Hawk Ridge Family Chiropratic

Initial Business Response / [redacted] (1000, 10, 2015/12/18) */ HRFC is restricted under HIPAA laws not to disclose specific information about any patient, but we can state financial policy information given to every patientThe financial policy that the patient signed states, "We make every effort to ensure insurance will process through correctlyIn the unfortunate event it does not, please understand we will make every effort to correct itUltimately, your insurance company has final say in how your claim will process which will result in you the patient being responsible for the differenceIn the instance that we have been misquoted, we will work with you in setting up payment arrangements to settle your balance." All patients in our office have this information explained to them verbally and in written form and signs this financial policy stating that they understand and agreeUltimately, regardless of the error, the insurance company dictates how much their patients have to pay when they receive medical careIf an exception was made for a patient where they didn't have to paid the amount agreed with their insurance company, the doctor would be committing fraud and would be in violation of their contract with that insurance company Therefore unfortunately, exceptions cannot be made in this cirumstanceAs the statement explains, we are always happy to make payment arrangements in the event there is an errorWhether that be clerical within the office, or an error with the insurance company

Initial Business Response /* (1000, 10, 2015/12/18) */
HRFC is restricted under HIPAA laws not to disclose specific information about any patient, but we can state financial policy information given to every patientThe financial policy that the patient signed states, "We make every effort to
ensure insurance will process through correctlyIn the unfortunate event it does not, please understand we will make every effort to correct itUltimately, your insurance company has final say in how your claim will process which will result in you the patient being responsible for the differenceIn the instance that we have been misquoted, we will work with you in setting up payment arrangements to settle your balance."
All patients in our office have this information explained to them verbally and in written form and signs this financial policy stating that they understand and agreeUltimately, regardless of the error, the insurance company dictates how much their patients have to pay when they receive medical careIf an exception was made for a patient where they didn't have to paid the amount agreed with their insurance company, the doctor would be committing fraud and would be in violation of their contract with that insurance company
Therefore unfortunately, exceptions cannot be made in this cirumstanceAs the statement explains, we are always happy to make payment arrangements in the event there is an errorWhether that be clerical within the office, or an error with the insurance company

Initial Business Response /* (1000, 10, 2015/12/18) */
HRFC is restricted under HIPAA laws not to disclose specific information about any patient, but we can state financial policy information given to every patient. The financial policy that the patient signed states, "We make every effort to...

ensure insurance will process through correctly. In the unfortunate event it does not, please understand we will make every effort to correct it. Ultimately, your insurance company has final say in how your claim will process which will result in you the patient being responsible for the difference. In the instance that we have been misquoted, we will work with you in setting up payment arrangements to settle your balance."
All patients in our office have this information explained to them verbally and in written form and signs this financial policy stating that they understand and agree. Ultimately, regardless of the error, the insurance company dictates how much their patients have to pay when they receive medical care. If an exception was made for a patient where they didn't have to paid the amount agreed with their insurance company, the doctor would be committing fraud and would be in violation of their contract with that insurance company.
Therefore unfortunately, exceptions cannot be made in this cirumstance. As the statement explains, we are always happy to make payment arrangements in the event there is an error. Whether that be clerical within the office, or an error with the insurance company.