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Hawaiian Watersports LLC

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Reviews Hawaiian Watersports LLC

Hawaiian Watersports LLC Reviews (1)

Initial Business Response /* (1000, 10, 2014/07/07) */
First of all, the charge & transaction was completed with a non-profit company we work with called ***, whose mission is ocean safety and ocean stewardship through lessons and equipment useHawaiian Watersports works
with *** to help raise donations for this mission
Customer reserved double kayaks for Sunday, June 15, At the time of booking she was informed of our 24hr Cancel/No Show Policy, which states "A full refund shall be given to a client who calls to cancel any lesson/tour/rental (hereafter referred to as "activity" or "activities") at least hours prior to the scheduled activityAll activities shall be subject to a 100% cancellation fee if canceled in less than the prescribed 24-hour period
All activities may be rescheduled for the same activity to another day with an additional 20% penaltyActivities scheduled outside of regular business hours (am-pm) must be rescheduled before the close of business on the day before
No-shows are clients who do not cancel but who miss their activity for any reasonNo-shows will be subject to a 100% cancellation fee and shall not be entitled to any refundLoss of gift certificates and/or vouchers is solely the clients' responsibility and HWS shall be released from any and all responsibility."
On the day of her reservation, Customer called to cancel her reservation, because as she told us, there was an outrigger regatta, that the beach was busy, and that she didn't want to lose her parking at the beachIt is true that we did not tell her that it was Father's Day, nor that there was an outrigger race which occurs every Sunday in June, nor did we know how crowded the beach was going to beHowever, we reminded her of the 24hr Cancel/No Show Policy, that all of the other parties had already picked up their reserved boats, and that many other people were already turned away earlier, both days before and on that same day, from using these boats because we had them reserved for CustomerWe told her she was charged for the double kayaks, and offered her credit for use of those double kayaks for another day, without charging her the 20% rescheduling fee per policyShe agreed at that point
Later, she called back and wanted her full refundWe reminded her of the Cancel/No Show Policy again; in addition, we offered her that if another party wanted the double kayaks that day, then there would be no charge to the CustomerUnfortunately, by that time, we had already refused other interested parties before Customer called, and we did not get any other inquiries after that point
Customer's credit for double kayaks is on file for future use
Customer already tried to reverse the charge with her credit card company, but they refused the chargeback

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