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Hawaiiana Management Company, Ltd.

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Hawaiiana Management Company, Ltd. Reviews (1)

Initial Business Response /* (1000, 5, 2014/02/03) */
From: *** *** *** (mailto:***@hmcmgt.com)
Sent: Monday, February 03, 11:AM
To: Kate Burns
Subject: Revdex.com Complaint Case# *** (Ref*)
Aloha Ms*** ***, The following is Hawaiiana's
official response to the above-referenced complaint
Hawaiiana serves as condominium association managing agent for the Association of Apartment Owners where Revdex.com Consumer owns a unitRevdex.com Consumer fell behind in maintenance fee paymentsTo his credit, Revdex.com Consumer requested to enter into a payment plan with the Board of DirectorsWe regret that Revdex.com Consumer is not happy with the response time to his emailsFor faster service, we suggest that Revdex.com Consumer contact the designated Hawaiiana contact directly rather than sending email through Hawaiiana's general company website
BILLING ADDRESS - Revdex.com Consumer submitted a CHANGE OF ADDRESS FORM FOR BILLING & CORRESPONDENCECopy attachedMany property owners request that Correspondence and Bills be sent to two different addressesAs such, the form attempts to get clarification on thisAs such, according to the form completed by Revdex.com Consumer, Hawaiiana changed the correspondence address to Revdex.com Consumers' *** *** PO Box, however, the Billing Address was kept at the *** ***, *** addressWe understand now from Revdex.com Consumer's complaint that this was not his intentionAs such, we have changed the Billing Address to Revdex.com Consumers' *** *** PO Box as well
MANDATORY INSURANCE - The Association's Board of Directors voted to implement a mandatory insurance policy for every ownerThis mandate, which is supported by State Statute, is meant to protect every owner's interest and the long-term insurability of the AOAOIn response to Revdex.com Consumer's complaint, Hawaiiana has confirmed and re-confirmed with the Association attorney that Revdex.com Consumer is obligated to pay for this insurance
PAYMENT PLAN-The condo Board of Directors is scheduled to meet at the end of February and Revdex.com Consumer's Payment Plan will be discussed and decidedRevdex.com Consumer will be notified thereafter of the Board's decision regarding his request
Hawaiiana recognizes that these are tough economic times for many people and we commend Revdex.com Consumer on his efforts to try to meet his financial obligations to the Association
We wish Revdex.com Consumer the very best
Respectfully, ***
*** ***, CPM(R), R
Senior Vice President - Marketing
Hawaiiana Management Company, Ltd
*** *** ***, Suite ***
***, Hawaii ***
Company Website www.hmcmgt.com
email [email protected]
Direct Line (808) 593-
Fax (808) 593-

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