Hawk Air Duct Cleaning

Initial Business Response / [redacted] (1000, 5, 2016/07/21) */ Hawk Air Duct Cleaning has been in business for over four years in Central IllinoisWe take great pride in what we do on a daily basisWe use the exact same procedure and cleaning routine each and every timeWe clean the components of the furnace (blower, heat exchange, and a/c coil), all main lines, and all vents Protecting the components of the furnace is one of the most important aspects when cleaning a ventilation systemWe take pride in the ability to do soThe supplies (give out heat/cool) and all main lines will get a two step cleaning application- this also is what sets my company apart from othersAfter we are done doing our job, we are not afraid to show you how clean your system is Upon arrival, we completed a thorough walk- thru with the customer to locate all vents working our way to the furnace areaI explained at the furnace area exactly how we do our job with the details of any access holes that are necessary to guarantee a thorough cleaningThe homeowner agreed for us to proceed with the cleaning processOnce we completed the job, we went over the invoice and collected paymentAt that time, there were no complaints or signs of dissatisfaction After we left, ten minutes later, the homeowner called and asked for me to return to address a leaking condensation pump that was located on the outside of the furnaceI returned immediately and explained to the homeowner that this was not an area that we addressed during the cleaning processI pointed out to her the hard water stains on the side of the furnace and the basement floorThis was an indication that this had been an ongoing issueI recommended that she contact a heating and cooling company to fix or replace the condensation pumpShe agreed to do soI then left the homeowners house The only phone call that wasn't returned was the one that didn't included a message Hawk Air Duct Cleaning has a commitment in continuing to be the best in Central Illinois Thank you, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called [redacted] out to clean the air ducts only [redacted] never asked me if he could cut a hole in the central air unit; and he never once informed me that he hadI am requesting reimbursement for damages which are $plus $out of pocket expense, total $

Initial Business Response /* (1000, 5, 2016/07/21) */
Hawk Air Duct Cleaning has been in business for over four years in Central Illinois. We take great pride in what we do on a daily basis. We use the exact same procedure and cleaning routine each and every time. We clean the components of...

the furnace (blower, heat exchange, and a/c coil), all main lines, and all vents.
Protecting the components of the furnace is one of the most important aspects when cleaning a ventilation system. We take pride in the ability to do so. The supplies (give out heat/cool) and all main lines will get a two step cleaning application- this also is what sets my company apart from others. After we are done doing our job, we are not afraid to show you how clean your system is.
Upon arrival, we completed a thorough walk- thru with the customer to locate all vents working our way to the furnace area. I explained at the furnace area exactly how we do our job with the details of any access holes that are necessary to guarantee a thorough cleaning. The homeowner agreed for us to proceed with the cleaning process. Once we completed the job, we went over the invoice and collected payment. At that time, there were no complaints or signs of dissatisfaction.
After we left, ten minutes later, the homeowner called and asked for me to return to address a leaking condensation pump that was located on the outside of the furnace. I returned immediately and explained to the homeowner that this was not an area that we addressed during the cleaning process. I pointed out to her the hard water stains on the side of the furnace and the basement floor. This was an indication that this had been an ongoing issue. I recommended that she contact a heating and cooling company to fix or replace the condensation pump. She agreed to do so. I then left the homeowners house.
The only phone call that wasn't returned was the one that didn't included a message.
Hawk Air Duct Cleaning has a commitment in continuing to be the best in Central Illinois.
Thank you,
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2016/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called [redacted] out to clean the air ducts only. [redacted] never asked me if he could cut a hole in the central air unit; and he never once informed me that he had. I am requesting reimbursement for damages which are $335.00 plus $258.25 out of pocket expense, total $593.25