressed, please put them in writing and send them to the Community office so that we can take care of your needs.
Initial Business Response /* (1000, 10, 2015/12/22) */
We have a work order for September 8 for her ac not cooling properly. We called our ac vendor out to repair, but put in a window unit before he could come out. The vendor came out and put in Freon. At this point, I thought the ac unit was...
working fine. According to Ms. [redacted] it was, but she called again the Sunday before Labor day and her ac line was leaking. Spencer came out and I told him to clean up the water and blow out the line. Ms. [redacted] has made only partial payments on her electric bill which caused her bill to increase each month. We did ask her to bring all of her bills in so we could review. It does appear that her electric bill did increase slightly during the time of the repair. As a good faith effort to resolve this matter, we have offered Ms. [redacted] a rent credit of $125.
Initial Consumer Rebuttal /* (3000, 13, 2015/12/22) */
This company cares nothing about their residents. Me and my 4 children are without electricity because they refuse to take responsibility for not making the repairs in a timely manner. My children and I will be without electricity for Christmas and the only thing that they are willing to do is take $125 off [redacted] rent meanwhile sticking me with a $576 light bill which is no fault of mine and no electricity.
Final Consumer Response /* (2000, 15, 2015/12/23) */
My complaint has been resolved with this company.
Yes I would like to be able to move into my new apartment and well as have some kind of discount on the rent for the inconvenience.
Complaint: [redacted]
I am rejecting this response because: Your leasing agent never contacted me to get any more information. She waited until the last week of August to ask me for a child support order for my child that doesn’t even revive child support at this time because her...
father is and will be incarcerated for quite some time to come, and that was only because I called in to ask what was the hold up. Also the leasing agent knew I had to be out of my current place of residence and due to being on housing assistance with the housing authority I have to go by their rules. The only reason I sent the email was to ask how my deposit would be refunded. [redacted] told me that since I couldn’t provide the child support court order in time that it would automatically deny my application and I would then get a refund. I also have lots of call logs where I tried over and over to get the application that I supposedly signed stating my deposit would be forfeited. I even went to the office and was given a blank application and told that I could not have a copy of the application, that is was policy. And when I asked for such policy. No one could provide it. I was also asked to leave or law enforcement would force me to leave. None of these dates on this response are true. I have all my calls logs from the villages of west lake and none of them are calls coming in to me. I had to call and always got the run around. They would have a leased apartment right now with a guaranteed deposit from the housing authority the 1st day of the month but wanted a court order from my child’s father that is incarcerated to prove she supposedly lives with me all the time. My housing voucher should have been all the verification they needed to let me move in. Since it is government assistance. I want my money back. This company is not honest.
Sincerely,
[redacted]