[redacted] is an association and contracted its security services through [redacted] Hawaiian Properties is the association’s property management company We were provided with the following information from the site office employees and security staff On May 8th, Ms [redacted] could not exit the parking lot because she said that she forgot her parking ticket at home Security explained to her that she needed her parking ticket or parking card to exit the parking lot Otherwise, she needed to pay the lost ticket fee Ms [redacted] ’s mother started to yell and scream at the security guard She wouldn’t stop yelling and swearing so the security guard said they would call HPD if she didn’t comply with the rules Finally, Ms [redacted] paid the fee Later that week, Ms [redacted] was talking to a site office employee about wanting a refund for the lost ticket fee she paid; however, she never provided the parking ticket she initially said she forgot at home She started yelling at the site office employee and Ms [redacted] was told that her behavior was unacceptable Then, Ms [redacted] said, “If I get raped walking on the Ala Wai, I will hold you responsible!” At that point, the office employee said that they needed to terminate her parking at the end of the month Later, Ms [redacted] came back to the office and requested to cancel her parking effective immediately The office submitted a check request to Hawaiian Properties for $($for the returned parking card and $refund for week of parking) Hawaiian Properties mailed the check to Ms [redacted] on June 1, In addition to the incident above, Ms [redacted] was not following the parking rules The parking card can only be registered to one vehicle Ms [redacted] was reminded of this rule but continued to park two different vehicles on several occasions Based on the actions of Ms [redacted] ’s guest (mother), her interactions with the site office following the incident, and non-compliance of the parking rules, it was determined that Ms [redacted] ’s monthly parking needed to be terminated In reviewing the information provided by the site office employees and security guards a refund for the lost ticket fee and difference in parking rates will not be given
[redacted] is an association and contracted its security services through [redacted] Hawaiian Properties is the association’s property management company We were provided with the following information from the site office employees and security staff On May 8th, Ms [redacted] could not exit the parking lot because she said that she forgot her parking ticket at home Security explained to her that she needed her parking ticket or parking card to exit the parking lot Otherwise, she needed to pay the lost ticket fee Ms [redacted] ’s mother started to yell and scream at the security guard She wouldn’t stop yelling and swearing so the security guard said they would call HPD if she didn’t comply with the rules Finally, Ms [redacted] paid the fee Later that week, Ms [redacted] was talking to a site office employee about wanting a refund for the lost ticket fee she paid; however, she never provided the parking ticket she initially said she forgot at home She started yelling at the site office employee and Ms [redacted] was told that her behavior was unacceptable Then, Ms [redacted] said, “If I get raped walking on the Ala Wai, I will hold you responsible!” At that point, the office employee said that they needed to terminate her parking at the end of the month Later, Ms [redacted] came back to the office and requested to cancel her parking effective immediately The office submitted a check request to Hawaiian Properties for $($for the returned parking card and $refund for week of parking) Hawaiian Properties mailed the check to Ms [redacted] on June 1, In addition to the incident above, Ms [redacted] was not following the parking rules The parking card can only be registered to one vehicle Ms [redacted] was reminded of this rule but continued to park two different vehicles on several occasions Based on the actions of Ms [redacted] ’s guest (mother), her interactions with the site office following the incident, and non-compliance of the parking rules, it was determined that Ms [redacted] ’s monthly parking needed to be terminated In reviewing the information provided by the site office employees and security guards a refund for the lost ticket fee and difference in parking rates will not be given