I recently purchased a used [redacted] at hawk and I am extremely happy with my purchase and with their serviceI would purchase another vehicle from them in the futureMy sales person was Tony [redacted] and he was very informative about the vehicle and very easy to deal with
Initial Business Response / [redacted] (1000, 8, 2014/11/24) */ The form that was sent was from our vendor and not Hawk CDJTo the best of my knowledge we have refunded the customer as requested Thank you Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The claim from the dealer is disingenuous, The form received had the dealers, (HAWK DODGE) return envelope, When I called to complain about the situation, the "aftermarket manager" who I spoke with mentioned nothing as indicated in the dealers response to you To date, I've had no contact with the dealer in the form of a settlement for work on the car, replacement of the car OR a refund Final Business Response / [redacted] (4000, 12, 2014/12/04) */ A refund check was delivered on 11/28/
Initial Business Response / [redacted] (1000, 10, 2014/10/09) */ Contact Name and Title: [redacted] Di Contact Phone: XXX-XXX-XXXX Contact Email: ***@hawkcdj.com All initial diagnostic fees were discussed and signed for by the customer prior to repair being performedDealer's repair order has initial estimate of $indicated on repair order which was signed for by the customerCopies of this document are available upon request Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept there response ,Initial diagnose fees were NEVER discussed , nor was the paper they have you sign explained at all, the service person was busy and was on the phone most of the time taking care of customers on the phone either they are understaffed or that's just the way they do businessI would never recomend anyone I know to there service department ,very shady and unethical business practices I also consider there response to be condescending , and suggestive of me not telling the truth Final Business Response / [redacted] (4000, 14, 2014/10/21) */ Please refer to pages and of the attachment which contain the customer signature prior to repairs on the "workorder" copy and upon pick up and completion of services on the "signature"copyWe received written authorization as previously reported Final Consumer Response / [redacted] (4200, 16, 2014/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept this proposed resolution , from the begining I have always said that the service deptDidnt explain the costs while on the phone with other customers they just tell you sign here and dont bother explaining the costs involved No work was actually performed , just told me what I already knew that the win module was bad all I wanted was a price to get a new one installed I read the documents they provided the only thing I was ever asked was , "Can you leave it ...?" And then a paper gets slod to yu and they say sign it Great customer service .....? I don't think so I guess thats the way Hawk does bussiness I will make sure to tell everyone I know not to do bussiness there [redacted]
Initial Business Response /* (1000, 5, 2014/12/11) */
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@hawcdj.com
Mr***'s vehicle was repaired under the provisions of a safety recall at no charge and released back to him 11/26/2014, the same day
parts were provided by the manufacturer (Chrysler Corporation)Chrysler did provide a rental vehicle free of charge during the delays in providing parts
Initial Business Response /* (1000, 7, 2014/04/14) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@hawkcdj.com
A refund of $was issued to the customer
Initial Business Response /* (1000, 5, 2014/06/18) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@HAWKCDJ.COM
I did inspect the vehicle on Monday June 16,After a visual inspection I did see eveidence that there had been previous repairs to
the passenger *** (affected area) bumper, fender and front door as paint work was evident ( discolored, finish not consistent with factory, dust in paint, filler lines apparent)The cracked areas on the bumper appear to be related to the previous repair and not caused by Hawk cdj or its employeesI also noted that there was older damage ( scrape and gouges) on the underside of the bumper consistent with hitting a parking block, directly in line with the damaged areaplease see the attachment for a full vehicle report indicating the June accident to the right front of vehicle
I bought a Jeep Cherokee today and Tony *** was the sales consultant who assisted meWords can not explain how amazing he was! He was extremely informative, worked with me on pricing, and was thorough in explaining how my car works and the accessoriesI felt completely comfortable with Tony assisting me with choosing my car and answering my questionsNever have I had such a personal and comfortable experience with customer service and Tony fulfilled thatPlease thank him from the bottom of my heart for helping me purchase a safe and reliable carThank you Tony!!!
-Charron
I recently purchased a used [redacted] at hawk and I am extremely happy with my purchase and with their service. I would purchase another vehicle from them in the future. My sales person was Tony [redacted] and he was very informative about the vehicle and very easy to deal with.
Initial Business Response /* (1000, 8, 2014/11/24) */
The form that was sent was from our vendor and not Hawk CDJ. To the best of my knowledge we have refunded the customer as requested.
Thank you.
Initial Consumer Rebuttal /* (3000, 10, 2014/11/24) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
The claim from the dealer is disingenuous, The form received had the dealers, (HAWK DODGE) return envelope, When I called to complain about the situation, the "aftermarket manager" who I spoke with mentioned nothing as indicated in the dealers response to you.
To date, I've had no contact with the dealer in the form of a settlement for work on the car, replacement of the car OR a refund.
Final Business Response /* (4000, 12, 2014/12/04) */
A refund check was delivered on 11/28/14.
Initial Business Response /* (1000, 10, 2014/10/09) */
Contact Name and Title: [redacted] Di
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hawkcdj.com
All initial diagnostic fees were discussed and signed for by the customer prior to repair being performed. Dealer's repair...
order has initial estimate of $120.00 indicated on repair order which was signed for by the customer. Copies of this document are available upon request
Initial Consumer Rebuttal /* (3000, 12, 2014/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept there response ,Initial diagnose fees were NEVER discussed , nor was the paper they have you sign explained at all, the service person was busy and was on the phone most of the time taking care of customers on the phone either they are understaffed or that's just the way they do business...... I would never recomend anyone I know to there service department ,very shady and unethical business practices ....
I also consider there response to be condescending , and suggestive of me not telling the truth .
Final Business Response /* (4000, 14, 2014/10/21) */
Please refer to pages 3 and 4 of the attachment which contain the customer signature prior to repairs on the "workorder" copy and upon pick up and completion of services on the "signature"copy. We received written authorization as previously reported.
Final Consumer Response /* (4200, 16, 2014/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept this proposed resolution , from the begining I have always said that the service dept. Didnt explain the costs .... while on the phone with other customers they just tell you sign here and dont bother explaining the costs involved .
No work was actually performed , just told me what I already knew that the win module was bad all I wanted was a price to get a new one installed .......
I read the documents they provided .. the only thing I was ever asked was , "Can you leave it ...?" And then a paper gets slod to yu and they say sign it .....
Great customer service .....? I don't think so .....
I guess thats the way Hawk does bussiness I will make sure to tell everyone I know not to do bussiness there ...
[redacted]
I recently purchased a used [redacted] at hawk and I am extremely happy with my purchase and with their serviceI would purchase another vehicle from them in the futureMy sales person was Tony [redacted] and he was very informative about the vehicle and very easy to deal with
Initial Business Response / [redacted] (1000, 8, 2014/11/24) */ The form that was sent was from our vendor and not Hawk CDJTo the best of my knowledge we have refunded the customer as requested Thank you Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The claim from the dealer is disingenuous, The form received had the dealers, (HAWK DODGE) return envelope, When I called to complain about the situation, the "aftermarket manager" who I spoke with mentioned nothing as indicated in the dealers response to you To date, I've had no contact with the dealer in the form of a settlement for work on the car, replacement of the car OR a refund Final Business Response / [redacted] (4000, 12, 2014/12/04) */ A refund check was delivered on 11/28/
Initial Business Response / [redacted] (1000, 10, 2014/10/09) */ Contact Name and Title: [redacted] Di Contact Phone: XXX-XXX-XXXX Contact Email: ***@hawkcdj.com All initial diagnostic fees were discussed and signed for by the customer prior to repair being performedDealer's repair order has initial estimate of $indicated on repair order which was signed for by the customerCopies of this document are available upon request Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept there response ,Initial diagnose fees were NEVER discussed , nor was the paper they have you sign explained at all, the service person was busy and was on the phone most of the time taking care of customers on the phone either they are understaffed or that's just the way they do businessI would never recomend anyone I know to there service department ,very shady and unethical business practices I also consider there response to be condescending , and suggestive of me not telling the truth Final Business Response / [redacted] (4000, 14, 2014/10/21) */ Please refer to pages and of the attachment which contain the customer signature prior to repairs on the "workorder" copy and upon pick up and completion of services on the "signature"copyWe received written authorization as previously reported Final Consumer Response / [redacted] (4200, 16, 2014/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept this proposed resolution , from the begining I have always said that the service deptDidnt explain the costs while on the phone with other customers they just tell you sign here and dont bother explaining the costs involved No work was actually performed , just told me what I already knew that the win module was bad all I wanted was a price to get a new one installed I read the documents they provided the only thing I was ever asked was , "Can you leave it ...?" And then a paper gets slod to yu and they say sign it Great customer service .....? I don't think so I guess thats the way Hawk does bussiness I will make sure to tell everyone I know not to do bussiness there [redacted]
Initial Business Response /* (1000, 5, 2014/12/11) */
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@hawcdj.com
Mr***'s vehicle was repaired under the provisions of a safety recall at no charge and released back to him 11/26/2014, the same day
parts were provided by the manufacturer (Chrysler Corporation)Chrysler did provide a rental vehicle free of charge during the delays in providing parts
Initial Business Response /* (1000, 7, 2014/04/14) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@hawkcdj.com
A refund of $was issued to the customer
Initial Business Response /* (1000, 5, 2014/06/18) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@HAWKCDJ.COM
I did inspect the vehicle on Monday June 16,After a visual inspection I did see eveidence that there had been previous repairs to
the passenger *** (affected area) bumper, fender and front door as paint work was evident ( discolored, finish not consistent with factory, dust in paint, filler lines apparent)The cracked areas on the bumper appear to be related to the previous repair and not caused by Hawk cdj or its employeesI also noted that there was older damage ( scrape and gouges) on the underside of the bumper consistent with hitting a parking block, directly in line with the damaged areaplease see the attachment for a full vehicle report indicating the June accident to the right front of vehicle
I bought a Jeep Cherokee today and Tony *** was the sales consultant who assisted meWords can not explain how amazing he was! He was extremely informative, worked with me on pricing, and was thorough in explaining how my car works and the accessoriesI felt completely comfortable with Tony assisting me with choosing my car and answering my questionsNever have I had such a personal and comfortable experience with customer service and Tony fulfilled thatPlease thank him from the bottom of my heart for helping me purchase a safe and reliable carThank you Tony!!!
-Charron
I recently purchased a used [redacted] at hawk and I am extremely happy with my purchase and with their service. I would purchase another vehicle from them in the future. My sales person was Tony [redacted] and he was very informative about the vehicle and very easy to deal with.
Initial Business Response /* (1000, 8, 2014/11/24) */
The form that was sent was from our vendor and not Hawk CDJ. To the best of my knowledge we have refunded the customer as requested.
Thank you.
Initial Consumer Rebuttal /* (3000, 10, 2014/11/24) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
The claim from the dealer is disingenuous, The form received had the dealers, (HAWK DODGE) return envelope, When I called to complain about the situation, the "aftermarket manager" who I spoke with mentioned nothing as indicated in the dealers response to you.
To date, I've had no contact with the dealer in the form of a settlement for work on the car, replacement of the car OR a refund.
Final Business Response /* (4000, 12, 2014/12/04) */
A refund check was delivered on 11/28/14.
Initial Business Response /* (1000, 10, 2014/10/09) */
Contact Name and Title: [redacted] Di
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hawkcdj.com
All initial diagnostic fees were discussed and signed for by the customer prior to repair being performed. Dealer's repair...
order has initial estimate of $120.00 indicated on repair order which was signed for by the customer. Copies of this document are available upon request
Initial Consumer Rebuttal /* (3000, 12, 2014/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept there response ,Initial diagnose fees were NEVER discussed , nor was the paper they have you sign explained at all, the service person was busy and was on the phone most of the time taking care of customers on the phone either they are understaffed or that's just the way they do business...... I would never recomend anyone I know to there service department ,very shady and unethical business practices ....
I also consider there response to be condescending , and suggestive of me not telling the truth .
Final Business Response /* (4000, 14, 2014/10/21) */
Please refer to pages 3 and 4 of the attachment which contain the customer signature prior to repairs on the "workorder" copy and upon pick up and completion of services on the "signature"copy. We received written authorization as previously reported.
Final Consumer Response /* (4200, 16, 2014/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept this proposed resolution , from the begining I have always said that the service dept. Didnt explain the costs .... while on the phone with other customers they just tell you sign here and dont bother explaining the costs involved .
No work was actually performed , just told me what I already knew that the win module was bad all I wanted was a price to get a new one installed .......
I read the documents they provided .. the only thing I was ever asked was , "Can you leave it ...?" And then a paper gets slod to yu and they say sign it .....
Great customer service .....? I don't think so .....
I guess thats the way Hawk does bussiness I will make sure to tell everyone I know not to do bussiness there ...
[redacted]